Business Analyst

Popular; San Juan (PR); Hybrid; USD 60,000 - 90,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Popular in San Juan, PR is seeking a Business Analyst to analyze business needs, processes, and technology requirements to design effective solutions.

The role is a full-time, hybrid position requiring a Bachelor's degree in Industrial Engineering, Business Administration, or related field and at least two years of experience in business analysis, data management, and process improvement. Strong English and Spanish communication skills are essential.

Qualifications

• Bachelor's degree in Industrial Engineering, Business Administration or related field.
• At least two years of experience in business analysis and data management.
• Experience with requirements gathering, process mapping, and documentation.
• Proficiency in SQL, Excel, and reporting tools.
• Bilingual English/Spanish communication.

Responsibilities

• Elicit, gather, and analyze business and system requirements to identify problems and needs.
• Serve as liaison among stakeholders, technical teams, and vendors to validate requirements.
• Document current and future state processes and identify gaps for improvements.
• Coordinate discovery sessions and workshops to define scope and prioritize requirements.
• Support testing, user acceptance, and implementation activities to ensure outcomes.
• Prepare clear business and functional requirements documentation and use cases.

Skills

Business analysis

Requirements gathering

Data analysis

Process mapping

Stakeholder communication

SQL

Education

Bachelor's degree

Tools

Excel

SQL

PowerPoint

Visio

Forms

Job description

Company: Popular

San Juan, PR

Workplace Type: Hybrid

Business Analyst

Popular is committed to developing and providing growth opportunities for our employees. To foster our commitment, we continually strive to expand our internal mobility options. We invite you to take look at the following opportunity:

Business Analyst
Ind. Contributor,05

Applying for a position within the same job level as your current role may also represent a growth and development opportunity. Carefully review the tasks and responsibilities stated in the job description prior to applying.

Full Time Job Opportunity

General Description

Analyzes business needs, processes, and technology requirements to support the evaluation, design, and implementation of effective business and system solutions.

Essential Duties and Responsibilities

• Elicit, gather, review, and analyze business and system requirements to identify problems, define needs, and recommend technology-enabled solutions.
• Serve as a liaison among business stakeholders, technical teams, and vendors to obtain, analyze, communicate, and validate business, functional, and non-functional requirements for applications and process improvements.
• Use proven tools, methods, and analysis techniques to document current and future state processes, identify gaps, assess impacts, and support solution recommendations for operational and technology changes.
• Coordinate and facilitate discovery sessions, workshops, and working meetings to define scope, prioritize requirements, and evaluate solution alternatives.
• Facilitate the definition and evaluation of business and technology solutions, including feasibility, cost, timeline, risks, dependencies, and alignment with business objectives.
• Prepare clear business and functional requirements documentation, process flows, use cases, and other analysis artifacts to support solution design, development, and implementation.
• Support testing, user acceptance validation, implementation activities, and stakeholder communications to ensure solutions meet business requirements and deliver expected outcomes.

Supervisory Responsibilities:

This Job has no supervisory responsibilities but in special circumstances may lead the work of others.

Education

Bachelor's degree in Industrial Engineer, Business Administration or related field.

Experience

At least two (2) years of experience in business analysis, data management requirements gathering, process improvement, systems implementation, solution evaluation, testing, and/or process automation initiatives.

Other Qualifications

• Experience with requirements gathering, process mapping, and documenting business and functional requirements.
• Knowledge of systems analysis, solution evaluation, and technology implementation concepts.
• Ability to collaborate effectively with business users, developers, technical teams, vendors, and all levels of management, including executive leadership.
• Ability to analyze complex business and technical information and translate it into clear, actionable recommendations.
• Ability to prepare clear documentation, present findings, and communicate requirements in a concise and effective manner.
• Detail-oriented, organized, exceptional critical thinking and problem-solving skills.
• Self-driven, agile, and able to work independently and on multiple engagements simultaneously.
• Experience with Microsoft Office 365 tools and business analysis documentation tools such as Excel, , Forms, and PowerPoint. Visio is a plus.
• Proficiency in data analysis and query tools such as SQL is preferred; experience with reporting or analytics platforms is a plus.
• Excellent oral and written communication skills, both in English and Spanish.

Values

1. Passion for People

3. Succeed Together

2. Own Every Moment

4. Build the Future

Additional Requirements

The information provided here is only a general guide as to the nature of the position and does not constitute an exact description of the goals, tasks, duties and responsibilities of the position. The specific details of each position are described in the employee’s performance evaluation.

Important: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.

Our hybrid work model benefit applies to certain positions and is subject to changes based on the organizational needs.

Applicants must be authorized to work for any employer in the United States. This position is not open to applicants who need visa sponsorship or transfer of visa sponsorship at this time.

ABOUT US

Popular is Puerto Rico’s leading financial institution and have been evolving since it was founded over a century ago. From a small bank it has developed into a large corporation that offer a wide variety of services and financial solutions to our customers, with presence in the United States, the Caribbean and Latin America.

As employees, we are dedicated to making our customers dreams come true by offering financial solutions in each stage of their life. Our extensive trajectory demonstrates the resiliency and determination of our employees to innovate, reach for the right solutions and strongly support the communities we serve; therefore, we value their diverse skills, experiences and backgrounds.

We reaffirm our commitment to always offer essential financial services and solutions for our customers and communities, including during emergency situations and/or natural disasters. Popular’s employees are considered essential workers, whose role is critical in the continuity of these important services even under such circumstances. By applying to this position, you acknowledge that Popular may require your services during and immediately after any such events.

If you have a disability or need more information about requesting an accommodation, please contact us at [e-mail] . This email inbox is monitored for such types of requests only. All information you provide will be kept confidential and will be used only to the extent required to provide needed exemptions or reasonable accommodations. Any other correspondence will not receive a response.

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