Sr. Client Solutions Manager - TikTok SMB

Aleph Group; United States; Remote; USD 70,000 - 100,000; Full time

Job summary

Aleph Group is seeking a Client Solutions Manager to lead campaign strategies and manage client relationships within the digital media space. This role requires a strong understanding of the digital landscape and the ability to optimize campaign performance while providing top-notch client service. Join a diverse and evolving environment that values collaboration, creativity, and personal growth.

Qualifications

• At least 3 years of experience in client relationship management and digital media.
• Advanced English skills.
• Deep understanding of the digital landscape and social media.

Responsibilities

• Participate in strategic planning with sales to grow new business opportunities.
• Manage campaign performance and provide actionable insights.
• Educate clients on products and optimize accounts.

Skills

Client relationship management

Digital media expertise

Communication

Problem-solving

Time management

Organizational skills

Campaign optimization

Education

Bachelor’s degree in Advertising, Marketing, Business, or Tech

Job description

Are you ready to join our digital revolution journey?

Aleph represents the world’s leading platforms in 130+ markets, across new and existing geographies, enabling platforms like Tiktok, Amazon, Google, and nearly 55 others to expand into new markets, and empowering advertisers to take full advantage of the platforms’ advertising capabilities. Through these long-lasting partnerships, Aleph creates the opportunity for all people and businesses to advertise at a local and global level without limits.

The Client Solutions Manager is responsible for ensuring the successful design and delivery of all assigned campaign strategies, including original content, custom-built, high-impact, and targeted media.

The CSM works with top agencies and brands across Latam to educate and inform about the platform and Aleph’s offerings.

Main Responsibilities

• Participate in strategic planning with sales to grow or generate new business opportunities.
• Act as a consultant for top key accounts.
• Serve as the point of contact (POC) for clients to deliver campaign management and reporting on time.
• Provide actionable insights to clients and sales through quantitative and qualitative analysis of campaign performance drivers (products, budget, costs, creatives, and KPIs).
• Ensure SLAs are respected to provide first-class client service.
• Optimize accounts to increase spend and manage projects to success.
• Educate clients and teams on products, updates, and best practices.
• Collaborate with internal teams to create and implement creative ad solutions grounded in measurable results.
• Act as the premium contact for the sales team.
• Assist in educating clients and agencies on product solutions, helping to grow existing business and manage relationships with key partners.
• Maximize ROI through campaign optimization and upsell recommendations supported by reports.
• Manage large customer relationships and facilitate conflict resolution for business decisions.
• Provide feedback to product and tools teams to help scale our advertising platform.
• Organize and manage account information, assets, data, and reports.
• Maintain accurate records of campaign plans, schedules, and ad placements.
• Coordinate with the product and campaign teams to ensure ad specifications and rates are accurate, and report on campaign performance and optimization.

Skills and Experience Required

• At least 3 years of experience in client relationship management and digital media.
• Advanced English skills.
• Bachelor’s degree in Advertising, Marketing, Business, or Tech.
• Deep understanding of the digital landscape and social media passion.
• Experience managing campaigns across digital platforms and ad tech products.
• Knowledge of online media planning, design, and ad control.
• Strong communication and interpersonal skills.
• Detail-oriented with excellent organizational skills.
• Creative, collaborative, and adaptable.
• Strong time management and problem-solving abilities.
• Ability to multitask under challenging deadlines while maintaining attention to detail.

#ALEPH

Aleph is a diverse environment that values partnership, communication, and continuous learning. We support each other and embrace change, providing growth opportunities for our internal talents.

“Share our similarities, celebrate our differences.” – M. Scott Peck