Sr. Clinic Assistant (H)

University of Miami; United States; Hybrid; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Tuition Remission

Job summary

The University of Miami UHealth Department of Neurological Surgery has an exciting opportunity for a full time, hybrid Sr. Clinic Assistant to work in Miami, FL.

The Senior Clinic Assistant works directly with patients and various healthcare facilities to obtain patient information for medical records in preparation for first clinic visits. The incumbent also assists with patient care, such as nursing activities and laboratory collections.

Qualifications

• High school diploma or equivalent.
• At least 3 years of relevant experience.
• Ability to analyze, organize and prioritize work under pressure.
• Ability to handle confidential information with discretion.
• Willingness to work evenings, nights, and weekends as necessary.
• Fluent in English and Spanish.

Responsibilities

• Explain HIPAA to patients and obtain signatures.
• Submit signed consents to initiate retrieval of medical records, x-rays, and reports.
• Track pending records to ensure delivery prior to clinic visits.
• Communicate with the nurse coordinator if records are difficult to obtain.
• Travel within the facility and campus to retrieve records, films, or CDs.
• Assist with collecting and preparing specimens.
• Maintain accurate clinical records and protect patient confidentiality.
• Assemble and process patients’ charts.
• Assist with ordering, receiving, distributing, sorting, and storing supplies.
• Report suspicious or unusual incidents to supervisors.
• Perform clerical duties: calls, faxes, emails, scanning and copying documents.

Skills

English/Spanish bilingual

Attention to detail

Organizational skills

Communication

Education

High school diploma

Job description

The University of Miami UHealth Department of Neurological Surgery has an exciting opportunity for a full time, hybrid Sr. Clinic Assistant to work in Miami, FL. The Senior Clinic Assistant works directly with patients and various healthcare facilities to obtain patient information for medical records in preparation for first clinic visits. The incumbent also assists with patient care, such as nursing activities and laboratory collections.

CORE JOB FUNCTIONS

• 1. Explains HIPPA to patients and obtains signatures.
• 2. Submits signed consents to healthcare centers to initiate retrieval of medical records, x-rays, and other pertinent reports.
• 3. Tracks pending records to ensure delivery prior to clinic visits.
• 4. Communicates to the appropriate nurse coordinator if difficult or unable to obtain pertinent records.
• 5. Travels within the facility and campus to retrieve records, films, or CDs.
• 6. May collect and prepare specimens.
• 7. Maintains accurate clinical records per hospital policy while preserving confidentiality of patient information.
• 8. Assembles, completes, and processes patients’ charts.
• 9. Assists with ordering, receiving, distributing, sorting, and storing supplies.
• 10. Reports suspicious or unusual incidents to appropriate supervisory personnel.
• 11. Assists with clerical duties, to include receiving phone calls, sending faxes and emails, and scanning and copying documents.
• 12. Adheres to University and unit-level policies and procedures and safeguards University assets.

CORE QUALIFICATIONS

Education: High school diploma or equivalent

Experience: Minimum 3 years of relevant experience

Knowledge, Skills and Attitudes: Skill in completing assignments accurately and with attention to detail.

Ability to analyze, organize and prioritize work under pressure while meeting deadlines.

Ability to process and handle confidential information with discretion.

Ability to work evenings, nights, and weekends as necessary.

Commitment to the University’s core values.

Ability to work independently and/or in a collaborative environment.

DEPARTMENT ADDENDUM

• 1. Answers main telephone line for the department: triage incoming calls, responds to questions, directs calls, documents messages in a timely and efficient manner, while providing exceptional customer service.
• 2. Greets visitors and callers, handles their inquiries, and directs them to the appropriate staff according to their needs.
• 3. Provides cross coverage for co-workers when assigned or as the need arises.
• 4. Maintains confidentiality of all information.
• 5. Adheres to University and unit-level policies and procedures and safeguards University assets.
• 6. Assists with general administrative tasks, such as Uploading of CDs (radiology imaging) and visitation logs.
• 7. Maintains a tidy and clean reception area.
• 8. Assists with cross training employees in the neurosurgery department.
• 9. Serves as the lead for the clinical assistant team.
• 10. Cross covers during manager’s absence.
• 11. Assists with the patient advice messages received via MyUHealthChart.
• 12. Assists the manager with process improvement and clinic assistant protocols.
• 13. Will assist with checking-in and arriving patients in person at the Jackson North neurosurgery clinic, assisting with placing and/or picking up clinical and office supplies, replenishing clinical supplies in the clinic rooms, collecting payments, providing forms for patients to complete & uploading them into EPIC.
• 14. Uploading faxes into EPIC
• 15. Fluent in English and Spanish.
• 16. Will report to two different locations (Jackson North and Lois Pope Life Center)

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine.

As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.

The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.

Job Status: Full time Employee Type: Staff

The mission of the University of Miami is to transform lives through education, research, innovation, and service. A vibrant and diverse academic and healthcare community, the University of Miami and the University of Miami Health System ("UHealth") have rapidly progressed to become one of the nation’s top research universities and academic medical centers in the nation. The University comprises 12 schools and colleges serving undergraduate and graduate students in more than 350 majors and programs. Visit welcome.miami.edu/about-um to learn more about our points of pride.

The University ranks No. 55 on U.S. News & World Report’s 2022 Best Colleges list and ranked No. 49 in the 2022 Wall Street Journal/Times Higher Education College Rankings. Bascom Palmer Eye Institute is ranked the #1 eye hospital in the USA and offers some of the nation's premiere eye doctors to treat every eye condition for adults. Sylvester Comprehensive Cancer, part of the Miller School of Medicine, received the prestigious National Cancer Institute designation in 2019. The University of Miami and UHealth have also ranked among the Forbes Best Employers and Best Employers for Women on several occasions, most recently in 2022.

With more than 17,000 faculty and staff, the University strives for excellence, and is driven by a powerful mission to transform and impact the lives of its students, patients, members of the community, and people across the globe.

The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.