Sr. Content Strategist

TIAA; United States; Remote; USD 60,000 - 80,000; Full time

Job description

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Non-Employee Contingent Worker Role

This role provides services for TIAA’s family of companies and will be employed by TIAA's preferred 3rd Party Supplier. As a Non-Employee CW, you will perform a variety of moderately complex business planning, support, and project-related duties. Demonstrating an exceptional standard of quality and accountability is essential.

This position is onsite, likely in a hybrid capacity, at the location(s) listed in this posting. The anticipated term is 6 months, with the possibility of extension based on business needs.

Roles and Responsibilities

• UX Specialist II
• Collaborate with UX, product, and technology partners to understand the customer journey, identify gaps, and explore opportunities within each user experience.
• Develop the UX team's knowledge, skills, and best practices.

Qualifications

• Educational Requirements: University Degree (Preferred)
• Work Experience: 5+ Years Required; 7+ Years Preferred
• Physical Requirements: Sedentary Work

Career Level: 8IC

Content Strategist

The Content Strategist is responsible for crafting clear, approachable language, hierarchy, voice, and tone for digital experiences. Working with designers, product owners, and technologists, this role shapes end-to-end experiences to guide, inform, and educate clients and participants about retirement planning.

Key Responsibilities

• Develop clear content in collaboration with design, product, development, and marketing teams.
• Conduct content audits and gap analyses to ensure consistency and best practices.
• Work with UX teams to ensure clarity and consistency across experiences.
• Research audience needs and preferences related to retirement content.
• Create and present content for mobile and web platforms.
• Identify and solve user experience problems in a complex financial environment.
• Create on-brand messaging that articulates product benefits and streamlines operational tasks.

Start Date: 09-Jun-2025

End Date: 31-Dec-2025

Travel Required: No

Anticipated Posting End Date: 2025-05-08

Base Pay Range: $45.96/hr. - $72.12/hr.

Actual salary may vary based on experience, performance, location, and other factors.

Additional Information

Equal Opportunity: We are an Equal Opportunity Employer and do not discriminate based on age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other legally protected status.

Accessibility Support: Support is available for applicants with disabilities. Contact our accessibility support team via phone or email for accommodations.

Privacy Notices: Links are provided for applicants in different regions to view privacy notices.

About the Company

The Teachers Insurance and Annuity Association of America-College Retirement Equities Fund is a Fortune 100 financial services organization, leading in providing financial services across various sectors.