Sr Business Systems Analyst

Popular; San Juan, Northern (PR, KY); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Popular in San Juan, PR, is seeking a Sr Business Systems Analyst to support governance documentation across Enterprise Architecture, IT, and Information Security. The role emphasizes bilingual English/Spanish writing, strong analytical skills, and producing audit-ready standards, guidelines, and procedures.

You will collaborate with SMEs to develop and revise governance documents, ensure clarity, and apply templates while managing multiple assignments in a fast-paced environment.

Qualifications

• Bachelor degree in a related field.
• Excellent oral and written communication in Spanish and English.
• Strong analytical writing and documentation quality review skills.

Responsibilities

• Collaborate with SMEs to develop and revise governance documents.
• Translate technical and control expectations into clear documentation.
• Ensure completeness, traceability, and audit readiness of documents.

Skills

Bilingual Spanish/English

Education

Bachelor degree in Computer Science, Engineering, Information Systems, Business Administration, Technical Communication, English, or related field

Job description

Location: San Juan, PR

Company: Popular

Workplace Type: Hybrid

Sr Business Systems Analyst

Job Title: Business Systems Analyst

Full Time Opportunity | Enterprise Architecture Strategy & Governance | Governance Documentation & Quality

General Description

We are looking for a Sr Business Systems Analyst under Enterprise Architecture Strategy & Governance to support the development and quality of technology governance documentation across Enterprise Architecture, Information Technology, and Information Security. This role works with subject matter experts to develop standards, guidelines, procedures, and related governance documents that are clear, consistent, actionable, and ready for audit review. The position requires strong analytical and writing skills, attention to detail, and the ability to evaluate documentation for completeness, traceability, control clarity, and effective implementation in both Spanish and English.

Essential Duties and Responsibilities

• Collaborate with subject matter experts across Enterprise Architecture, Information Technology, Information Security, Risk, and other relevant areas to develop and revise standards, guidelines, procedures, implementation requirements, and related governance documents.
• Translate technical, control, risk, and operational expectations into clear, concise, consistent, and actionable documentation.
• Review governance documents for completeness, consistency, traceability, control clarity, and readiness for formal review and approval.
• Identify and resolve ambiguous, conflicting, incomplete, or difficult-to-implement language that could create inconsistent execution, control gaps, or audit findings.
• Ensure responsibilities, control ownership, requirements, validation expectations, exceptions, evidence needs, and dependencies are clearly documented when applicable.
• Apply established templates and documentation quality criteria, incorporate reviewer feedback, and prepare final versions for the governance review and approval process.
• Analyze existing governance documentation to identify gaps, overlaps, outdated content, conflicting requirements, and improvement opportunities.

Education

Bachelor degree in Computer Science, Engineering, Information Systems, Business Administration, Technical Communication, English, or a related field.

Experience

• Minimum 3 years of combined experience in business analysis, technical writing, governance documentation, quality assurance, compliance, audit support, risk, controls, or a related function.
• Excellent oral and written communication skills in Spanish and English.
• Strong analytical writing, editing, and documentation quality review skills.
• Experience developing or reviewing standards, guidelines, procedures, control documentation, implementation requirements, or similar governed content.
• Strong attention to detail and ability to identify ambiguity, inconsistency, duplication, and gaps across related documents.
• Ability to collaborate effectively with subject matter experts and challenge unclear or incomplete content constructively.Ability to manage multiple documentation assignments in a fast-paced and changing environment with minimal supervision.
• Experience in regulatory compliance, or audit is a plus.

Important:

The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.

• Our hybrid work model benefit applies to certain positions and is subject to changes based on the organizational needs.

Applicants must be authorized to work for any employer in the United States. This position is not open to applicants who need visa sponsorship or transfer of visa sponsorship at this time.

ABOUT US

Popular is Puerto Rico’s leading financial institution and have been evolving since it was founded over a century ago. From a small bank it has developed into a large corporation that offer a wide variety of services and financial solutions to our customers, with presence in the United States, the Caribbean and Latin America.

As employees, we are dedicated to making our customers dreams come true by offering financial solutions in each stage of their life. Our extensive trajectory demonstrates the resiliency and determination of our employees to innovate, reach for the right solutions and strongly support the communities we serve; therefore, we value their diverse skills, experiences and backgrounds.

We reaffirm our commitment to always offer essential financial services and solutions for our customers and communities, including during emergency situations and/or natural disasters. Popular’s employees are considered essential workers, whose role is critical in the continuity of these important services even under such circumstances. By applying to this position, you acknowledge that Popular may require your services during and immediately after any such events.

If you have a disability or need more information about requesting an accommodation, please contact us at [e-mail]. This email inbox is monitored for such types of requests only. All information you provide will be kept confidential and will be used only to the extent required to provide needed exemptions or reasonable accommodations. Any other correspondence will not receive a response.

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