Part Time - Branch

State Employees' Credit Union; Hickory (NC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health benefits

Employee discounts

Job summary

State Employees' Credit Union seeks a member-focused teller to greet members, explain available accounts and services, and guide them to the right resources. You will process new memberships, open and modify accounts, and balance cash and vault resources with accuracy.

The role requires strong math, communication, and confidentiality, with the opportunity to train across branch operations. A professional appearance and dependable attendance are essential in a fast-paced environment.

Qualifications

• Must speak English fluently.
• Regular attendance is mandatory.
• Willing to engage in ongoing training and professional development.
• Must work well in a fast-paced environment and under pressure.
• Able to count money and balance cash drawer.

Responsibilities

• Greet members and respond to their needs, directing to the right source.
• Establish new membership, open accounts, and process changes.
• Balance cash drawer and balance vault, ATM, TCD and coin sorter.
• Operate drive-thru window as needed.
• Educate members on services and make recommendations based on their needs.
• Record transactions in the Margo system and perform clerical duties.
• Assist members with account problems and reconciliations.
• Support training in other areas of branch operations as needed.

Skills

Customer service

Communication skills

Mathematical skills

Self-control

Teamwork

Professional appearance

Education

Basic Modules completed

Advanced Modules completed (10)

Tools

Basic computer skills

Margo system

Image System

Job description

If you are motivated and believe in the credit union philosophy of "People Helping People," join our team!

DIMENSIONS

This person greets members and responds to their needs or directs them to the appropriate person, department or source. Dispenses information about various types of accounts and other Credit Union services. Members compose a cross section of our community and require people oriented employees with patience, enthusiasm, professionalism, confidentiality, maturity, and good communication skills.

DUTIES

• Handle establishment of new membership, open all accounts, and process changes in accounts.
• Educate members on available services and make recommendations based on their needs.
• Key all required transactions into the Margo system and balance cash drawer with accuracy.
• Balance the vault, ATM, TCD and coin sorter.
• Operate drive-thru window as needed.
• Keep daily and monthly records of the following reports: vault control, returned checks, Visa gift cards, theme park tickets, forgeries, and coin sorter.
• Prepare, order, and verify cash delivery and shipment once a week.
• Assist members with account problems, checking reconciliations, or errors in transactions.
• Grant subsequent advances on existing credit cards, open lines and home equity lines of credit - consult with an approving officer prior to advance.
• Answer phone, file paperwork, scan documents into Image System, and perform other clerical duties as needed.
• May begin training in other areas of branch operations such as insurance services, lending, tax preparation, etc as needed.
• Other duties as assigned.

REQUIREMENTS

• Should possess a high level of self-control, self-confidence, good basic mathematical skills, good organizational and communication skills, positive attitude, and neat appearance.
• Fast-paced environment – must be able to use sound judgment when making decisions and work well under pressure.
• Must be willing to engage in ongoing training and professional development.
• Basic Modules as well as 10 Advanced Modules must be completed at this level; both are required prior to being eligible for promotion to FSR I.
• Other training, modules and education as required by management.
• Should have basic computer skills.
• Regular attendance is mandatory.
• Must be able to speak English fluently.
• Must be able to cooperate and collaborate with co-workers.
• Must be cordial in all interactions with members and co-workers.
• Must adhere to the work schedule and attendance policy established by manager.

JOB ENVIRONMENT

Office setting with physical proximity to other employees. Some background noise from other employees, copy machine, and telephone.

PHYSICAL DEMANDS

Uses hands and fingers to count money to complete member transactions. Uses fingers to press keys on computer keyboard or calculator to enter and retrieve data Uses hands and fingers to lift telephone receiver to answer incoming calls and transfer such calls to appropriate destination. Stands 20%, sits 70%, and walks 10% of the time. Must be able to lift 10-15 lbs occasionally, when servicing ATMs and TCD cash cartridges. Reaches into machine, using hands and fingers to clean ATM and coin sorter using small brush or cloth. May climb stairs when branch is located on multiple levels. Visual acuity is essential when servicing ATM and completing forms. Must be able to communicate clearly and listen well. Must be able to comprehend and carry out verbal and written instructions.

SECU provides equal employment opportunity to all qualified persons regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or other classification protected by law.

Disclaimer State Employees' Credit Union reserves the right to fill this role at a higher/lower level based on business need.

State Employees' Credit Union is a not-for-profit, member-owned financial cooperative with a "Do the Right Thing" mission and a goal of helping people in our community.

SECU values the differences in our staff and in our North Carolina communities. We believe that embracing the uniqueness of individuals makes our cooperative stronger, more innovative and better able to serve SECU members.