Sr Cloud Technical Lead- Remote

SAS Institute; Cary (NC); Remote; USD 90,000 - 130,000; Full time

Job summary

A leading company in analytics software seeks a Technical Lead in Cary, NC. This role involves serving as a primary contact for customers, providing technical support, and ensuring high service quality. Candidates should possess a robust technical background with experience in platforms like Kubernetes and UNIX. The position offers a supportive environment and opportunities for career advancement.

Benefits

Comprehensive medical, dental, and vision plans

Generous vacation and holiday time

Volunteer Time Off

Unlimited paid sick days

Qualifications

• 8+ years of technical experience, including Enterprise Platform Support.
• Experience in 24x7 on-call rotation.
• Strong background in Kubernetes and containerized applications.

Responsibilities

• Provide technical escalation support for team members.
• Deliver excellent customer service with a focus on continuous improvement.
• Assist in creating and reviewing standards documentation.

Skills

Technical Customer Support

Continuous Improvement

Documentation Practices

Troubleshooting

Education

Bachelor's degree in Computer Science or Information Technology

Tools

Kubernetes/CaaS

UNIX/Linux

Scripting tools (Bash, Powershell)

Cloud platforms (MS Azure, AWS, GCP, OpenShift)

Job description

Employer Industry: Analytics Software and Services

Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Comprehensive medical, prescription, dental, and vision plans
- Generous time away including vacation time, paid holidays, and a U.S. Winter Wellness Break
- Volunteer Time Off and unlimited paid sick days
- Supportive and inclusive work environment that values diversity
- Up to 10% travel may be required, providing opportunities for varied experiences

What to Expect (Job Responsibilities):
- Serve as a point of contact for assigned customers and provide technical escalation support for team members
- Deliver excellent customer service with a focus on continuous improvement
- Assist in creating and reviewing standards documentation for solutions
- Document work in the employer's cloud ticketing systems following best practices
- Contribute to overall service quality by identifying efforts to reduce toil and improve customer experience

What is Required (Qualifications):
- Bachelor's degree in a quantitative field such as Computer Science or Information Technology
- 8+ years of technical experience, including 3+ years with Kubernetes/CaaS and Enterprise Platform Support
- 2+ years of experience in systems, user, or customer support for enterprise software/hardware
- 2+ years of experience with UNIX or Linux supporting enterprise applications
- Participation in a 24x7x365 on-call rotation

How to Stand Out (Preferred Qualifications):
- 2+ years of platform administration experience with Viya 4
- Familiarity with cloud-based platforms like MS Azure, AWS, GCP, or OpenShift
- Experience with deploying and administering Kubernetes and containerized applications
- Knowledge of scripting and automation tools like Bash or Powershell
- Programming experience in SAS

#Analytics #CloudComputing #TechnicalLead #CareerGrowth #DiversityAndInclusion

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