Sr Carrier Relations Representative

J.B. Hunt Transport; Lowell (AR); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) retirement plan

Life insurance

Paid time off

Maternity and parental leave

Paid holidays

Job summary

A leading transportation company in Lowell, Arkansas, seeks a Sr Carrier Relations Representative. This role involves managing carrier qualifications, ensuring compliance with safety and insurance standards, and providing excellent customer service. The ideal candidate will have a high school diploma, 2-3 years of relevant experience, preferably in claims or transportation, and the ability to guide junior team members. The position offers a full-time schedule and a comprehensive benefits package.

Qualifications

• 2-3 years of professional experience or military equivalent.
• Experience in a claims or insurance position is preferred.
• Knowledge of the transportation industry is a plus.

Responsibilities

• Evaluate carrier qualifications based on insurance and safety guidelines.
• Assist managers with high-level tasks and serve as an escalation point.
• Maintain compliance with J.B. Hunt standards and government regulations.
• Provide customer service to carriers through phone and email.
• Train and mentor junior team members.

Skills

Carrier relationship management

Customer service skills

Risk management

Insurance knowledge

Education

High School Diploma or GED Equivalent

Job description

Job Title: Sr Carrier Relations Representative

Department: Administration, Facilities & Secretarial

Country: United States of America

State/Province: Arkansas

City: Lowell

Full/Part Time: Full time

Job Summary

Under routine supervision, this position will accept or reject carrier qualifications based upon adherence to insurance and safety guidelines. The incumbent will assist managers with high-level tasks, serve as an escalation point for carriers and internal teams, and evaluate non-standard and/or complex carriers. This role can act as a team lead for the carrier relations team.

Key Responsibilities

• Review necessary items from carrier to expedite the hiring process and ensure all contract and insurance requirements, safety verification results, and equipment requisites are complete; maintain involvement in the carrier onboarding process to reduce risk, claims, fraud, and double brokering
• Evaluate non-standard and/or complex carriers in the onboarding process
• Review carriers and internal/external carrier management systems for qualifications to determine approval or denial based upon insurance, safety, and operational standards
• Perform continuous maintenance on qualified carriers to ensure compliance with J.B. Hunt standards and government regulations through a prescribed qualification process
• Develop strategy for delivering results by maximizing carrier relationships and increasing carrier capacity to meet or exceed departmental goals for outbound calls, capacity growth, etc.
• Provide a high level of customer service to carriers through answering inquiries via telephone and email, researching and resolving carrier complaints, and ensuring problems are resolved or escalated in a timely manner
• Assist qualified carriers in completing all necessary paperwork required to get set up as an approved carrier and maintain status of activity and documentation in the company's outsource capacity database
• Keep appropriate employees advised through ongoing training or information of changes, risk reduction strategies, examples of losses with causes, consequences, and actions to prevent similar issues
• Provide support to management through acting as an escalation point for carriers and internal team members, providing documentation to internal teams, and assisting with reports
• Train, mentor, coach, and onboard junior team members

Minimum Qualifications

High School Diploma or GED Equivalent with 2-3 years of professional experience and/or military equivalent.

Preferred Qualifications

• Experience in a claims or insurance position
• Experience in the transportation industry
• Knowledge of J.B. Hunt.

This position is not eligible for employment-based sponsorship.

Compensation

Factors which may affect starting pay within this range may include skills, education, experience, geography, and other qualifications of the successful candidate. This position may be eligible for annual bonus and incentives based on profitability or volumes in accordance with the terms of the Company’s bonus and incentive plans, as applicable and in effect from time to time.

Benefits

The Company offers the following benefits for full-time positions, subject to applicable eligibility requirements, as may be in effect from time to time: medical benefit, dental benefit, vision benefit, 401(k) retirement plan, life insurance, short-term and long-term disability coverage, paid time off commensurate with tenure (includes vacation and sick time), six weeks of paid maternity leave along with two weeks of paid parental leave, and six paid holidays annually.

Education

GED (Required), High School (Required)

Work Experience

Business Administration, Clerical/Administrative

EEO Statement

J.B. Hunt Transport, Inc. is committed to basing employment decisions on the principles of equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, persons with disabilities, protected veterans or other bases by applicable law.