Sr Casualty Adj- (Inside)

Crawford & Company; United States; Remote; USD 85,000 - 115,000; Full time

Benefits offered by this job

Medical, Dental and Vision Plans

Prescription Drugs

HSA/HRA/FSA Accounts

Paid Holidays and Vacation

401(k) Retirement Plan

Tuition Assistance

Job summary

Crawford & Company is hiring a Senior Casualty Adjuster - Inside to own complex casualty claims from anywhere in the United States. You will set reserves, negotiate settlements, interpret policies, and collaborate with legal teams, regulators, clients, and contractors while mentoring junior adjusters.

Under moderate supervision, you will investigate, evaluate, and settle casualty claims with complex exposure, including fatalities, while maintaining production standards and adherence to

Qualifications

• College degree or equivalent combination of education and experience.
• Previous experience as a claims adjuster or Crawford-specified adjuster training if no experience.
• Extensive, substantive experience as a Claims Adjuster; preferred minimum of 4 years prior claims experience.
• Strong verbal and written communication skills.
• Strong attention to detail.
• Strong analytical and mathematical ability.
• Ability to multi-task.
• Strong diplomacy skills and able to reason in difficult situations.
• Excellent problem solving skills.
• Excellent interpersonal skills.
• Must be licensed as required by state/local jurisdictions.
• Must complete continuing education requirements as outlined by Crawford Educational Services.

Responsibilities

• Examines claims forms, policies and endorsements, client instructions and other records to determine coverages.
• Investigates claims by interviewing insureds, claimants and witnesses, obtaining official reports, and by comparing claim information with evidence.
• Sets loss reserves.
• Prepares reports by collecting and summarizing information required by client, local, state and federal government and by Crawford.
• Settles claims by determining clients coverages, liability, client's instructions and authority levels; obtaining demands and making offers to claimants, issuing settlement checks, making filings with regulatory agencies, disposing of salvage, pursuing subrogation when appropriate.
• Controls claims costs.
• Recommends litigation when appropriate.
• Presents evidence at legal proceedings, producing reports and other documents as evidence.
• Unlimited authority to review and approve on reports and settlements for losses.
• Maintains company reputation and integrity of insurance products by complying with federal and state regulations and service standards.
• Maintains professional and technical knowledge through continuing education.
• Maintain acceptable product quality through compliance with service standards and internal quality control initiatives.
• May assist and mentor junior adjusters with claims handling.
• Upholds the Crawford Code of Business Conduct at all times.
• Participates in special projects or performs duties in other areas as requested.

Skills

Verbal & written communication

Attention to detail

Analytical thinking

Mathematical ability

Multi-tasking

Diplomacy

Problem solving

Interpersonal skills

Licensed as required by jurisdiction

Education

College degree or equivalent combination of education and experience

Crawford adjuster training or continuing education requirements

Tools

Crawford Educational Services requirements

Job description

Ready to Take Ownership of Complex Casualty Claims?

Be the Professional Who Delivers Fair, Timely Resolutions!

Join Us as a Senior Casualty Adjuster - Inside! Work from anywhere in the US.

What’s in it for you?

Own the Outcome: Set loss reserves, negotiate settlements, control claim costs, and recommend litigation when appropriate.

Apply Your Expertise: Interpret policies, endorsements, and client instructions to ensure accurate, compliant claim resolutions.

Be a Trusted Partner: Collaborate with legal teams, regulators, clients, and contractors while mentoring junior adjusters as needed.

At Crawford, every claim represents a person and a community we help restore. As a Senior Casualty Adjuster - Inside, your analytical skills, attention to detail, and strong negotiation abilities will help drive fair outcomes while maintaining the integrity of our insurance products.

This is your chance to be part of the One Crawford family—where your experience and judgment truly matter.

Under moderate to light supervision, investigates, reserves, negotiates, evaluates and settles casualty claims of complex exposure including fatalities; presents evidence in legal proceedings while maintaining adequate production levels; makes sales calls when requested to do so.

Responsibilities

• Examines claims forms, policies and endorsements, client instructions and other records to determine coverages.
• Investigates claims by interviewing insureds, claimants and witnesses, obtaining official reports, and by comparing claim information with evidence.
• Sets loss reserves.
• Prepares reports by collecting and summarizing information required by client, local, state and federal government and by Crawford.
• Settles claims by determining clients coveraages, liability, client's instructions and authority levels required by obtaining demands and making offers to claimants, issuing settlement checks, making filings with regulatory agencies, disposing of salvage, pursuing subrogation when appropriate.
• Controls claims costs.
• Recommends litigation when appropriate.
• Presents evidence at legal proceedings, producing reports and other documents as evidence.
• Unlimited authority to review and approve on reports and settlements for losses.
• Maintains company reputation and integrity of insurance products by complying with federal and state regulations and service standards.
• Maintains professional and technical knowledge through continuing education.
• Maintain acceptable product quality through compliance with service standards and compliance with internal quality control initiatives.
• May assist and mentor junior adjusters with claims handling.
• Upholds the Crawford Code of Business Conduct at all times.
• Participates in special projects or performs duties in other areas as requested.

Qualifications

• College degree or equivalent combination of education and experience.
• Previous experience as a claims adjuster or must have completed Crawford specified adjuster training if no experience.
• Extensive, substantive experience as a Claims Adjuster; preferred a minimum of 4 years prior claims experience.
• Strong verbal and written communication skills.
• Strong attention to detail.
• Strong analytical and mathematical ability.
• Ability to multi-task.
• Strong diplomacy skills and able to reason in difficult situations.
• Excellent problem solving skills.
• Excellent interpersonal skills.
• Must be licensed as required by state and local jurisdictions.
• Must complete continuing education requirements as outlined by Crawford Educational Services.

About Us

Why Crawford?

Because a claim is more than a number - it’s a person, a child, a friend. It’s anyone who looks to Crawford on their worst days. And by helping to restore their lives, we are helping to restore our community - one claim at a time.

At Crawford, employees are empowered to grow, emboldened to act and inspired to innovate. Our industry-leading team pioneers new solutions for the industries and customers we serve. We’re looking for the next generation of leaders to take this journey with us.

We hail from more than 70 countries and speak dozens of languages, reflecting the global fabric of the audience we serve. Though our reach is vast, we proudly operate as One Crawford: united in purpose, vision and values. Learn more at www.crawco.com.

When you accept a job with Crawford, you become a part of the One Crawford family. And as part of the One Crawford family, we offer a comprehensive Total Rewards package to our employees to assist with their financial, health/wellness, continuing education/training and other needs:

• Competitive base pay

- The Pay Range/Salary represents the anticipated low and high pay that may be offered for this position. To determine the actual offer, Crawford considers a wide range of factors including the candidate’s previous experience and education, market rates, minimum pay requirements for the applicable jurisdiction, business segment, supply/demand, and scheduled hours.

• Bonus/Incentive Pay and other Performance-Based Rewards, if applicable.
• We offer a well-rounded benefits package that encourages wellness and helps our employees to be an educated healthcare consumer. The core benefits* offered include:

- Medical, Dental and Vision Plans

• Prescription Drugs
• HSA, HRA, and FSA Accounts
• Paid Holidays, Vacation and Sick Leave
• 401(k) Retirement Plan
• Tuition Assistance

Other Benefits

currently available at no cost include:

• Enhanced Mental Health Support
• Virtual Physical Therapy
• Caregiving Services
• Life Assistance Program
• The above information highlights some of the benefits currently available to eligible full-time employees.
• Training programs that promote continuous learning and career progression while enhancing job performance.
• Sustainability programs that give back to the communities in which we live and work.
• A culture of respect, collaboration, entrepreneurial spirit and inclusion.

Crawford & Company participates in E-Verify and is an Equal Opportunity Employer. M/F/D/V