Sr Casualty Adj - Kalamazoo, MI

Crawford; Grand Rapids (MI); On-site; USD 70,000 - 110,000; Full time

Job summary

Crawford in Kalamazoo, MI is seeking a Senior Casualty Adjuster to own complex casualty claims and deliver fair, timely resolutions. You will lead investigations on-site, interview claimants and witnesses, and gather evidence to determine coverage and liability.

The role emphasizes setting reserves, negotiating settlements, and controlling costs, while interpreting policies to ensure compliant resolutions and collaborating with legal teams and clients.

Qualifications

• Experience handling casualty claims with complex exposure.
• Strong negotiation and analytical skills.
• Ability to work under moderate supervision.

Responsibilities

• Lead investigations: on-site inspections, interview claimants and witnesses, gather evidence to determine coverage and liability.
• Own the outcome: set loss reserves, negotiate settlements, control claim costs, and recommend litigation when appropriate.
• Interpret policies, endorsements, and client instructions to ensure accurate, compliant claim resolutions.
• Collaborate with legal teams, regulators, clients, and contractors while mentoring junior adjusters as needed.

Skills

Investigation

Negotiation

Analytical skills

Mentoring junior staff

Education

Casualty claims experience

Job description

Ready to Take Ownership of Complex Casualty Claims?
Be the Professional Who Delivers Fair, Timely Resolutions!
Join Us as Senior Casualty Adjuster in Kalamazoo, MI!

What's in it for you?

• Lead Investigations: Conduct on-site inspections, interview claimants and witnesses, and gather evidence to determine coverage and liability.
• Own the Outcome: Set loss reserves, negotiate settlements, control claim costs, and recommend litigation when appropriate.
• Apply Your Expertise: Interpret policies, endorsements, and client instructions to ensure accurate, compliant claim resolutions.
• Be a Trusted Partner: Collaborate with legal teams, regulators, clients, and contractors while mentoring junior adjusters as needed.

At Crawford, every claim represents a person and a community we help restore. As a Senior Casualty Adjuster, your analytical skills, attention to detail, and strong negotiation abilities will help drive fair outcomes while maintaining the integrity of our insurance products.

This is your chance to be part of the One Crawford family-where your experience and judgment truly matter.

Under moderate to light supervision, investigates, reserves, negotiates, evaluates and settles casualty claims of complex exposure including fatalities; presents evidence in legal proceedings while maintaining adequate production levels; makes sales calls when requested to do so.