Senior Concessions & Guest Experience Manager

Dickies Arena; Fort Worth (TX); On-site; USD 65,000 - 85,000; Full time

Job summary

Trail Drive Management Corp in Fort Worth, TX is seeking a full-time Senior Concessions Manager to oversee staffing of all concession teams, develop concepts and menus, and plan events for all concessions areas, including permanent stands, bars, portable carts, vending, and in-seat service.

This role also manages inventory controls, product ordering, training, cash controls, and ensures hospitality, safe alcohol service, high food quality and sanitation.

Qualifications

• Must be 21 years of age or older.
• 4+ years in food & beverage operations with 3+ years in a supervisory/management role.
• Experience in sports/entertainment venue concessions preferred.
• Experience in self-operated F&B operations preferred.
• Experience leading large teams (100+ preferred).
• Strong inventory procedures and controls knowledge.
• Proficient with MS Office, POS, and purchasing tech.
• Experience with workforce management software preferred.
• Strong English reading, writing, math, and interpersonal skills.

Responsibilities

• Oversee staffing of all concession team members.
• Develop concepts and menus for concessions operations.
• Manage inventory controls and product ordering.
• Train new employees and volunteers; enforce cash controls.
• Ensure exceptional hospitality and safe alcohol service.
• Maintain food quality and sanitation across concessions.
• Hire, train, and schedule concession staff; mentor supervisors.
• Produce post-event reports and conduct evaluations.

Skills

21 and older

Staffing management

Inventory controls

POS systems

Workforce management software

English proficiency

Food tasting/evaluation

Communication skills

Hospitality

Flexible schedule

Tools

MS Office

POS systems

Purchasing software

Job description

Trail Drive Management Corp in Fort Worth, TX is seeking a full-time Senior Concessions Manager to oversee staffing of all concession teams, develop concepts and menus, and plan events for all concessions areas, including permanent stands, bars, portable carts, vending, and in-seat service.

This role also manages inventory controls, product ordering, training, cash controls, and ensures hospitality, safe alcohol service, high food quality and sanitation.