Senior Customer Assistance Representative-Full Time McKinleyville

Enterprise; Eureka (CA); On-site; USD 21,593 - 30,754; Full time

Benefits offered by this job

Paid time off

Employee discount

Retirement savings plan

Extended health benefits (Medical, Prescription Drug, Dental, Vision)

Life insurance

Training and development

Job summary

Enterprise is hiring a Customer Assistance Representative Sr in Eureka, CA. This full-time role focuses on providing high-level customer service and administrative support at the branch location. Responsibilities include managing calls, assisting customers, and processing transactions.

The position offers a starting pay of $19.00 per hour, with a comprehensive benefits package including paid time off and health benefits. Candidates must have relevant customer service experience and a valid CA driver's license.

Qualifications

• Must have recent and relevant customer service experience in the last 2 years.
• Must be authorized to work in the United States.
• Valid CA drivers license required.
• Must be at least 18 years old.

Responsibilities

• Take incoming calls and provide information to customers.
• Assist customers in person and over the phone.
• Process returns and check-ins.
• Perform basic accounting functions as needed.

Skills

Customer service experience

Communication skills

Problem-solving

Job description

Overview

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.

The Enterprise brand of Enterprise Mobility has an exciting opportunity for a Customer Assistance Representative Sr (CAR Sr). The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and hands‑on experience to provide administrative support, serve customers, and act as a rental back‑up in a large home city branch or airport location.

Opening available at the following branch location:

• 3561 Boeing Ave McKinleyville, CA 95519

This is a full time position with a starting rate of pay $19.00 based on a 45 hour workweek.

We offer a robust Benefits Package including, but not limited to:

• Paid time off
• Employee discount
• Retirement savings plan
• Extended Health Benefits (Medical, Prescription Drug, Dental and Vision)
• Life Insurance
• Training and development

The schedule for this position is Thursday-Monday 3PM-1AM.

Responsibilities

We are hiring now for immediate openings. Responsibilities include:

• Take incoming calls – reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors.
• Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned.
• Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone.
• Meet and greet customers in a friendly and timely manner.
• Provide directions and general assistance.
• Assist to assess condition of rental upon return.
• Process returns, check‑ins and exit kiosk transactions.
• Effectively market the company while picking up customers up and/or dropping off customers in a safe and courteous manner and assisting customers as needed.
• Understand and communicate rental terms and conditions, vehicle features and other services.
• May sell optional protection products, upgrades, fuel options and other additional equipment.
• Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance.
• Clean vehicle interior and exterior by hand or by operating washing equipment when needed.
• Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing.
• Perform miscellaneous and backup duties job‑related duties as assigned.

Equal Opportunity Employer/Disability/Veterans

Qualifications

• Must have recent and relevant customer service experience in the last 2 years.
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
• Must not have interviewed with any Enterprise Mobility brands in the last 12 months.
• Must have availability for the posted schedule of 3pm until 1am Thursday through Monday.
• The position requires a valid CA drivers license.
• Must be at least 18 years old.