Sr. Credit/Collections Specialist

Mckesson Corporation; United States; Remote; USD 32,000 - 53,000; Full time

Job summary

McKesson is seeking a Sr. Credit/Collections Specialist for a fully remote role across the United States. You will manage a large, high-value portfolio with a focus on white-glove service, using AI-enabled tools to optimize interactions.

The ideal candidate brings 5+ years in concierge collections, strong communication, and a track record of resolving sensitive customer situations while maintaining accuracy and quality in a fast-paced environment.

Qualifications

• Typically requires 5+ years of related experience delivering concierge white-glove service to priority clients, with 2+ years in commercial collections.
• Experience supporting complex customer accounts and sensitive customer situations.
• Demonstrated ability to meet productivity, quality, and customer satisfaction metrics.
• Experience in healthcare, pharmaceutical distribution, financial services or related service-intensive industries.
• Track record of collaborating with internal partners to resolve customer issues quickly and effectively.

Responsibilities

• Serve as primary contact for a large portfolio of accounts in a fast-paced environment.
• Manage high-volume inbound and outbound interactions via phone, email, and AI-enabled tools.
• Provide white-glove service and escalate issues when necessary to achieve timely resolutions.
• Collaborate with internal teams to resolve complex customer issues and ensure satisfaction.

Skills

High-volume collections

Customer-focused

Communication skills

Multitasking

Problem solving

De-escalation

Negotiation

AI-enabled tools

Tools

CRM systems

AI-enabled tools

Automation platforms

Job description

Sr. Credit/Collections Specialist# The Future of Health Starts with You## Sr. Credit/Collections SpecialistApply: Fully Remote: Work at Home - Texas, USA (WTXA): USA, AZ, Remote: Work at Home - Nevada, USA (WNVA): USA, CA, Remote: Full time: Posted Today: JR0156756McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.We are seeking remote customer-focused **Sr. Credit/Collections Specialist** who thrives in a fast-paced, high-volume Accounts Receivable service environment. This role serves as a primary point of contact for a large volume, business critical customer portfolio and requires individuals who can balance efficiency, professionalism, and problem resolution while delivering a best-in-class customer experience.Successful candidates will possess strong critical thinking abilities, excellent communication skills, and a passion for advocating on behalf of customers. They must be a solution-oriented negotiator who is comfortable managing a high volume of inbound and outbound interactions across multiple channels, including phone, email, and AI-enabled customer engagement tools.**Key Competencies** • Proven experience managing complex high-volume collections portfolios with high-value delinquent accounts• Customer-first mindset with a commitment to delivering a white-glove service experience • Proven success with high-volume customer interactions • Strong problem-solving and critical-thinking capabilities - work towards building solutions • Ability to de-escalate customer concerns and drive issues to resolution • Superb verbal and written communication skills • Strong multitasking ability across multiple systems and communication channels • Ability to prioritize competing demands while maintaining accuracy and quality • High level of accountability, professionalism, and ownership • Adaptability in a dynamic, continuously evolving environment • Experience leveraging technology, automation, and AI-enabled tools to enhance customer interactions**Minimum Qualifications**• Typically requires 5+ years of related experience providing concierge white glove experience to priority clients, with 2+ years of commercial collections experience **Preferred Experience** • Experience supporting complex customer accounts and sensitive customer situations • Demonstrated ability to meet productivity, quality, and customer satisfaction metrics • Experience working in healthcare, pharmaceutical distribution, financial services, or other service-intensive industries preferred • Track record of collaborating with internal partners to resolve customer issues quickly and effectively **Working Evironment** Location: Fully remoteHours - Monday thru Friday 8a-5p CT, with a 10a-7p CT rotationWe are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.**Our Base Pay Range for this position**$22.91 - $38.18