Sr Property Adj

Crawford & Company; Boston (MA); Hybrid; USD 70,000 - 95,000; Full time

Benefits offered by this job

Company vehicle

Cell phone

Laptop

Job summary

Crawford & Company in Boston, MA is seeking a Property Adjuster with 2+ years of experience to manage claims, conduct field inspections, and operate in a hybrid work model with travel as needed.

You will investigate claims by interviewing claimants and witnesses, obtaining reports, and coordinating with architects, engineers, and other experts to assess losses. Prepare thorough reports, maintain records, and communicate findings to carriers for timely resolution.

Qualifications

• 2+ years of Property Adjuster experience.
• Strong investigation, negotiation, and claims handling skills.
• Ability to work independently and conduct field inspections.
• Excellent communication and customer service abilities.

Responsibilities

• Uses knowledge of property and construction to conduct onsite inspections and photograph claim sites.
• Investigates claims by interviewing claimants and witnesses, obtaining reports, and coordinating with experts.
• Examines claim forms and policies to determine coverage under policy language.
• Prepares reports and maintains field notes and time/expense records.
• Presents evidence at legal proceedings and communicates conclusions to insurers.
• Mentors junior adjusters and upholds Crawford's Code of Business Conduct.
• Maintains regulatory knowledge and participates in special projects as needed.

Skills

Property claims handling

Investigation

Negotiation

Communication

Education

College degree preferred

CPCU

AIC

PTC

Tools

Xactimate

Simbility

Job description

Advance Your Property Claims Career in Boston - Join Our Team!

Location: Boston, MA

Work Setup: Hybrid - Work From Home + Driving Role

What We're Looking For

2+ years of Property Adjuster experience

Strong investigation, negotiation, and claims handling skills

Ability to work independently and conduct field inspections

Excellent communication and customer service abilities

• College Degree strongly preferred, or an equivalent combination of education and experience.
• Advanced industry designations such as CPCU, AIC or PTC.
• Five (5) or more years' experience resolving moderate to highly complex personal and commercial property loss claims
• Strong verbal and written communication skills.
• Good attention to detail.
• Strong analytical and mathematical ability.
• Excellent interpersonal skills.
• Strong knowledge of property claim law.
• Ability to analyze, interpret and capture pertinent information in reports.
• Ability to prioritize tasks and discern the essential from the non-essential.
• Research and investigative abilities; negotiating, conflict resolution and persuasion abilities.
• Solid time management skills and organizational ability.
• Ability to deal effectively with challenging situations and people.
• Must be a licensed adjuster as required by state and local laws;
• Must have a valid driver's license with a clean driving record for company vehicle use;
• Job may require travel overnight via commercial transportation or driving motor vehicles to any office locations where the Company does business, or other locations to conduct/attend training, conferences, meetings, and/or seminars
• May be required to work additional hours, overtime hours, or non-standard hours, including varying work shifts, nights, weekends and holidays, based on workload and as the operation dictates
• Strong PC/laptop skills to include a claims or appraisal system such as Xactimate and/or Simbility.
• Company vehicle, cell phone, and laptop will be provided to qualified applicants that meet Crawford & Company's Background Check, Motor Vehicle Record, and Drug Screen requirements.
• Must complete requirements as outlined in Crawford's career path and continuing education plan for position.
• A variable schedule including on-call may be required. Depending on case load you may be required to work beyond normal business hours when necessary.
• Travel may be required during/outside of normal business hours when necessary.

#LI-JC3 #LI-Hybrid

• Uses knowledge of property and construction to conduct onsite inspections of property damage and photograph claim sites to depict and substantiate losses or damage in order to establish appropriate loss estimates and reserves based on all client information. ; Maintains expected case load and high service standards and adherence to Key Performance Indicators (KPI's).
• Investigates claims by interviewing claimants and witnesses, obtaining official reports, and comparing claim information with evidence gathered. Obtains necessary information from experts such as architects, engineers, builders, construction workers, police officers, health care practitioners, accountants, and others to fully and accurately assess the extent of the loss. ; Works cooperatively with expert witnesses, attorneys, public adjusters and carrier's examiners as needed to conduct investigations, confirm findings, support evaluations and control claim costs.
• Examines claim forms, policies, endorsements, and client instructions to determine coverage by applying the understanding of insurance policies and policy interpretation.
• Prepares reports by collecting and summarizing information required by client, local, state and federal government and by Crawford. ; Maintains accurate, thorough field notes, journal entries, and time and expense records as needed. ; Prepares accurate, clear, thorough and concise reports and letters to insurance carriers on conclusions and recommendations. ; Ensures the accuracy of information collected and reported to guard against fraudulent claims.
• Presents evidence at legal proceedings, producing reports and other documents as evidence
• May assist and mentor junior adjusters with claims handling
• Upholds the Crawford Code of Business Conduct at all times
• Maintains professional and technical knowledge through continuing education and upholds company reputation by complying with federal and state regulations
• Participates in special projects or performs duties in other areas as requested