Sr. Clinic Practice Assistant

Massachusetts General Hospital; Danvers (MA); On-site; USD 40,000 - 60,000; Full time

Job summary

Join a forward-thinking healthcare organization dedicated to providing exceptional patient care and advancing medical research. This role is essential in supporting health care providers in a busy ambulatory setting, ensuring smooth patient flow and managing appointments. You'll be the vital link between patients and providers, utilizing your organizational and communication skills to enhance the patient experience. If you're passionate about making a difference in healthcare and thrive in a dynamic environment, this is the perfect opportunity for you.

Qualifications

• 3+ years secretarial experience in a medical setting required.
• Knowledge of HIPAA Confidentiality and Privacy Policies.

Responsibilities

• Schedule and manage patient appointments in a high-volume setting.
• Provide administrative support to health care providers.

Skills

Organizational Skills

Interpersonal Skills

Communication Skills

Problem-Solving Skills

Customer Service Skills

Education

High School Diploma or GED

Associate's Degree in Secretarial Science/Business

Tools

IDX

Epic

Job description

Site: The General Hospital Corporation

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

MGH Cancer Center, Danvers

Job Summary

GENERAL SUMMARY/ OVERVIEW STATEMENT:

Provides administrative support to health care providers in a high-volume ambulatory setting, functioning as the primary interface between the patient and the providers. The emphasis is placed on the ability to organize priorities, complete tasks, manage confidential patient information, and schedule patient appointments, diagnostic testing, referrals, and other managed care related issues.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

- Performs all duties relating to the Infusion scheduling unit, which include scheduling infusion appointments, diagnostic testing, and referrals for patients.

- Process the morning service call report ensuring that all patients issues are handled, and places consults to appropriate physicians.

- Provides basic information and instructions to patients regarding the practice and watches over the timeliness of patient flow to departmental areas.

- Reschedule patient appointments; maintain MD schedules in Epic.

- Works on special projects as directed.

- Schedule, re-schedule and cancel patient office appointments for the practice. Review key registration elements with patients as required.

- Provides support and information to problem solve and manage patient issues.

- Maintains confidentiality and privacy, which is consistent with HIPAA guidelines.

- Provides cross coverage for other Practice staff members for absences, vacations, etc. and during variations in workflow, as needed.

- Provides basic information and instructions to patients regarding the practice.

- Assists with training and orientation of new staff, where applicable.

- Performs all other related tasks which would facilitate the flow of patients through the practice, or which would enhance the quality of service to patients.

Qualifications

QUALIFICATIONS:

- High School Diploma or GED required.

- Associate's Degree in Secretarial Science/Business or a Secretarial Training Certificate Program preferred.

- Minimum of 3 years secretarial experience in a medical or health care related setting required

CUSTOMER SERVICE RESPONSIBILITIES REQUIRED

- Knowledge of computer skills necessary to use appropriate modules of IDX, electronic medical record modules and transition to PATCOM, as required.

- Good command of the English language, including medical terminology.

- Exceptional organizational skills, flexibility to manage multiple tasks and the accurate attentive to details.

- Ability to work independently or within a team environment.

- Excellent and effective interpersonal and communication skills.

- Demonstrated ability to work effectively and courteously with various groups of patients, staff and providers.

- Demonstrated ability to problem solve and function as a resource to other members of the team and resolve complex issues on behalf of the providers and the patients.

- Demonstrated in-depth understanding of managed care and all other pertinent insurance/medical coverage

- Demonstrated knowledge of HIPAA Confidentiality and Privacy Policies

- Demonstrated understanding of Disaster protocols to include: fire, safety and code calls, per the mandatory training, as outlined by MGH and JCAHO guidelines.

- Conveys Compassion: Demonstrates awareness and shows sensitivity to others needs.

- Respectful of Others: Considers others viewpoints and treats others with honesty, fairness and integrity. Speaks highly of the capabilities of the hospital and its staff.

- Attentive to Others: Actively looks for ways to help customers by identifying and proposing appropriate solutions and/or services.

- Collaborates with Others: Maintains cooperative working relationships and builds team identity. Promotes a friendly, cooperative climate within the department and hospital setting.

- Accountable for Actions establishes a high degree of trust and credibility with others. Evokes confidence in character, abilities and truthfulness. Demonstrates efforts to succeed and excel. Guards patient privacy.

- Informative: Proactively shares information with others.

- Adaptable to Others: Managers multiple demands, shifting priorities and rapid change. Adapts plans, behavior or approaches to fit major change situations.

- Acts Professionally: Builds trust through reliability and authenticity. Demonstrates results oriented behavior. Develops constructive, cooperative relationships with others.

- Emotionally Self Aware: Understands the implications of own emotions and managers appropriately.

- Safety: Is aware of and adheres to safety measures for both patient and staff.

Additional Job Details (if applicable)

Remote Type

Onsite

Work Location

102 Endicott Street

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

EEO Statement:

The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.