Sr. Compliance Advisor: Consumer Complaints & Product Risk

Chime; San Francisco (CA); On-site; USD 120,000 - 165,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Mental health support (Modern Health)

Savings plan with company matching

Travel stipends and CRGs

Job summary

Chime is seeking a Sr. Associate, Compliance Advisory in San Francisco to partner with Complaints, Product, Operations and other teams to provide compliance guidance as a second line of defense.

You will support consumer complaint oversight, regulatory exams, and remediation, translating complex rules into practical guidance and driving process improvements while maintaining independent oversight. This role emphasizes regulatory knowledge, cross-functional collaboration, and data-driven

Qualifications

• 5+ years of compliance experience in fintech, banking, or financial services, including meaningful work supporting consumer financial products and a track record of operating with a high degree of independence.
• Ability to interpret complex regulations and translate them into practical guidance for products, processes, and member experiences.
• Experience supporting regulatory exams, bank partner reviews, or internal audits.

Responsibilities

• Partner with Complaints, Product, Operations and other teams to provide compliance guidance as a second line of defense.
• Support consumer complaint oversight, product operations advisory, agent readiness, and member-facing communications.
• Review complaint-handling processes, controls, and documentation; identify gaps and remediation.
• Advise on regulatory expectations and industry best practices for complaint-management requirements.
• Translate complex compliance requirements into clear, practical guidance for business partners.

Skills

Compliance advisory

Regulatory knowledge

Data analysis

AI tooling

Cross-functional collaboration

Executive communication

Problem solving

Job description

Chime is seeking a Sr. Associate, Compliance Advisory in San Francisco to partner with Complaints, Product, Operations and other teams to provide compliance guidance as a second line of defense.

You will support consumer complaint oversight, regulatory exams, and remediation, translating complex rules into practical guidance and driving process improvements while maintaining independent oversight. This role emphasizes regulatory knowledge, cross-functional collaboration, and data-driven