Field Service Supervisor

Coca-Cola Bottlers (CONA Services); Buffalo (NY); On-site; USD 70,000 - 75,000; Full time

Benefits offered by this job

Health insurance

401(k) match

Paid time off

Tuition reimbursement

Job summary

Coca-Cola Beverages Northeast is hiring a Field Service Supervisor to oversee fountain and cooler equipment service across an assigned territory. You will lead a team of field technicians, coordinate maintenance, and uphold high customer satisfaction standards.

The role emphasizes strong leadership, preventative maintenance planning, and effective communication with customers to address issues promptly. Experience in HVAC/refrigeration and a valid driver’s license are preferred.

Qualifications

• High school diploma, GED or equivalent required.
• Solid understanding of mechanical and electrical systems, with experience in troubleshooting and repairing equipment.
• 3+ years of refrigeration or HVAC experience preferred.
• Strong leadership and supervisory skills with the ability to motivate and develop teams.
• Proficiency in MS Office and service management software.
• Comfortable working in various environmental conditions, indoor/outdoor, including confined spaces.
• Must be able to maneuver equipment and lift up to 50 pounds.
• Valid driver's license and driving record per MVR guidelines.

Responsibilities

• Supervise and lead a team of field service technicians servicing fountain and cooler equipment.
• Provide guidance, coaching and support to ensure peak performance and adherence to standards.
• Monitor equipment performance and maintenance schedules to minimize downtime; coordinate preventive maintenance.
• Communicate expectations and foster accountability and continuous improvement.
• Troubleshoot equipment problems and perform immediate repairs.
• Schedule and conduct preventive maintenance on equipment.
• Manage inventory levels of parts and supplies to support operations.
• Build and maintain relationships with customers to address service-related issues promptly.
• Track and report progress to drive strategic initiatives and achieve goals.
• Recommend and implement processes to improve productivity, quality and safety.

Skills

Leadership

Troubleshooting

MS Office

Customer service

Education

High school diploma or GED

Tools

Service management software

Job description

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Compensation: $70,000-$75,000 annually, based on experience
Schedule: Monday-Friday, 7am-4pm
Basic Requirements: 18+, valid driver's license & driving record within company's MVR guidelines

Build a career where your work matters to the business, the customer, and the communities we serve.

Be part of Coca-Cola Beverages Northeast, a locally rooted, people-first organization where meaningful work, long-term growth, and community impact come together.

Why Coke Northeast?

• You’ll join a company that serves local communities across the Northeast and invests in the people behind the work.
• You’ll be part of a culture that values development, collaboration, and fresh perspectives at every level.
• You’ll build a career with the scale, stability, and opportunity of a trusted, iconic brand.

Job Description

The Field Service Supervisor is responsible for overseeing all services on fountain and cooler equipment within an assigned territory. This role will lead a team of field service technicians, oversee service operations, and uphold the highest standards of quality and customer satisfaction. The Field Service Supervisor will build and maintain strong relationships with customers to understand their needs and address any service-related issues promptly and effectively.

• Supervise and lead a team of field service technicians responsible for servicing fountain and cooler equipment.
• Provide guidance, coaching, and support to ensure team members perform at their best and adhere to company standards.
• Monitor equipment performance and maintenance schedules to ensure optimal functionality and minimize downtime. Coordinate preventive maintenance activities and repairs as needed.
• Communicate expectations while creating an environment of accountability and continuous improvement of daily execution.
• Troubleshoot equipment problems and perform immediate repairs.
• Schedule and conduct preventive maintenance on equipment.
• Manage inventory levels of parts and supplies to support service operations, ensuring adequate stock levels are maintained to meet customer demands.
• Build and maintain strong relationships with customers, including retail partners and foodservice establishments, to understand their needs and address any service-related issues promptly and effectively.
• Track and report progress to drive strategic initiatives and ensure goals are achieved.
• Make recommendations and implement processes to improve the overall productivity, quality and safety of cooler service operations.

Job Requirements

• High school diploma, GED or equivalent required.
• Solid understanding of mechanical and electrical systems, with experience in troubleshooting and repairing equipment.
• 3+ years of refrigeration or HVAC experience preferred.
• Strong leadership and supervisory skills with the ability to motivate and develop teams.
• Proficiency in computer skills, including MS Office and service management software.
• Comfortable working in various environmental conditions, including indoor and outdoor settings, as well as in confined spaces.
• Must have the ability to maneuver equipment in order to perform mechanical services.
• Ability to lift and carry up to 50 pounds.
• Valid driver's license and driving record within company’s MVR policy guidelines.

Benefits & Perks
Eligible employees may have access to a comprehensive benefits package, which may include medical, dental, and vision insurance, a 401(k) with company match, life insurance, paid time off, fitness reimbursements, tuition reimbursement, employee discounts, scholarship opportunities, and more.

*Benefits eligibility and offerings may vary based on position, location, employment type, and union governance.

Background Verification
Employment with Coke Northeast is contingent upon the satisfactory completion of a pre-employment background verification. Depending on the role, this process may include a criminal background check, drug screening, and/or review of driving records in accordance with company guidelines and applicable laws.

Equal Opportunity Employer
Coke Northeast is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all applicants and employees and do not discriminate on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, veteran status, disability, or any other legally protected status under federal, state, or local law.

Massachusetts Notice
Under Massachusetts law, it is unlawful for an employer to require or administer a lie detector test as a condition of employment or continued employment. Violations of this law may result in criminal penalties and civil liability.