Sr. Ccm Consultant -OpenText Exstream

Cognizant Technology Solutions Corporation; Boston (MA); Remote; USD 140,000 - 165,000; Full time

Benefits offered by this job

Medical/Dental/Vision/Life Insurance

Paid holidays plus Paid Time Off

401(k) plan and contributions

Long-term/Short-term Disability

Paid Parental Leave

Employee Stock Purchase Plan

Job summary

Cognizant is seeking a Senior CCM Consultant to lead OpenText Exstream migrations and ensure functional equivalence across platforms. You will translate business requirements into CCM designs and collaborate with cross-functional teams to deliver reliable communications.

Ideal candidates bring extensive CCM experience, strong analytical skills, and a track record of complex data mappings, templates, and deployment support in enterprise environments. Remote US-based role.

Qualifications

• 12+ years of IT experience with CCM solutions.
• Hands-on OpenText Exstream experience.
• Experience with SmartCOMM or Quadient Inspire.
• Knowledge of templates, variables, rules, and data mappings.
• Experience with data integration, deployment, and production support.

Responsibilities

• Perform discovery and analyze CCM applications and data inputs.
• Reverse engineer Exstream templates to understand composition.
• Assess migration complexity and risks for CCM projects.
• Lead migration activities to ensure functional equivalence.
• Translate business logic into target CCM designs and mappings.
• Design, configure, troubleshoot, and enhance CCM across platforms.
• Support migration validation, data verification, and defect resolution.
• Collaborate with business, architecture, development, QA, and production teams.

Skills

OpenText Exstream

CCM experience

Templates layouts

Data mappings

Troubleshooting CCM

End-to-end CCM

Communication skills

Tools

SmartCOMM

Quadient Inspire

Job description

Sr. Ccm Consultant - OpenText Exstream

We are seeking a Sr. Ccm Consultant to support key business and technology outcomes. This role will collaborate with cross-functional teams to deliver reliable solutions and support business objectives. Strong communication, problem-solving, and the ability to translate requirements into effective delivery are important for success in this position.

In This Role, You Will

• Perform discovery and detailed analysis of existing CCM applications, correspondence inventory, business rules, data inputs, integrations, and operational dependencies.
• Conduct reverse engineering of existing OpenText Exstream applications/templates to understand document composition logic, reusable components, variables, rules, and data mappings.
• Assess existing correspondence and identify migration complexity, dependencies, reusable patterns, gaps, risks, and remediation requirements.
• Lead/support CCM migration activities involving OpenText Exstream and target/adjacent platforms such as SmartCOMM or Quadient Inspire, ensuring functional equivalence of migrated communications.
• Translate existing business and technical logic into target-state correspondence designs, including templates, layouts, rules, data mappings, and reusable components.
• Perform hands-on design, development, configuration, troubleshooting, and enhancement of complex customer communications across CCM platforms.
• Support migration validation and testing, including comparison of source and target outputs, business-rule validation, data verification, defect analysis, and resolution.
• Collaborate with business, architecture, development, QA, and production-support teams throughout discovery, migration, testing, deployment, and post-production stabilization.

Work Model

We strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a remote position open to qualified applicants able to work in United States. Regardless of your working arrangement, we are here to support a healthy work-life balance through our various wellbeing programs. The working arrangements for this role are accurate as of the date of posting and may change based on business and client requirements.

Cognizant will only consider applicants for this position who are legally authorized to work in the United States without company sponsorship. *Please note, this role is not able to offer visa transfer or sponsorship now or in the future*

What You Need to Have to Be Considered

• 12+ years of overall IT experience, with strong hands-on experience in Customer Communication Management (CCM) solutions.
• Mandatory hands-on experience with OpenText Exstream, including design, development, enhancement, and maintenance of enterprise customer communications.
• Strong experience with at least one additional CCM platform: SmartCOMM or Quadient Inspire.
• Strong hands-on knowledge of CCM development concepts including templates, layouts, variables, business rules, tables, headers/footers, pagination, and reusable components. These are also identified internally as core correspondence-development competencies.
• Experience developing and modifying complex customer correspondence/templates independently, including troubleshooting application and template-development issues.
• Good understanding of end-to-end CCM implementation, including data integration, document composition, output generation, deployment, and production support. Internal CCM profiles similarly emphasize end-to-end implementation/integration experience.
• Experience working with enterprise development, release, and production-support processes, including defect resolution and BAU correspondence enhancements.
• Strong analytical and communication skills with the ability to understand business requirements, translate them into CCM technical solutions, and collaborate effectively with business, architecture, development, and support teams.

These Will Help You Stand Out

We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.

Salary and Other Compensation

The annual salary for this position is between $140,000 - $165,000 depending on experience and other qualifications of the successful candidate.
This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.

Benefits

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan