Sr. Client Manager (Tribal/IHS) - LHB

OpenKrill; United States; Remote; USD 78.000 - 146.000; Vollzeit

Benefits dieser Stelle

Competitive salary

Annual incentive bonus

401(k) and pension

Health & wellness benefits

Disability & life insurance

Paid time off

Parental leave

Tuition reimbursement

Employee assistance program

Remote work flexibility

Zusammenfassung

OpenKrill is seeking a Sr. Client Manager (Tribal/IHS) for a remote role in the United States, managing a portfolio of complex tribal client groups. You will lead strategic account management, coordinate with internal teams, and drive retention and revenue growth while supporting brokers and senior executives.

The role emphasizes leadership, client advisory, and health benefits expertise, with travel up to 25% and responsibilities spanning cross-functional collaboration and program development.

Qualifikationen

• Bachelor's degree with 7+ years in Tribal/IHS client management or equivalent health insurance environment.
• Strong Tribal/IHS expertise and knowledge of self-funded health plans and employee benefits.
• Familiarity with ERISA, COBRA, HIPAA, ACA.
• Proven ability to manage complex accounts and grow revenue.
• Leadership and mentoring capabilities across teams.
• Excellent written and verbal communication for senior stakeholders.

Aufgaben

• Build and maintain trusted partnerships with Tribal, IHS, and brokers.
• Drive client retention and revenue growth through upselling and renewal strategies.
• Provide strategic guidance to complex client groups and recommend healthcare solutions.
• Coordinate with internal teams to resolve issues and improve service delivery.
• Engage brokers and executives to support renewals and business development.
• Monitor market trends to position programs effectively.
• Travel up to 25% to meet clients and attend engagements.

Kenntnisse

Client management

Strategic leadership

Relationship building

Executive communication

Analytical thinking

Time management

Mentoring

Travel readiness

Ausbildung

Bachelor's degree

High school diploma + 11 years healthcare experience

Jobbeschreibung

This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Sr. Client Manager (Tribal/IHS) - LHB based in the United States.

Overview

The Senior Client Manager will provide strategic leadership and consultative account management for complex healthcare and employee benefits clients within the Tribal and Indian Health Service (IHS) markets. This role focuses on building long-term client and broker relationships, driving retention, and identifying opportunities for revenue growth. You will oversee a portfolio of 5-7 complex client groups, ensuring exceptional service delivery and alignment with client objectives. Working closely with internal teams, you will coordinate solutions, address challenges, and influence stakeholders to achieve measurable business results. The position also offers opportunities to mentor team members, strengthen client management capabilities, and contribute to team development. This is a remote opportunity for an experienced healthcare professional who combines industry expertise, strategic thinking, and a strong commitment to client success.

Accountabilities

• Strategic client relationship management: Build and maintain trusted partnerships with Tribal, IHS, and other assigned clients throughout the account lifecycle, serving as a senior-level advisor and primary point of contact for key stakeholders and brokers.
• Client retention and revenue growth: Develop and execute strategies to retain existing business, identify upselling opportunities, expand client relationships, and achieve established sales, renewal, and revenue objectives.
• Consultative account oversight: Provide strategic guidance to complex client groups, understand their needs, and recommend appropriate healthcare administration and employee benefits solutions.
• Service excellence: Coordinate with internal teams and client coordinators to resolve issues, improve service delivery, and ensure client expectations are consistently met.
• Broker and stakeholder engagement: Maintain strong relationships with brokers and senior client executives, communicate account performance, and support renewal discussions and business development initiatives.
• Market and industry awareness: Monitor healthcare market developments, regulatory changes, and industry trends to identify opportunities and position relevant programs and solutions effectively.
• Team leadership and mentoring: When designated as a Coach/Mentor, support the development of team members, assess performance and capabilities, share best practices, and help improve overall team effectiveness.
• Business performance management: Apply analytical and problem-solving skills to evaluate account needs, support informed decision-making, and contribute to the achievement of organizational goals.
• Travel and client engagement: Travel as needed, including client meetings and business-related engagements, with travel requirements of up to 25%.

Requirements

• Education and experience: Bachelor's degree with at least 7 years of experience in Tribal/IHS (I/T/U) client management, third-party administration (TPA), or a comparable health insurance environment involving client-facing or client support responsibilities; alternatively, a high school diploma with at least 11 years of healthcare or health insurance industry experience.
• Tribal and IHS expertise: Strong understanding of Tribal/IHS (I/T/U) healthcare administration, self-funded health plans, and employee benefits. Direct Tribal healthcare experience is strongly preferred.
• Regulatory knowledge: Familiarity with federal employee benefits and healthcare regulations, including ERISA, COBRA, HIPAA, and the Affordable Care Act (ACA).
• Client management and business development: Demonstrated ability to manage complex accounts, strengthen client relationships, retain business, identify growth opportunities, and deliver results against commercial objectives.
• Leadership and mentoring: Ability to guide and develop colleagues, support team performance, and influence stakeholders across different organizational levels.
• Executive communication: Excellent written and verbal communication skills, strong presentation abilities, and confidence interacting with senior executives, clients, and brokers.
• Analytical and problem-solving skills: Strong critical thinking, mathematical reasoning, creative decision-making, and time management skills, with the ability to interpret information and develop practical solutions.
• Organization and self-motivation: Excellent organizational skills, attention to detail, initiative, and the ability to prioritize competing demands while maintaining a results-oriented approach.
• Insurance licensing: A state insurance license is preferred and must be obtained within 90 days of hire if not already held. Knowledge of stop-loss insurance is an additional advantage.
• Travel and location: Willingness to travel up to 25% as required. Remote employees must reside within the continental United States, excluding Alaska, California, Hawaii, and New York.

Benefits

• Competitive salary: Annual base salary ranging from $77,800 to $146,100, depending on skills, experience, qualifications, and location.
• Performance incentives: Eligibility for an annual incentive bonus, subject to the applicable plan terms and conditions.
• Retirement savings: 401(k) savings plan and pension benefits.
• Healthcare coverage: Health and wellness benefits designed to support employees and their families.
• Insurance protection: Disability insurance and supplemental life insurance options.
• Paid time off: Paid vacation and other time-off benefits, including paid holidays.
• Parental leave: Paid parental leave to support employees and their families.
• Professional development: Tuition reimbursement and opportunities to strengthen professional skills and advance career growth.
• Employee assistance: Access to an Employee Assistance Program and additional well-being resources.
• Remote flexibility: Work-from-home arrangements for eligible employees residing in approved U.S. locations.
• Collaborative culture: Opportunities to contribute to a service-oriented team, develop leadership skills, and make a meaningful impact on the healthcare experience of clients and their members.