Sr. Collections Strategy Manager (Fully Remote)

TrueAccord Corp.; United States; Remote; USD 145,000 - 175,000; Full time

Benefits offered by this job

Flexible vacation

Medical/dental/vision insurance

401(k)

Parental leave

Wellness perks

Job summary

TrueAccord, a subsidiary of TrueML, transforms debt resolution with machine learning and a human touch. With a world-class leadership team and passionate employees, it helps millions of consumers regain financial health while lowering costs for creditors.

This senior role owns strategy end-to-end, translates strategic concepts into actionable requirements for Product and Engineering, and drives improvements in delivery, engagement, and payment conversion across the organization.

Qualifications

• 8+ years in consumer finance, with 5+ years in collections strategy.
• Deep knowledge of collection levers and regulatory frameworks (FDCPA, TCPA).
• Proficiency with AI tools and BI platforms.

Responsibilities

• Own end-to-end collections strategy initiatives from opportunity to optimization.
• Translate strategic concepts into actionable product and engineering requirements.
• Optimize metrics such as delivery, engagement, and payment conversion.

Skills

Collections strategy

Regulatory knowledge (FDCPA, TCPA)

AI tools

BI platforms

Tools

BI platforms

Analytics tooling

Job description

• Own strategy end-to-end, leading initiatives from opportunity to optimization.
• Translate strategic concepts into actionable business requirements for Product and Engineering.
• Optimize key metrics like delivery, engagement, and payment conversion.

Qualifications:

• 8+ years in consumer finance, including 5+ years in collections strategy.
• Deep understanding of collection levers and regulatory frameworks (FDCPA, TCPA).
• Proficient in AI tools and BI platforms.
• Base salary $145,000-$175,000 USD.
• Flexible vacation, medical/dental/vision, 401(k), parental leave, and wellness perks.
• Remote-first environment with occasional travel.

Culture:

• Equal opportunity employer valuing diversity and inclusion.
• Passionate team focused on financial health and innovation.

TrueAccord

TrueAccord, a subsidiary of TrueML, transforms debt resolution with machine learning and a human touch. With a world-class leadership team and passionate employees, it helps millions of consumers regain financial health while lowering costs for creditors.