Clinic/Practice Assistant Senior

Massachusetts General Hospital; Boston (MA); On-site; USD 40,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated administrative professional to support clinical operations. This role involves performing both administrative and clinical functions, ensuring efficient service delivery. Responsibilities include managing patient appointments, assisting with billing, and providing guidance to practice staff. The ideal candidate will possess strong technology skills, effective communication abilities, and a knack for organization. Join a dynamic team where your contributions will enhance patient care and operational efficiency in a leading healthcare environment.

Qualifications

• 3-5 years of office experience required.
• Strong technology skills with MS Office applications.

Responsibilities

• Perform administrative duties for patient visits, including scheduling and billing.
• Act as 'Super User' for scheduling and billing systems.

Skills

MS Office (Outlook, Word, Excel, PowerPoint)

Office operations knowledge

Effective communication skills

Time management

Proofreading and editing

Education

High School Diploma or Equivalent

Job description

Summary: Performs both administrative and clinical functions to support smooth and efficient clinical service or practice operations, under minimal supervision. Handles administrative duties related to patient visits including scheduling, check-in, check-out duties, and performs all duties of the other levels at the highest proficiency level.

Essential Functions:

1. Perform routine administrative and clerical duties related to a clinical service or physician practice office. Make patient appointments and maintain appointment records. Assist callers with routine inquiries, and schedule appointments. Process patient billing forms and scan documents to patient medical records.
2. Act as "Super User" for scheduling, registration, and billing systems. Provide assistance and training to others. Perform more complex functions such as surgical scheduling and schedule changes at an advanced competency level.
3. Provide guidance to Office and Practice Assistants.
4. In conjunction with Supervisor, oversee daily activities of practice staff.
5. May be required to accept co-payments. Handle, screen, and take messages related to prior authorizations, provider questions, prescription refills, and test results.

Education:

High School Diploma or Equivalent required

Experience:

Office experience 3-5 years required

Knowledge, Skills, and Abilities:

• Strong technology and MS Office skills - Advanced Outlook, Word, Excel, PowerPoint
• Knowledge of office operations and standards, including filing, copying, scanning, printing, and faxing
• Ability to manage phone systems and handle non-routine calls
• Effective written and verbal communication skills
• Ability to understand and compose work-related documents
• Time management and organizational skills
• Proofreading and editing skills

Physical Requirements:

• Standing Occasionally (3-33%)
• Walking Occasionally (3-33%)
• Sitting Constantly (67-100%)
• Lifting Occasionally (3-33%) 20lbs - 35lbs
• Carrying Occasionally (3-33%) 20lbs - 35lbs
• Pushing Rarely (Less than 2%)
• Pulling Rarely (Less than 2%)
• Climbing Rarely (Less than 2%)
• Balancing Occasionally (3-33%)
• Stooping Occasionally (3-33%)
• Kneeling Rarely (Less than 2%)
• Crouching Rarely (Less than 2%)
• Crawling Rarely (Less than 2%)
• Reaching Occasionally (3-33%)
• Gross Manipulation (Handling) Constantly (67-100%)
• Fine Manipulation (Fingering) Frequently (34-66%)
• Feeling Constantly (67-100%)
• Foot Use Rarely (Less than 2%)
• Vision - Far Constantly (67-100%)
• Vision - Near Constantly (67-100%)
• Talking Constantly (67-100%)
• Hearing Constantly (67-100%)

Equal Opportunity Employer statement included.