Sr. Customer Assistance Representative- Mentor

Enterprise; Mentor (OH); On-site; USD 18,752 - 26,708; Full time

Benefits offered by this job

Paid Time Off

Health, Dental, Vision insurance

401(k) retirement plan

Job summary

Enterprise is looking for a Customer Assistance Representative Sr in Mentor, Ohio, to provide high-level customer service through direct interaction. In this full-time role, you will assist both internal and external customers, support rental operations, and deliver administrative help in branches.

The ideal candidate will possess strong customer service skills, communicate rental details effectively, and be at least 18 years old with a valid driver's license. The position offers benefits including paid time off and health insurance.

Qualifications

• Must be at least 18 years old.
• Minimum of 1 year of customer service experience required.
• Valid driver's license with a clean driving record.

Responsibilities

• Provide high-level customer service through face-to-face interaction.
• Assist customers with rental terms and vehicle features.
• Answer incoming calls for reservations and general inquiries.

Skills

Customer service

Communication

Sales techniques

Education

High School Diploma or G.E.D.

Job description

The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, through face‑to‑face interaction. The CAR Sr will gain knowledge through local training and hands‑on experience to provide rental back‑up, service customers and deliver administrative support in home city branches or airport locations.

Branch: 8585 Mentor Ave, Mentor, OH 44060‑5821

Full time position with a starting rate of pay $16.50/hour based on a 40 hour work week.

Benefits

• Paid Time Off, starting with 14 days off in your first year + 6 paid holidays
• Health, Dental, Vision insurance; Life Insurance; Prescription coverage
• Employee discounts on car rentals, car purchases and much more!
• 401(k) retirement plan with company match and profit sharing

Responsibilities

• Meet and greet customers in a professional, friendly, and timely manner
• Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services
• Use company‑approved sales and service techniques to determine customer needs and offer optional protection products, upgrades, fuel options and other additional equipment
• Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information
• Answer incoming calls for reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, and other vendors
• Place outgoing calls for callback management, and miscellaneous calls as assigned
• Assist to assess condition of rental upon return
• Notify management of any known customer problems
• Notify management of any known vehicle problems and any required vehicle maintenance
• Continuously build knowledge and skills, pursue on‑the‑job training and development opportunities and any company sponsored classroom training
• Perform miscellaneous and backup duties job‑related duties as assigned
• Seek to improve job performance through self‑assessment, skill development, training and goal setting
• Maintain a regular and reliable level of attendance and punctuality

Qualifications

• Must be at least 18 years old
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
• High School Diploma or G.E.D. required
• Must have a minimum of 1 year of customer service experience
• Must have a valid driver’s license with no more than 2 moving violations and/or at‑fault accidents on driving record within the past 3 years
• No drug or alcohol related convictions on driving record within the past 5 years (DUI/DWI)

Equal Opportunity Employer/Disability/Veterans