Customer Service Manager
Insight Global
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Benefits offered by this job
Job summary
Qualifications
- Must have experience supporting a large fortune 100 company.
- Experience in client relationship management is crucial.
- Ability to monitor KPIs and drive service performance.
Responsibilities
- Lead customer engagement and service excellence.
- Build client relationships in a fast-paced 3PL environment.
- Implement customer service protocols tailored to logistics.
Skills
Job description
Direct message the job poster from Insight Global
This is onsite 5 days a week in Lockbourne, OH
MUST HAVE 3PL EXPERIENCE
100k
- Previous experience supporting a large fortune 100 company
- Lead client onboarding and relationship management for strategic accounts.
- Monitor KPIs and drive continuous improvement in service performance.
- Develop and implement customer service protocols tailored to 3PL logistics.
- Serve as the primary point of contact for client escalations and service inquiries.
Insight Global is seeking a dynamic and experienced Client Service Manager for one of their premier clients in the Columbus, OH area. This employee will lead customer engagement and service excellence at our clients brand-new 1 million square foot warehouse facility. As a key member of the leadership team, you will play a pivotal role in standing up operations, building client relationships, and ensuring seamless service delivery in a fast-paced third‑party logistics (3PL) environment. This employee will be working very closely with the customers client so having experience supporting a large fortune 100 company is important in this role.
Mid‑Senior level
Full‑time
Transportation, Logistics, Supply Chain and Storage
- Medical insurance
- Vision insurance
- 401(k)
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