Sr Casualty Adj - Kalamazoo, MI

Crawco; Kalamazoo (MI); On-site; USD 64,156,209 - 117,280,598; Full time

Benefits offered by this job

Medical, Dental and Vision

401(k) Retirement Plan

Paid Holidays

Job summary

Crawford in Kalamazoo, MI is seeking a Senior Casualty Adjuster to own investigations of complex claims and to negotiate settlements. This on-site role requires analyzing policies, endorsements, and client instructions to ensure accurate resolutions.

You will lead investigations, set reserves, mentor junior adjusters, and collaborate with legal teams while upholding regulatory standards and Crawford's code of conduct.

Qualifications

• College degree or equivalent education and experience.
• Previous experience as a claims adjuster or Crawford training.
• Minimum 4 years of claims experience preferred.
• Strong communication, detail orientation, and analytical ability.

Responsibilities

• Examine claims forms, policies to determine coverages.
• Conduct on-site investigations, interview claimants and witnesses.
• Set loss reserves.
• Prepare reports for clients and regulators.
• Settle claims, negotiate with claimants and mentor junior adjusters.

Skills

Verbal & Written Communication

Attention to detail

Analytical skills

Licensing required

Driver's license

Education

College degree

Crawford adjuster training

Job description

• Locations 5335 Triangle Parkway NW, Peachtree Corners, GA, 30092, US 3940 Peninsular Dr SE, Grand Rapids, MI, 49546, US
• Pay Range/Salary $22.39 - $40.93 hourly

Job Description

Ready to Take Ownership of Complex Casualty Claims? Be the Professional Who Delivers Fair, Timely Resolutions! Join Us as Senior Casualty Adjuster in Kalamazoo, MI!

What's in it for you?

• Lead Investigations: Conduct on-site inspections, interview claimants and witnesses, and gather evidence to determine coverage and liability.
• Own the Outcome: Set loss reserves, negotiate settlements, control claim costs, and recommend litigation when appropriate.
• Apply Your Expertise: Interpret policies, endorsements, and client instructions to ensure accurate, compliant claim resolutions.
• Be a Trusted Partner: Collaborate with legal teams, regulators, clients, and contractors while mentoring junior adjusters as needed.

At Crawford, every claim represents a person and a community we help restore. As a Senior Casualty Adjuster, your analytical skills, attention to detail, and strong negotiation abilities will help drive fair outcomes while maintaining the integrity of our insurance products.

This is your chance to be part of the One Crawford family - where your experience and judgment truly matter.

Ready to handle complex claims and make a real impact? Apply today and help us restore lives!

Under moderate to light supervision, investigates, reserves, negotiates, evaluates and settles casualty claims of complex exposure including fatalities; presents evidence in legal proceedings while maintaining adequate production levels; makes sales calls when requested to do so.

Responsibilities

• Examines claims forms, policies and endorsements, client instructions and other records to determine coverages.
• Conducts on-site investigations of claims by interviewing claimants and witnesses, obtaining official reports, by inspecting physical damage, and by comparing claim information with evidence.
• Sets loss reserves.
• Prepares reports by collecting and summarizing information required by client, local, state and federal government and by Crawford.
• Settles claims by determining insurance carrier's liability, client's instructions and authority levels required by obtaining demands and making offers to claimants, issuing settlement checks, making filings with regulatory agencies, disposing of salvage, pursuing subrogation when appropriate.
• Controls claims costs.
• Recommends litigation when appropriate.
• Presents evidence at legal proceedings, producing reports and other documents as evidence.
• Maintains company reputation and integrity of insurance products by complying with federal and state regulations and service standards.
• Maintains professional and technical knowledge through continuing education.
• Makes sales calls by calling on local businesses to solicit new business or to maintain existing clients.
• May assist and mentor junior adjusters with claims handling.
• Upholds the Crawford Code of Business Conduct at all times.
• Participates in special projects or performs duties in other areas as requested.

Qualifications

• College degree or equivalent combination of education and experience.
• Previous experience as a claims adjuster or must have completed Crawford specified adjuster training if no experience.
• Extensive, substantive experience as a Claims Adjuster; preferred a minimum of 4 years prior claims experience.
• Strong verbal and written communication skills.
• Strong attention to detail.
• Strong analytical and mathematical ability.
• Must be licensed as required by state and local jurisdictions.
• Outside adjusters must have a valid driver's license.
• Must complete continuing education requirements as outlined by Crawford Educational Services.
• A variable schedule including on-call may be required. Depending on case load you may be required to work beyond normal business hours when necessary.
• Travel may be required during/outside of normal business hours when necessary.

#LI-CB3 #LI-Hybrid

About Us

Why Crawford?

Because a claim is more than a number - it's a person, a child, a friend. It's anyone who looks to Crawford on their worst days. And by helping to restore their lives, we are helping to restore our community - one claim at a time.

At Crawford, employees are empowered to grow, emboldened to act and inspired to innovate. Our industry-leading team pioneers new solutions for the industries and customers we serve. We’re looking for the next generation of leaders to take this journey with us.

We hail from more than 70 countries and speak dozens of languages, reflecting the global fabric of the audience we serve. Though our reach is vast, we proudly operate as One Crawford: united in purpose, vision and values. Learn more at www.crawco.com .

When you accept a job with Crawford, you become a part of the One Crawford family. And as part of the One Crawford family, we offer a comprehensive Total Rewards package to our employees to assist with their financial, health/wellness, continuing education/training and other needs:

• Competitive base pay

The Pay Range/Salary represents the anticipated low and high pay that may be offered for this position. To determine the actual offer, Crawford considers a wide range of factors including the candidate’s previous experience and education, market rates, minimum pay requirements for the applicable jurisdiction, business segment, supply/demand, and scheduled hours.

• Bonus/Incentive Pay and other Performance-Based Rewards, if applicable.
• We offer a well-rounded benefits package that encourages wellness and helps our employees to be an educated healthcare consumer. The core benefits* offered include:

• Medical, Dental and Vision Plans
• Prescription Drugs
• HSA, HRA, and FSA Accounts
• Paid Holidays, Vacation and Sick Leave
• 401(k) Retirement Plan
• Tuition Assistance
• Paid Parental Leave
• Supplemental Health Benefits

Other Benefits currently available at no cost include:

• Enhanced Mental Health Support
• Virtual Physical Therapy
• Caregiving Services
• Life Assistance Program

*The above information highlights some of the benefits currently available to eligible full-time employees.

• Training programs that promote continuous learning and career progression while enhancing job performance.
• Sustainability programs that give back to the communities in which we live and work.
• A culture of respect, collaboration, entrepreneurial spirit and inclusion.

Crawford & Company participates in E-Verify and is an Equal Opportunity Employer. M/F/D/V Crawford & Company is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Crawford via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Crawford HR/Recruitment will be deemed the sole property of Crawford. No fee will be paid in the event the candidate is hired by Crawford as a result of the referral or through other means.