Sr. Customer Assistance Representative- North Conway

Enterprise; Center Conway (NH); On-site; USD 19,000 - 26,000; Full time

Benefits offered by this job

Paid time off

Employee discount

Retirement savings plan

Extended Health Benefits

Life Insurance

Training and development

Job summary

Enterprise Mobility is hiring for a full-time role at 802 Eastman Road, Center Conway, NH. The starting pay is $16.50 per hour for a 40-hour work week. This position involves answering calls, handling reservations and billing tasks, and delivering excellent customer service at a busy rental location.

Join a leading mobility company offering benefits and development opportunities. Typical schedules span mornings to evenings with weekday and some weekend hours, based at the Center Conway branch.

Qualifications

• Requires excellent customer service and communication skills.
• Ability to multitask and handle multiple inquiries simultaneously.
• Strong problem solving and conflict resolution abilities.
• Comfort with using phone and computer systems for reservations and billing.

Responsibilities

• Take incoming calls—reservations, rate quotes, general questions, and provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and vendors.
• Manage outgoing calls for callback management, accounts receivable and miscellaneous calls as assigned.
• Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone.
• Meet and greet customers in a friendly and timely manner.
• Provide directions and general assistance to customers.
• Assist to assess condition of rental upon return.
• Process returns, check-ins and exit kiosk transactions.
• Effectively market the company while picking up customers and/or dropping off customers in a safe and courteous manner.
• Understand and communicate rental terms and vehicle features and other services.
• May sell optional protection products, upgrades, fuel options and other additional equipment.
• Notify Management of any known vehicle problems and any required vehicle maintenance.
• Clean vehicle interior and exterior by hand or by operating washing equipment when needed.
• Perform various administrative and basic accounting functions such as research and billing support tasks, accounts receivables, transfers and key logs, run miscellaneous reports, supply maintenance, process customer billing.
• Perform miscellaneous and backup duties as assigned.

Skills

Customer service orientation

Communication skills

Multitasking

Problem solving

Education

High school diploma or GED

Some college

Job description

Overview

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.

Opening available at the following branch location:

• 802 Eastman Road Center Conway, NH 03813
  

This is a full time position with a starting rate of pay $16.50 / hour based on a 40 hour work week.

Benefits Package

• Paid time off
• Employee discount
• Retirement savings plan
• Extended Health Benefits (Medical, Prescription Drug, Dental and Vision)
• Life Insurance
• Training and development

Schedules Available

• Monday: 7:00am-5:00pm
• Tuesday: 7:30am-3:30pm
• Wednesday: 7:30am-2:00pm
• Thursday: 7:30am-5:00pm
• Friday: 7:00am-5:00pm

or

• Monday: 7:00am-5:00pm
• Tuesday: 7:30am-5:00pm
• Thursday: 7:30am-5:00pm
• Friday: 7:00am-5:00pm
• Saturday: 8:00am-1:00pm (at a nearby location)

Enterprise Mobility is a leading provider of mobility solutions, owning and operating the Enterprise Rent-A-Car, National Car Rental and Alamo Rent A Car brands through its integrated global network of independent regional subsidiaries. Enterprise Mobility and its affiliates offer extensive car rental, carsharing, truck rental, fleet management, retail car sales, as well as travel management and other transportation services, to make travel easier and more convenient for customers.

Privately held by the Taylor family of St. Louis, Enterprise Mobility together with its affiliate Enterprise Fleet Management manages a diverse fleet of 2.4 million vehicles and accounted for nearly $38 billion in revenue through a network of more than 9,500 fully-staffed neighborhood and airport rental locations in more than 90 countries and territories.

Responsibilities

• Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
• Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned
• Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
• Meet and greet customers in a friendly and timely manner
• Provide directions and general assistance
• Assist to assess condition of rental upon return
• Process returns, check-ins and exit kiosk transactions
• Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed
• Understand and communicate rental terms and conditions, vehicle features and other services
• May sell optional protection products, upgrades, fuel options and other additional equipment
• Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance
• Clean vehicle interior and exterior by hand or by operating washing equipment when needed
• Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing
• Perform miscellaneous and backup duties job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans

Qualifications

• Must be at least 18 years old
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
• High school diploma or GED equivalent required
• Some college preferred
• Must have at least 1 year prior customer service retail or administrative support experience
• Must have a current and valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record within the past 3 years.
• No drug or alcohol related convictions on driving record within the past 5 years (DUI/DWI).