Sr. Concessions Manager

Dickies Arena; Fort Worth (TX); On-site; USD 65,000 - 85,000; Full time

Job summary

Trail Drive Management Corp in Fort Worth, TX is seeking a full-time Senior Concessions Manager to oversee staffing of all concession teams, develop concepts and menus, and plan events for all concessions areas, including permanent stands, bars, portable carts, vending, and in-seat service.

This role also manages inventory controls, product ordering, training, cash controls, and ensures hospitality, safe alcohol service, high food quality and sanitation.

Qualifications

• Must be 21 years of age or older.
• 4+ years in food & beverage operations with 3+ years in a supervisory/management role.
• Experience in sports/entertainment venue concessions preferred.
• Experience in self-operated F&B operations preferred.
• Experience leading large teams (100+ preferred).
• Strong inventory procedures and controls knowledge.
• Proficient with MS Office, POS, and purchasing tech.
• Experience with workforce management software preferred.
• Strong English reading, writing, math, and interpersonal skills.

Responsibilities

• Oversee staffing of all concession team members.
• Develop concepts and menus for concessions operations.
• Manage inventory controls and product ordering.
• Train new employees and volunteers; enforce cash controls.
• Ensure exceptional hospitality and safe alcohol service.
• Maintain food quality and sanitation across concessions.
• Hire, train, and schedule concession staff; mentor supervisors.
• Produce post-event reports and conduct evaluations.

Skills

21 and older

Staffing management

Inventory controls

POS systems

Workforce management software

English proficiency

Food tasting/evaluation

Communication skills

Hospitality

Flexible schedule

Tools

MS Office

POS systems

Purchasing software

Job description

Trail Drive Management Corporation Properties:

Trail Drive Management Corp. (TDMC) is a not-for-profit venue management company in Fort Worth, Texas. TDMC manages all aspects of venue management, including but not limited to event booking, event management, marketing, IT, technical services, food & beverage, parking, security, housekeeping, changeover, maintenance, and more. TDMC manages several venues in Fort Worth, TX.

Job Summary:

Trail Drive Management Corp (TDMC) is looking for a full-time Senior Concessions Manager. This position is responsible for overseeing the staffing of all concession team members, along with concept/menu development & event planning for all operating areas under concessions oversight, which will include permanent concession stands, bars, portable concession carts, vending operations, and in-seat service. The Senior Concessions Manager is also responsible for inventory controls, product ordering, training new employees/volunteers, cash controls, troubleshooting, closing duties, ensuring that exceptional hospitality is provided, compliance with alcohol service, ensuring alcoholic beverages are served safely, and ensuring food quality and sanitation standards are always maintained.

This position will be 100% on-site.

Essential Job Functions:

• Assist with the ongoing establishment and enforcement of TDMC operational policies, with special focus on Food and Beverage/Concessions Operations
• Work closely with other team members and other departments to ensure department-specific procedures, tasks, and goals are met, consistent and effective communication occurs, efficient operational performance, and a positive reputation is maintained
• Support the execution of all concession concepts & menus for all areas within the oversight of the concessions team, inclusive of Concession Stands, Bars, Portables, Vending, In-Seat Service (Club Seats and Rodeo Boxes)
• Engage with guests, as well as team members to ensure exceptional hospitality is always received
• Assist in the development of promotions and programs to enhance guest experience
• Respond to and assist in any departmental guest service issues
• Follow and enforce policies associated with the safe service of all alcoholic beverages
• Responsible for enforcing, executing, and maintaining all safety, security, and sanitation standards throughout the venue
• Responsible for ensuring food quality in presentation and production throughout all concessions operating areas, as well as the remainder of the venue
• Responsible for the hiring, training, staffing and scheduling of all concession team members
• Responsible for managing, developing, and mentoring part-time and full-time concessions team members, including initiating employee discipline as required
• Provide direction and oversight to Concessions Supervisors, Stand Leads, Concession Cooks, Stand Attendants and Bartenders. Ensuring event staff and volunteers are aware of workplace expectations
• Complete post-event evaluations, data compilation, tracking monetary and product shortages, and generating reports.
• Thoroughly and accurately use all selected systems as appropriate for position (Purchasing, Point-of-sale, Work Force Management and more)
• Oversee the ordering and inventory management aspects of the Concessions/F&B department
• Assist with ensuring achievement of all financial goals within the Concessions/F&B department
• Support the F&B and TDMC Senior Leadership to ensure a successful operation
• Perform other duties as assigned.

Qualifications:

• Must be a minimum of 21 years of age
• 4+ years of experience in food & beverage operations with 3+ years in a supervisory/management capacity.
• Experience in a sports and/or entertainment venue within concessions and/or in-seat operations is strongly preferred.
• Experience working within a self-operated food & beverage operation is strongly preferred
• Previous experience leading large teams; inclusive of supervisors and part-time team members (100+ strongly preferred)
• Experience in an organization that has opened/acquired a new venue strongly preferred
• Advanced knowledge of inventory procedures and controls.
• Keyboarding skills and computer proficiency with software knowledge including MS Office, operating Point of Sale and purchasing related technology
• Experience with computerized workforce management software is strongly preferred
• English reading, writing, comprehension, math, and computer skills required
• Ability to taste and evaluate food and beverage products
• Ability to talk and hear to conduct phone and radio correspondence
• Ability to work a flexible schedule including – nights, weekends, and holidays.
• Able to communicate effectively with management, guests, and team members.
• Ability to handle multiple tasks in a fast-paced, high-energy environment.

Working Conditions:

• Employees will work in an environment with fluctuating temperatures.
• Employees must have the ability to lift, push, and pull up to 50 lbs.
• Employees will spend time operating computers and other office equipment.
• Employees will regularly spend their shift standing/walking, traveling stairs, with limited to no sitting.
• Employees will be exposed to high noise levels and/or fluctuating lights in event settings.
• Employees will be exposed to sharp objects, machines with moving parts, heat from ovens, burners, steam, trays, etc.
• Employees may work around animals typically found in a fair/4H/FFA environment (horses, cattle, pigs, sheep, dogs, etc.).
• Employees must have the ability to reach, lift, and bend to perform job duties throughout the shift.
• Employees may be exposed to hazards associated with moving vehicles and require strict adherence to safety protocols.

Other Duties:

• This job description is not designed to contain a comprehensive listing of activities, duties, and responsibilities that are required. Duties, responsibilities, and activities may change at any time with or without notice.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.