Sr. Clinic Assistant (H)

University of Miami; Miami (FL); Hybrid; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Tuition remission

Job summary

The University of Miami Health System in Miami, FL invites applications for a full-time Sr. Clinic Assistant in the UHealth Department of Neurological Surgery.

The role supports patient intake, handles medical records, assists with nursing tasks and specimen collection, and collaborates with multiple facilities to prepare for initial clinic visits. You will explain HIPAA, manage records, coordinate with nurses, retrieve imaging and reports, and help with clerical duties while maintaining patient

Qualifications

• High school diploma or equivalent required.
• Minimum 3 years of relevant experience.
• Ability to explain HIPAA and obtain signatures.
• Ability to handle confidential information discreetly.
• Ability to work evenings, nights, and weekends as necessary.
• Fluent in English and Spanish (preferred).

Responsibilities

• Explain HIPAA to patients and obtain signatures.
• Submit signed consents to initiate retrieval of records.
• Track pending records to ensure delivery before clinic visits.
• Communicate with nurse coordinators if records are unavailable.
• Retrieve records, films, or CDs within the facility.
• Assist with specimen collection and nursing tasks.
• Maintain accurate, confidential clinical records.
• Process patient charts and clerical duties (phones, faxes, emails).
• Assist with ordering, receiving, distributing, and storing supplies.

Skills

Attention to detail

Analytical thinking

Prioritization

Discretion with confidential info

Teamwork

Independence

Multitasking

Customer service

Education

High school diploma or equivalent

Tools

EPIC

Job description

Current Employees:If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position, please review this tip sheet .The University of Miami UHealth Department of Neurological Surgery has an exciting opportunity for a full time, hybrid Sr. Clinic Assistant to work in Miami, FL. The Senior Clinic Assistant works directly with patients and various healthcare facilities to obtain patient information for medical records in preparation for first clinic visits. The incumbent also assists with patient care, such as nursing activities and laboratory collections.CORE JOB FUNCTIONS1. Explains HIPPA to patients and obtains signatures.2. Submits signed consents to healthcare centers to initiate retrieval of medical records, x-rays, and other pertinent reports.3. Tracks pending records to ensure delivery prior to clinic visits.4. Communicates to the appropriate nurse coordinator if difficult or unable to obtain pertinent records.5. Travels within the facility and campus to retrieve records, films, or CDs.6. May collect and prepare specimens.7. Maintains accurate clinical records per hospital policy while preserving confidentiality of patient information.8. Assembles, completes, and processes patients’ charts.9. Assists with ordering, receiving, distributing, sorting, and storing supplies.10. Reports suspicious or unusual incidents to appropriate supervisory personnel.11. Assists with clerical duties, to include receiving phone calls, sending faxes and emails, and scanning and copying documents.12. Adheres to University and unit-level policies and procedures and safeguards University assets.This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.CORE QUALIFICATIONSEducation:High school diploma or equivalentExperience:Minimum 3 years of relevant experienceKnowledge, Skills and Attitudes:Skill in completing assignments accurately and with attention to detail.Ability to analyze, organize and prioritize work under pressure while meeting deadlines.Ability to process and handle confidential information with discretion.Ability to work evenings, nights, and weekends as necessary.Commitment to the University’s core values.Ability to work independently and/or in a collaborative environment.DEPARTMENT ADDENDUMDepartment Specific Functions1. Answers main telephone line for the department: triage incoming calls, responds to questions, directs calls, documents messages in a timely and efficient manner, while providing exceptional customer service.2. Greets visitors and callers, handles their inquiries, and directs them to the appropriate staff according to their needs.3. Provides cross coverage for co-workers when assigned or as the need arises.4. Maintains confidentiality of all information.5. Adheres to University and unit-level policies and procedures and safeguards University assets.6. Assists with general administrative tasks, such as Uploading of CDs (radiology imaging) and visitation logs.7. Maintains a tidy and clean reception area.8. Assists with cross training employees in the neurosurgery department.9. Serves as the lead for the clinical assistant team.10. Cross covers during manager’s absence.11. Assists with the patient advice messages received via MyUHealthChart.12. Assists the manager with process improvement and clinic assistant protocols.13. Will assist with checking-in and arriving patients in person at the Jackson North neurosurgery clinic, assisting with placing and/or picking up clinical and office supplies, replenishing clinical supplies in the clinic rooms, collecting payments, providing forms for patients to complete & uploading them into EPIC.14. Uploading faxes into EPIC15. Fluent in English and Spanish.16. Will report to two different locations (Jackson North and Lois Pope Life Center)The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.Job Status:Full timeEmployee Type:Staff