Customer Service Manager

Insight Global; Lockbourne (OH); On-site; USD 90,000 - 110,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

401(k)

Job summary

A staffing and consulting firm is seeking a Client Service Manager to oversee customer engagement and service excellence at a new logistics facility in Lockbourne, OH. The ideal candidate will have 3PL experience and a track record of supporting large fortune 100 clients. This full-time role includes leading client onboarding and monitoring service performance to ensure high-quality delivery. Benefits include medical and vision insurance along with a 401(k) plan.

Qualifications

• Must have experience supporting a large fortune 100 company.
• Experience in client relationship management is crucial.
• Ability to monitor KPIs and drive service performance.

Responsibilities

• Lead customer engagement and service excellence.
• Build client relationships in a fast-paced 3PL environment.
• Implement customer service protocols tailored to logistics.

Skills

Client onboarding management

KPI monitoring

Customer service protocol development

3PL logistics experience

Job description

Direct message the job poster from Insight Global

This is onsite 5 days a week in Lockbourne, OH

MUST HAVE 3PL EXPERIENCE

100k

Required Skills & Experience

• Previous experience supporting a large fortune 100 company
• Lead client onboarding and relationship management for strategic accounts.
• Monitor KPIs and drive continuous improvement in service performance.
• Develop and implement customer service protocols tailored to 3PL logistics.
• Serve as the primary point of contact for client escalations and service inquiries.

Job Description

Insight Global is seeking a dynamic and experienced Client Service Manager for one of their premier clients in the Columbus, OH area. This employee will lead customer engagement and service excellence at our clients brand-new 1 million square foot warehouse facility. As a key member of the leadership team, you will play a pivotal role in standing up operations, building client relationships, and ensuring seamless service delivery in a fast-paced third‑party logistics (3PL) environment. This employee will be working very closely with the customers client so having experience supporting a large fortune 100 company is important in this role.

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Transportation, Logistics, Supply Chain and Storage

Benefits

• Medical insurance
• Vision insurance
• 401(k)