Senior Associate Collections Lead

MCK McKesson Corporation; Nevada; Hybrid; USD 36,000 - 60,000; Full time

Benefits offered by this job

Annual bonus or long-term incentive

Job summary

McKesson is seeking a Senior Associate Collections Lead to manage escalated accounts receivable issues and drive high-risk balance resolutions. The role focuses on proactive collections strategies, aging balance reduction, and minimizing bad debt exposure while coordinating with Sales, Legal, and Customer Service.

The candidate should be analytical, persistent, with strong experience in escalation management and advanced Excel skills.

Qualifications

• Minimum 2 years of experience in corporate collections, accounts receivable, or escalation management.
• Bachelor's degree in business, accounting, finance or equivalent work experience.
• Experience with SAP and Salesforce is required.
• Advanced Excel skills including pivot tables and VLOOKUP for large datasets.

Responsibilities

• Resolve escalated accounts as the primary contact for second tier escalations on high-risk receivables.
• Drive resolution strategies with Sales, Legal, and Customer Service to address delays and disputes.
• Execute targeted outbound actions, final demand letters, and pre-collections activities.
• Perform skip tracing research to locate customers with outdated contact information.
• Monitor aging reports and provide insights to improve collections performance and reduce bad debt.
• Identify trends and propose process improvements to enhance recovery rates.

Skills

Collections experience

Accounts receivable

Escalation management

Executive communication

Education

Bachelor's degree in business/accounting/finance

Tools

SAP

Salesforce

Excel (Pivot, VLOOKUP)

Job description

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve - we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

The Senior Associate Collections Lead is responsible for managing escalated accounts receivable issues, driving resolution of high-risk balances, and supporting AR to cash conversion for high value accounts. This role is critical in driving proactive collection strategies, reducing aging balances, and minimizing bad debt exposure. The ideal candidate will be analytical, persistent, and skilled in high-risk account management and escalation processes.

Key Responsibilities

• Resolve Escalated Accounts: Serve as the primary point of contact for second tier escalations, focusing on high-risk, aged, or disputed receivables.
• Drive Resolution Strategies: Collaborate with internal teams (Sales, Legal, Customer Service) to resolve payment delays, disputes, and non-responsiveness.
• Enhanced Collection Activities: Execute targeted outreach and follow-up on overdue accounts, including final demand letters and pre-collections actions.
• Skip Trace Research: Perform advanced research to locate and engage customers with unreachable or outdated contact information.
• Reporting & Analysis: Monitor aging reports, track escalation outcomes, and provide insights to improve collections performance and reduce bad debt.
• Process Improvement: Identify trends and recommend process enhancements to streamline escalation handling and improve recovery rates.

Minimum Qualifications

• Minimum 2 years of experience in corporate collections, accounts receivable, or escalation management, preferably in a large enterprise environment.
• Bachelor's degree in a related field (business, accounting, finance) OR equivalent work experience.

Critical Knowledge/Skills

• Technical Skills
  • Advanced Excel (pivot tables, VLOOKUP, large datasets)
  • SAP and Salesforce proficiency
• Analytical & Operational Skills
  • Complex account reconciliation
  • Skip tracing and investigative research
• Communication & Interpersonal
  • Executive-level communication
  • Customer service in high-pressure scenarios
  • Proven ability to resolve 2nd tier escalation requests and reduce past due risk.
  • Ability to perform complex reconciliations.
  • SAP and Salesforce experience.
  • Experience communicating with high level executives and customers.
  • Attention to detail and demonstration of quick follow-up to study needs, commits to quality.
  • Adept in handling complex collections activity with a high level of customer service.

Working Environment

Location: Fully remote (or mostly remote if near a McKesson hub office)

Working hours: 10-7p CT/8-5p PT

Benefits

• In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered.

Our Base Pay Range for this position $26.15 - $43.58

McKesson is an Equal Opportunity Employer. McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page. McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to (United States) [e-mail] or (Canada) [e-mail]. Resumes or CVs submitted to this email box will not be accepted.

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve - we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.