Sr Cloud Technical Lead- Remote

Sas; United States; Remote; USD 120,000 - 160,000; Full time

Job summary

SAS seeks a Sr Cloud Technical Lead for its Cloud team, responsible for supporting project transitions and ensuring service quality. Ideal candidates will possess a Bachelor's degree in a quantitative field and 8+ years of technical experience. Responsibilities include customer engagement, operational standards enforcement, and documentation management.

Benefits

Comprehensive medical, prescription, dental and vision plans.

Onsite Health Care Center

401k plan

Generous time off including vacation and paid holidays.

Unlimited paid sick days

Qualifications

• 8+ years of technical experience including 3+ years with Kubernetes/CaaS.
• Experience in systems support and enterprise class software.
• Curious, passionate, authentic, and accountable.

Responsibilities

• Support project transitions into operations and enforce operation standards.
• Serve as a point of contact for assigned customers.
• Document work in SAS Cloud ticketing systems.

Skills

Kubernetes

Enterprise Platform Support

UNIX

Linux

OpenShift

Education

Bachelor's degree in a quantitative field

Tools

Ansible

Terraform

Jenkins

Bitbucket

Git

MobaXterm

WinSCP

Job description

Sr Cloud Technical Lead – Remote or Hybrid | Cary, North Carolina

Nice to meet you!

We’re the leader in analytics. Through our software and services, we inspire customers around the world to transform data into intelligence – and questions into answers.

We’re also a debt-free multi-billion-dollar organization on our path to IPO-readiness. If you’re looking for a dynamic, fulfilling career coupled with flexibility and world-class employee experience, you’ll find it here.

About the job

As a Sr Cloud Technical Lead for the SAS Cloud team in SAS’s Cloud and Information Services (CIS) division, you will support the transition of projects or workstreams from theInnovation & Architecture pillars into operations as well as partner with the Innovation and Architecture teams to ensure that their output is consumable and supportable by the application and infrastructure teams. In addition, you will enforce operation standards and drive innovation around operational tasks to increase service quality and reduce toil. You will work collaboratively and consult with customers, analysts, developers, and implementation team members to identify best practices and achieve desired results.

In addition, you will support the team with training, expertise, mentoring, and best practices related to enterprise application technology, architecture, and support. You will work with global R&D, Product, Technical Support, global PSD/Partners, and CIS teams to drive customer satisfaction and ensure service quality across your assigned customer environments.

As a Sr Cloud Technical Lead, you will:

• Serves as a point of contact to assigned customers for the engineering team and serve as a technical escalation support for other team members.
• Deliver excellent customer service using a customer first and continuous improvement mindset.
• Assist in the creation and review of standards documentation as provided by customer or cross-functional team
• Assist in the definition the design documentation requirements for a solution
• Assist in the implementation and execution proof of concept testing for a proposed solution
• As required, assist in the creation of design documentation for solution implementation for other team members.
• Document work in SAS Cloud ticketing systems using CIS best practices for ticket update quality and frequency.
• Assist in the creation and maintenance of service documentation including runbooks, knowledge base articles, and wiki content.

Additional responsibilities may include:

• Up to 10% travel may be required.
• Contribute to overall service quality by identifying or leading efforts that reduce time, reduce toil, and/or improve the customer experience within the assigned project.

Required Qualifications

• Bachelor's degree in a quantitative field, such as Computer Science, Information Technology or related field.
• Participate in a 24x7x365 on-call rotation.
• 8+ years of technical experience including:
  • 3+ years of experience with Kubernetes / CaaS
  • 3+ years of experience Enterprise Platform Support
  • 2+ years of experience in systems support, user support, customer support, consulting, or training for enterprise class software and/or hardware.
  • 2+ years of experience with UNIX or Linux supporting enterprise class applications.
  • 2+ years of experience with OpenShift
• You’re curious, passionate, authentic and accountable. These are our values and influence everything we do.

Preferred Qualifications

• 2+ years of platform administration experience with Viya 4
• 1+ years of platform administration experience with SAS 9.4 M6 or SAS9.4 M8
• Familiarity with cloud-based platforms like MS Azure, AWS, GCP, or OpenShift
• Familiarity with MobaXterm and WinSCP
• Experience with deploying and administering Kubernetes and containerized applications
• Experience with Ansible, Terraform, Jenkins, Bitbucket, or Git
• Experience with scripting and automation like Bash or Powershell
• Installing and using SAS software and solutions
• Programming in SAS
• Ability to travel up to 10% of the time

#LI-CC1

World-class benefits

Highlights include...

• Comprehensive medical, prescription, dental and vision plans.
• Medical plan options include…
  • PPO with low annual deductible and copays.
  • HDHP combined with a health savings account with a contribution from SAS (no access to on-site health care center).
• Onsite Health Care Center (HQ) that’s free to employees and family members enrolled in the PPO plan. There’s a pharmacy too! Not local to HQ? The pharmacy will ship prescriptions for no additional charge!
• An industry-leading 401k plan.
• Generous time away including vacation time, a variety of paid holidays, and our much-loved U.S. Winter Wellness Break between December 25 and January 1.
• Volunteer Time Off, parental leave and unlimited paid sick days.
• Generous childcarebenefitsfor all full-time employees

Diverse and Inclusive

At SAS, it’s not about fitting into our culture – it’s about adding to it. We believe our people make the difference. Our diverse workforce brings together unique talents and inspires teams to create amazing software that reflects the diversity of our users and customers. Our commitment to diversity is a priority to our leadership, all the way up to the top; and it’s essential to who we are. To put it plainly: you are welcome here.

Additional Information:

To qualify, applicants must be legally authorized to work in the United States, and should not require, now or in the future, sponsorship for employment visa status. SAS is an equal opportunity/Affirmative Action employer. All qualified applicants are considered for employment without regard to race, color, religion, gender, sexual orientation, gender identity, age, national origin, disability status, protected veteran status or any other characteristic protected by law. Read more: Know Your Rights. Also view the Pay Transparency notice.

Resumes may be considered in the order they are received. SAS employees performing certain job functions may require access to technology or software subject to export or import regulations. To comply with these regulations, SAS may obtain nationality or citizenship information from applicants for employment. SAS collects this information solely for trade law compliance purposes and does not use it to discriminate unfairly in the hiring process.

SAS only sends emails from verified “sas.com” email addresses and never asks for sensitive, personal information or money. If you have any doubts about the authenticity of any type of communication from, or on behalf of SAS, please contact [e-mail].

SASCLOUD