Sr Client Service Associate

Wealth Enhancement Group, LLC; Austin (TX); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical, dental, vision

Life & AD&D

Disability insurance

401k with match

Paid time off

Paid holidays

Paid parental leave

Tuition reimbursement

Professional development

Job summary

Wealth Enhancement Group, LLC in McKinney, TX is seeking a Sr. Client Service Associate to serve as the liaison between clients and the Financial Advisor on our High-Net-Worth team.

You will handle onboarding, account reviews, and client communications to deliver exceptional service. The role focuses on onboarding, paperwork, and supporting advisors with transactions, CRM maintenance, and comprehensive client dialogues to address financial needs.

Qualifications

• 3 years Financial Services experience - preferred.
• Minimum of 1 year as Client Service Associate.
• Superior verbal and written communication skills.
• Proficient with Microsoft Office Suite or related software.
• Familiarity with Salesforce and Support Org functionality.
• Experience with Workday preferred.
• Experience with Orion and eMoney is a huge plus.

Responsibilities

• New Client Onboarding: Ensures accurate completion of prospect/new client paperwork/set up.
• Follow up on funds transfer from surrendering company.
• Maintains CRM-Salesforce database.
• Research and follow up on issues with the Broker/Dealer, Wealth Enhancement Group Operations, and vendors.
• Record incoming assets to the appropriate blotting tool.
• Client Relationship Management dialogues to understand client history and needs.
• Prepares account transactions, trades, deposits, withdrawals, etc.

Skills

CRM / Salesforce

Financial services

Microsoft Office

Communication skills

Tools

Salesforce

Workday

Orion

eMoney

Job description

About Wealth Enhancement Wealth Enhancement is an independent wealth management firm with an endless passion for enriching the lives of our clients. We continually seek to perfect our craft of personalized financial planning with our team-based Roundtable and UniFi processes that go far beyond the standard approach. We proudly provide unique financial plans and investment management services to over 90,000 households from our over 175 offices - and growing - nationwide. Since 1997, Wealth Enhancement has tirelessly raised the standard of wealth management with specialized knowledge and more attentive service that helps every client craft their future. For more information, please visit www.wealthenhancement.com.

Our McKinney, TX office has an exciting opportunity for a Sr. Client Service Associate! This role served as the liaison between the client and the Financial Advisor (FA) as part of our High-Net-Worth team.

You will work with all aspects of the client experience by helping to deliver excellent service to clients and support, including financial paperwork and financial account review preparation.

This role is an On-site position.

Primary Job Functions

• New Client Onboarding Ensures accurate completion of prospect/new client paperwork/set up
• Follow up on funds transfer from surrendering company
• Maintains CRM-Salesforce database
• Research and follow up on any issues with the Broker/Dealer, Wealth Enhancement Group Operations, and vendors
• Record incoming assets to the appropriate blotting tool
• Client Relationship Management Dialogues with client to understand their personal history and current financial needs
• Prepares account transactions, trades, deposits, withdrawals, RMDs, etc.
• Communicates to understand client requests, determines what needs to be done; communicates to the advisor or handles issue resolution, includes death claim processing
• Client Review Prep and Follow Up Gather client data and may prepare the materials for client meetings and reviews Completes any follow-up needs for clients
• Industry/Company Knowledge Understands financial terminology and products
• Working proficiency with annuities, mutual funds, separately managed accounts, fixed income, stocks, options, alternative investments, hedge funds, and charitable giving practices
• Attends Client Services and company educational events
• Team and Corporate Support Assists Advisor Team Operations to streamline processes Completes operational projects to support enhancements and changes Communicates process and sales updates to team All other duties as assigned.

Education & Qualifications

• 3 years Financial Services experience - preferred
• Minimum of 1 year as Client Service Associate
• Superior verbal and written communication skills.
• Proficient with Microsoft Office Suite or related software.
• Familiarity with Salesforce and Support Org functionality
• Experience with Workday preferred
• Experience with industry software Orion and eMoney is a huge plus #LI-MR1 #LI - ONSITE

Comprehensive Benefits Offerings

Our benefits aim to balance four key elements that make life and work meaningful: health and wellness, financial well-being, professional development, and work/life harmony.

You may be eligible to participate in the following benefits & development opportunities:

• Training and professional development
• Medical, dental and vision coverage (Available to full-time employees and their families)
• Health Savings Account (HSA) with employer contribution and Flexible Spending Accounts (FSA) for medical, dependent, and transit expenses
• Life and AD&D insurance – employer paid and voluntary options
• Short-term and long-term disability, workers compensation – employer paid 401k with match and profit sharing
• Wellness programs and resources
• Voluntary benefits, including pet insurance
• 18 days of paid time off (PTO), accrued annually (25 PTO days after 4 years of service)
• 12 paid holidays each year (10 pre-determined and 2 floating days)
• Paid parental leave and paid caregiver leave (Caregiver leave available after 6 months of tenure)
• Reimbursement for tuition, licensing, and other credentials (Available after meeting service requirements)

Should you need reasonable accommodation when completing the application form or during the selection process, contact the Human Resources Department at 763-417-1700.

Information provided on this application will be kept confidential and only be shared with those involved in the selection process.

Equal Opportunity Employer, including disabled and veterans.

This organization participates in E-Verify.

OSHA Requirements: This position requires the ability to stand or sit for long periods of time, file documents in high or low cabinets, to use the telephone and to use the computer systems.

Wealth Enhancement may use artificial intelligence (AI) tools to assist in the initial screening of resumes. All AI-supported evaluations are reviewed by our recruitment team to ensure accuracy and fairness.

We are committed to equal opportunity in employment and do not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected status. Your personal information is handled in accordance with applicable data protection laws.