Sr. Client Technician

Coca-Cola Bottlers (CONA Services); Bedford (NH); On-site; USD 90,000 - 100,000; Full time

Job summary

The Senior Client Technician is a senior technical resource within Client Services focused on endpoint engineering, software deployment, mobility, and complex end-user support. The role serves as an escalation point and helps design, implement, and improve secure, reliable client technology solutions across the enterprise.

Administer MECM/SCCM, Intune, and Jamf for enrollment, configuration, and device lifecycle across Windows, macOS, iOS/iPadOS, and Android.

Qualifications

• 8+ years in desktop engineering, endpoint management, or advanced end-user support.
• Hands-on MECM/SCCM experience including deployment, patching, and troubleshooting.
• Hands-on experience with Intune and Windows Autopilot for enrollment and deployment.
• Experience managing mobile and Apple devices with Intune, Jamf, or similar.
• Strong knowledge of Windows endpoints plus macOS/iOS/Android basics and Microsoft 365.
• Knowledge of endpoint security, encryption, and least-privilege practices.
• Strong troubleshooting, documentation, and collaboration skills.

Responsibilities

• Administer MECM/SCCM including packaging, software distribution, OS deployment, and patching.
• Manage device enrollment and lifecycle across Windows, macOS, iOS/iPadOS, and Android with Intune and Jamf.
• Define endpoint configurations, security baselines, apps, updates, and lifecycle practices.
• Escalation point for complex endpoint and device-management issues, with occasional after-hours support.
• Provide technical leadership on strategic projects with cross-functional teams.
• Improve service quality through documentation, coaching, automation, and root-cause analysis.
• Use ServiceNow to manage incidents, requests, changes, and assets.
• Support regional printing services and vendor coordination.

Skills

MECM/SCCM

Intune

Jamf

Windows endpoints

Endpoint security

Troubleshooting

Documentation

Collaboration

Education

Bachelor's degree in Computer Science or related

Tools

ServiceNow

Job description

Select how often (in days) to receive an alert:

Compensation: $90,000 - $100,000 dependent on experience
Schedule: Monday - Friday, 8:00am - 4:30pm

Build a career where your work matters to the business, the customer, and the communities we serve.

Be part of Coca-Cola Beverages Northeast, a locally rooted, people-first organization where meaningful work, long-term growth, and community impact come together.

Why Coke Northeast?

• You’ll join a company that serves local communities across the Northeast and invests in the people behind the work.
• You’ll be part of a culture that values development, collaboration, and fresh perspectives at every level.
• You’ll build a career with the scale, stability, and opportunity of a trusted, iconic brand.

Job Description

The Senior Client Technician is a senior technical resource within Client Services focused on endpoint engineering, software deployment, mobility, and complex end-user support. The role serves as an escalation point and helps design, implement, and improve secure, reliable client technology solutions across the enterprise.

• Administer Microsoft Endpoint Configuration Manager (MECM/SCCM), including application packaging, software distribution, operating system deployment, collections, patching, compliance, reporting, and troubleshooting.
• Manage modern endpoint provisioning and mobility using Windows Autopilot, Microsoft Intune, and Jamf, including enrollment, configuration, compliance, and device lifecycle management across Windows, macOS, iOS/iPadOS, and Android.
• Engineer and maintain standardized endpoint configurations, security baselines, applications, updates, and lifecycle practices for desktops, laptops, mobile devices, and specialized field or warehouse technology.
• Serve as a senior escalation point for complex endpoint, application, identity, connectivity, Microsoft 365, and device-management issues, including occasional after-hours support for critical incidents.
• Provide technical leadership on strategic projects, partnering with infrastructure, cybersecurity, identity, application, and business teams to deliver secure, supportable solutions.
• Improve service quality through documentation, knowledge sharing, coaching, automation, standardization, self-service, and root-cause resolution.
• Use ServiceNow or comparable IT service-management tools to manage incidents, requests, changes, problems, assets, and service commitments.
• Support client-technology business continuity, regional printing services, vendor coordination, and related operational responsibilities.

Job Requirements

Required Qualifications

• 8 or more years of progressive experience in desktop engineering, endpoint management, client technology, or advanced end-user support.
• Demonstrated hands-on enterprise experience with MECM/SCCM, including application deployment, operating system deployment, patching, compliance, and troubleshooting.
• Hands-on experience with Microsoft Intune and Windows Autopilot for enrollment, provisioning, application deployment, policy, compliance, and troubleshooting.
• Experience managing mobile and Apple devices with Intune, Jamf, or comparable mobility platforms.
• Strong knowledge of Windows endpoints plus working knowledge of macOS, iOS/iPadOS, Android, Microsoft 365, authentication, networking, VPN, DNS, and DHCP.
• Working knowledge of endpoint security, vulnerability remediation, encryption, antivirus/EDR, least privilege, and secure configuration practices.
• Strong troubleshooting, documentation, communication, and collaboration skills, with the ability to carry complex technical issues through sustainable resolution.

Preferred Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related discipline; equivalent relevant experience will be considered.
• Microsoft endpoint, Microsoft 365, Azure, security, or Jamf certifications.
• Experience with Entra ID, Exchange Online, Teams, Azure, ServiceNow, Samsung Knox, SOTI MobiControl, or comparable enterprise technologies.
• Experience supporting a geographically distributed, regulated, manufacturing, distribution, or field-based workforce; familiarity with Agile practices, NIST, or J-SOX is a plus.

Success Profile

• Hands-on and deeply technical, with a focus on automation, repeatability, security, documentation, and service quality.
• Balances responsive, white-glove support with standardization, sound change control, and durable solutions.
• Stays current on endpoint, mobility, Microsoft, and end-user technologies and applies new capabilities to practical business needs.

Work Requirements

• Ability to participate in after-hours support and escalation as business needs require.
• Ability to travel up to 25% of the time, with additional travel occasionally required for business needs.
• Valid driver’s license, driving record within company policy guidelines, and insurance that meets company requirements.
• Ability to work in an office and technical-support environment, including extended sitting or standing and occasional lifting or carrying of equipment and supplies.

Benefits & Perks
Eligible employees may have access to a comprehensive benefits package, which may include medical, dental, and vision insurance, a 401(k) with company match, life insurance, paid time off, fitness reimbursements, tuition reimbursement, employee discounts, scholarship opportunities, and more.

*Benefits eligibility and offerings may vary based on position, location, employment type, and union governance.

Background Verification
Employment with Coke Northeast is contingent upon the satisfactory completion of a pre-employment background verification. Depending on the role, this process may include a criminal background check, drug screening, and/or review of driving records in accordance with company guidelines and applicable laws.

Equal Opportunity Employer
Coke Northeast is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all applicants and employees and do not discriminate on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, veteran status, disability, or any other legally protected status under federal, state, or local law.

Massachusetts Notice
Under Massachusetts law, it is unlawful for an employer to require or administer a lie detector test as a condition of employment or continued employment. Violations of this law may result in criminal penalties and civil liability.