Senior Casualty Adjuster: Lead Investigations & Settlements

Crawford; Grand Rapids (MI); On-site; USD 70,000 - 110,000; Full time

Job summary

Crawford in Kalamazoo, MI is seeking a Senior Casualty Adjuster to own complex casualty claims and deliver fair, timely resolutions. You will lead investigations on-site, interview claimants and witnesses, and gather evidence to determine coverage and liability.

The role emphasizes setting reserves, negotiating settlements, and controlling costs, while interpreting policies to ensure compliant resolutions and collaborating with legal teams and clients.

Qualifications

• Experience handling casualty claims with complex exposure.
• Strong negotiation and analytical skills.
• Ability to work under moderate supervision.

Responsibilities

• Lead investigations: on-site inspections, interview claimants and witnesses, gather evidence to determine coverage and liability.
• Own the outcome: set loss reserves, negotiate settlements, control claim costs, and recommend litigation when appropriate.
• Interpret policies, endorsements, and client instructions to ensure accurate, compliant claim resolutions.
• Collaborate with legal teams, regulators, clients, and contractors while mentoring junior adjusters as needed.

Skills

Investigation

Negotiation

Analytical skills

Mentoring junior staff

Education

Casualty claims experience

Job description

Crawford in Kalamazoo, MI is seeking a Senior Casualty Adjuster to own complex casualty claims and deliver fair, timely resolutions. You will lead investigations on-site, interview claimants and witnesses, and gather evidence to determine coverage and liability.

The role emphasizes setting reserves, negotiating settlements, and controlling costs, while interpreting policies to ensure compliant resolutions and collaborating with legal teams and clients.