Sr Change Management Lead

Kelly Services; Deerfield (IL); Remote; USD 110,000 - 160,000; Full time

Job summary

Kelly Services is seeking an experienced Sr Change Management Lead to drive change management and communications for Global Strategic Marketing transformation programs. The role emphasizes the people side of change, including new processes, operating models, and adoption across marketing initiatives.

The ideal candidate will have proven success leading complex change efforts, strong stakeholder engagement skills, and a track record of delivering practical tools and communications to support

Qualifications

• Proven experience leading change or adoption in complex organisations.
• Skilled in stakeholder mapping, readiness planning, and communications.
• Strong judgment in identifying risks, dependencies, and stakeholder concerns.
• Able to provide leaders with practical tools to guide teams through change.
• Experience aligning change efforts with GSM priorities across initiatives.

Responsibilities

• Build and manage the change approach for 10+ GSM transformation initiatives.
• Identify key stakeholders, audience groups, and levels of impact; develop engagement plans.
• Assess initiative impact on teams, roles, and processes; translate findings into support plans.
• Define change readiness requirements and adoption support, including communication needs.
• Equip leaders with tools, messaging, and materials to reinforce change and support adoption.
• Establish measures and feedback loops to track readiness, adoption, and stakeholder sentiment.
• Maintain awareness and coordinate across GSM and related initiatives; identify overlaps and dependencies.
• Collaborate with GSM and cross-functional stakeholders to align change efforts with goals and pace.

Skills

Change management

Stakeholder mapping

Readiness planning

Communication planning

Adoption support

Risk assessment

Leadership tools

Certifications (Prosci/CCMP/APMG)

Job description

Sr Change Management Lead (Contract)

Company: Kelly Services

Contract Duration: 1 year

Location: Remote, but needs to be available to work primarily Central time hours

Position Overview

Kelly Services is seeking an experienced Sr Change Management Lead to provide change management expertise and practical change communications supporting the successful adoption of Global Strategic Marketing (GSM) transformation initiatives. This role focuses on the people side of change, including new processes, ways of working, and operating model changes tied to marketing transformation.

Key Responsibilities

• Build and manage the change approach for 10+ GSM transformation initiatives; focus on readiness, adoption, and implementation.
• Identify key stakeholders, audience groups, and levels of impact; develop engagement plans and address adoption risks.
• Assess initiative impact on teams, roles, and processes; translate findings into actionable support plans.
• Define change readiness requirements and adoption support, including communication and clarity needs.
• Equip leaders with tools, messaging, and materials to reinforce change and support adoption; develop communications, updates, FAQs, and action guides.
• Establish measures and feedback loops to track readiness, adoption, stakeholder sentiment, and areas requiring adjustment.
• Maintain awareness and manage coordination across related GSM and business initiatives; identify overlaps, dependencies, and stakeholder risks.
• Collaborate with GSM and cross-functional stakeholders to align change efforts with goals, pace, and business realities.

Ideal Candidate Attributes

• Proven experience leading change, transformation, or adoption efforts in complex organizations.
• Skilled in stakeholder mapping, impact assessment, readiness planning, communications, and adoption support.
• Strong judgment in identifying risks, dependencies, and stakeholder concerns.
• Able to support leaders with practical tools to guide teams through change.
• Comfortable building lightweight processes, measures, and feedback loops.
• Collaborative approach, connecting work across GSM priorities and related initiatives.
• Certifications: Prosci, CCMP, or APMG-certified. Lean certification or experience is a plus.

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Please note: The following benefits reflect Kelly's general offerings. Eligibility may vary by assignment, location, and job type. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here (https://www.mykelly.com/help-support-working-with-kelly-us/#Benefits) for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice (https://www.kellyservices.com/hubfs/myKelly/Resources/Employment_Policies/Recruitment-Artificial-Intelligence-Notice.pdf?hsLang=en) .

Kelly Services is proud to be an Equal Employment Opportunity and Affluent Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly's Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.