Sr. Customer Assistance Representative - Keene

Enterprise Rent-A-Car; Keene (NH); On-site; USD 19,000 - 27,000; Full time

Benefits offered by this job

Paid time off

Employee discount

Retirement savings plan

Extended Health Benefits (Medical, Rx,

Life Insurance

Training and development

Job summary

Enterprise Mobility, the operator of Enterprise Rent-A-Car, National Car Rental and Alamo Rent A Car, invites applications for a Customer Assistance Representative Sr (CAR Sr) at our Keene, NH branch.

This full‑time role provides top‑tier customer service to internal and external customers, handling reservations, inquiries and on‑site assistance, with training and growth opportunities in a supportive team environment.

Qualifications

• Must be at least 18 years old.
• Authorized to work in the United States without future sponsorship.
• High school diploma or GED or equivalent.
• Some college preferred.
• At least 1 year of customer service, retail or administrative support experience.
• Valid driver’s license with limited moving violations.
• No disqualifying drug or alcohol convictions in past 5 years.

Responsibilities

• Take incoming calls for reservations, rate quotes, questions, and provide information/resolution.
• Manage outgoing calls for callbacks and miscellaneous inquiries.
• Provide high level customer service in person and over the phone.
• Greet customers in a friendly and timely manner.
• Provide directions and general assistance to customers.
• Assist with rental return condition assessment and check‑ins.
• Process returns and exit kiosk transactions.
• Promote company services and optional protections when appropriate.
• Notify management of vehicle issues and maintenance needs.
• Perform basic clerical and billing support tasks.

Skills

Customer service

Administrative support

Phone and in-person service

Education

High school diploma or GED

Some college

Job description

Overview

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.

The Enterprise brand of Enterprise Mobility has an exciting opportunity for a Customer Assistance Representative Sr (CAR Sr). The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, through face-to-face interaction. The CAR Sr will gain knowledge through local training and hands-on experience to provide rental back-up, service customers and deliver administrative support in home city branches or airport locations.

Opening available at the following branch location:

• 453 Winchester Street Keene, NH 03431

This is a full time position with a starting rate of pay $16.50 / hour based on a 40 hour work week.

We offer a robust Full Time Benefits Package including, but not limited to:

• Paid time off

• Employee discount

• Retirement savings plan

• Extended Health Benefits (Medical, Prescription Drug, Dental and Vision)

• Life Insurance

• Training and development

Schedule available:

• Sunday: OFF

• Monday: 8am-5pm: 1 hour break

• Tuesday: 8am-5pm: 1 hour break

• Wednesday: 8am-5pm: 1 hour break

• Thursday: 8am-5pm: 1 hour break

• Friday: 8am-5pm: 1 hour break

• Saturday: OFF

Enterprise Mobility is a leading provider of mobility solutions, owning and operating the Enterprise Rent-A-Car, National Car Rental and Alamo Rent A Car brands through its integrated global network of independent regional subsidiaries. Enterprise Mobility and its affiliates offer extensive car rental, carsharing, truck rental, fleet management, retail car sales, as well as travel management and other transportation services, to make travel easier and more convenient for customers.

Privately held by the Taylor family of St. Louis, Enterprise Mobility together with its affiliate Enterprise Fleet Management manages a diverse fleet of 2.4 million vehicles and accounted for nearly $39 billion in revenue through a network of more than 9,500 fully-staffed neighborhood and airport rental locations in more than 90 countries and territories.

Responsibilities

We are hiring now for immediate openings. Responsibilities include:

• Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors

• Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned

• Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone

• Meet and greet customers in a friendly and timely manner

• Provide directions and general assistance

• Assist to assess condition of rental upon return

• Process returns, check-ins and exit kiosk transactions

• Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed

• Understand and communicate rental terms and conditions, vehicle features and other services

• May sell optional protection products, upgrades, fuel options and other additional equipment

• Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance

• Clean vehicle interior and exterior by hand or by operating washing equipment when needed

• Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing

• Perform miscellaneous and backup duties job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans

Qualifications

• Must be at least 18 years old

• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.

• High school diploma or GED equivalent required

• Some college preferred

• Must have at least 1 year prior customer service retail or administrative support experience

• Must have a current and valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record within the past 3 years.

• No drug or alcohol related convictions on driving record within the past 5 years (DUI/DWI).

Enterprise Mobility/Enterprise Rent-A-Car/Alamo Rent A Car and National Car Rental seeks and values people of all backgrounds because every employee, customer and business partner is important. Enterprise Mobility is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, gender identity or protected veteran status and will not be discriminated against on the basis of disability. If you have any difficulty using our online system and you need an accommodation due to a disability, you may use this alternative email address ([e-mail]) to contact us about your interest in employment.