Sr Client Success-2

Veradigm®; United States; On-site; USD 77,000 - 107,000; Full time

Job summary

Veradigm in the United States is seeking a Client Relationship Manager to own a portfolio across activation, adoption, renewal, and expansion, ensuring alignment with client business priorities.

You will lead executive updates, monitor health, oversee renewals, and coordinate cross-functional teams to drive retention and growth, while advocating for client needs within Veradigm.

Responsibilities

• Serve as the primary relationship owner for an assigned client portfolio across activation, adoption, renewal, and expansion.
• Lead SBR and executive updates; align Veradigm capabilities to client priorities and goals.
• Proactively manage client health; identify at-risk accounts and coordinate recovery plans with cross-functional teams.
• Drive cross-sell and upsell opportunities; document in Salesforce and partner with Sales to advance pipeline.
• Manage the renewal cycle with forecast visibility and retention strategies to protect and grow revenue.
• Resolve escalated support, contractual, and financial issues; act as the client advocate internally.

Job description

Responsibilities

• Serve as the primary relationship owner for an assigned client portfolio across the full clientlifecycle — from activation and adoption through renewal and expansion
• Lead SBR and executive-facing updates; align Veradigm capabilities to client business prioritiesand strategic goals
• Proactively manage client health; identify at‑risk accounts, own recovery plans, and coordinatecross‑functional response
• Drive cross‑sell and upsell identification within the portfolio; document opportunities in Salesforceand collaborate with Sales to advance pipeline
• Manage the renewal cycle with forward‑looking forecast visibility; execute retention strategiesthat protect and grow portfolio revenue
• Resolve escalated support, contractual, and financial issues on behalf of clients; serve as theprimary internal advocate for client needs

Compensation Range

$76,836-$106,803

Compensation for this job is subject to market conditions, geographic considerations, the candidate’s unique skills and experience, state and local laws, and budget. Our commitment to pay transparency is a testament to our dedication to creating a fair, equitable, and inclusive workplace. By continuously analyzing market trends, staying abreast of changes in state laws, and making budgetary adjustments accordingly, we strive to ensure that our compensation practices reflect the value we place on our associates’ unique contributions and support their professional growth.

Enhancing Lives and Building Careers

Veradigm believes in empowering our associates with the tools and flexibility to bring the best version of themselves to work and to further their professional development. Together, we are In the Network.

Visa Sponsorship is not offered for this position.

At Veradigm, our greatest strength comes from bringing together talented people with diverse perspectives to support the needs of healthcare providers, life science companies, health plans, and the patients they serve. The Veradigm Network is a dynamic, open community of solutions, external partners, and cutting‑edge artificial intelligence technologies that provide advanced insights, technology, and data‑driven solutions. Veradigm offers a comprehensive compensation and benefits package, including holidays, vacation, medical, dental, and vision insurance, company paid life insurance and retirement savings.

Veradigm’s policy is to provide equal employment opportunity and affirmative action in all of its employment practices without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, individuals with disabilities, sexual orientation or gender identity or expression or any other legally protected category. Applicants for North American based positions with Veradigm must be legally authorized to work in the United States or Canada. Verification of employment eligibility will be required as a condition of hire. Veradigm is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse and inclusive workforce.

From a "VEVRAA Federal Contractor" We request Priority Referral of Protected Veterans