Business Systems Liaison

Popular; San Juan (PR); Hybrid; USD 80,000 - 110,000; Full time

Job summary

Popular in San Juan, PR is seeking a Business Systems Liaison within the Origination Systems Unit to identify, analyze, and develop technology solutions that support credit-cycle strategies across multiple lending portfolios. The ideal candidate holds a Bachelor's degree (MBA or CS preferred), at least two years of project-management experience, and fluent English and Spanish.

Proficiency with Power BI, Cognos, SAS, MS Office, and Power Apps is a plus.

Qualifications

• Bachelor's Degree in a relevant field.
• MBA or Master’s in Business Administration or Computer Science preferred.
• Minimum of two years of project-management experience.
• Experience with credit cycles and regulatory knowledge.
• Experience creating/automating reports and dashboards (Power BI, Cognos, SAS).

Responsibilities

• Analyze business needs and develop solutions that support credit-cycle strategies across multiple units and lending portfolios.
• Anticipate risk situations and take measures to prevent them.
• Collaborate across units to address evolving business and customer needs in product lifecycles.
• Establish and maintain relationships with clients and follow up on agreements.
• Communicate ideas clearly in writing and in meetings to working groups.
• Interact with Compliance, Legal, Audit, Operations and other lines.
• Assist management in developing business plans and special reports.

Skills

Analytical skills

Bilingual English/Spanish

Report development

Presentation delivery

Interpersonal skills

Prioritization

Problem solving

Team collaboration

Education

Bachelor's degree

Master's degree (MBA or CS)

Tools

Power BI

Cognos

SAS

MS Office

Power Apps

ACAPS (preferred)

Job description

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Date: Oct 5, 2026

Location: San Juan-Cupey, PR

Company: Popular

Workplace Type: Hybrid

Job Type

The Business Systems Liaison position within the Origination Systems Unit specializes in identifying, analyzing, and developing technology solutions that support business areas using the ACAPS platform. The position is characterized by dynamism and constant interaction with the diverse units of Popular. The candidate must have the ability to identify areas of opportunity, design, develop and implement technological solutions in response to customer needs and strategies.

Essential Duties and Responsibilities

• Analyze business needs and develop solutions that support credit-cycle strategies across multiple Business Units and lending portfolios, including Personal Loans, Credit Cards, Retail Lending Operations, Auto Loans, Leasing, and Equipment Financing.
• Anticipate risk situations that may affect the achievement of objectives and take the necessary measures to prevent them.
• Analyze and develop solutions to support credit product lifecycle strategies, collaborating across business units and organizational groups to address evolving business and customer needs.
• Establish and maintain good relationships with clients, anticipate their needs, present alternatives, and provide follow-up on agreements reached.
• Communicate ideas with fluency, clarity, accuracy, and logical order in writing or in meetings and formal presentations to working groups.
• Interact with different support and service areas such as Compliance, Legal, Audit, Popular Auto, Operations, as other business lines.
• Assist management in the development of business plans and strategies and develop special reports upon request.

Education

Bachelor's Degree

Master's Degree in Business Administration or Computer Science

Experience

Minimum of two years of experience in project management related duties

Other Qualifications

• Knowledge of the credit cycle and state and federal credit regulations.
• Excellent analytical and logical skills.
• Ability to interpret and analyze financial information.
• Experience developing or automating reports and dashboards (Power BI, Cognos, SAS or similar) is a plus.
• Exposure to continuous improvement initiatives (Lean/Six Sigma) o process redesign (Business Process Management).
• Ability to deliver and create trainings, speeches, and presentations.
• Excellent interpersonal and teamwork skills.
• Ability to prioritize, handle multiple tasks simultaneously and meet established deadlines.
• Proficient oral and written communication skills in English and Spanish.
• Excellent negotiation and organizational skills.
• Ability to work under pressure and with minimal supervision.
• Proficient in MS Office Basic and Power Apps: Word, Excel, PowerPoint, Office Project,
• Knowledge in the use of ACAPS application is preferred.
• Practical knowledge of artificial intelligence tools, including generative AI, and their application to business analysis, documentation, process improvement, reporting, or productivity is a plus.

Values

1. Passion for People

3. Succeed Together

2. Own Every Moment

4. Build the Future

Additional Requirements

Important: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.

Our hybrid work model benefit applies to certain positions and is subject to changes based on the organizational needs.

Applicants must be authorized to work for any employer in the United States. This position is not open to applicants who need visa sponsorship or transfer of visa sponsorship at this time.

ABOUT US

Popular is Puerto Rico's leading financial institution and have been evolving since it was founded over a century ago. From a small bank it has developed into a large corporation that offer a wide variety of services and financial solutions to our customers, with presence in the United States, the Caribbean and Latin America.

As employees, we are dedicated to making our customers dreams come true by offering financial solutions in each stage of their life. Our extensive trajectory demonstrates the resiliency and determination of our employees to innovate, reach for the right solutions and strongly support the communities we serve; therefore, we value their diverse skills, experiences and backgrounds.

We reaffirm our commitment to always offer essential financial services and solutions for our customers and communities, including during emergency situations and/or natural disasters. Popular's employees are considered essential workers, whose role is critical in the continuity of these important services even under such circumstances. By applying to this position, you acknowledge that Popular may require your services during and immediately after any such events.

If you have a disability or need more information about requesting an accommodation, please contact us at [e-mail] . This email inbox is monitored for such types of requests only. All information you provide will be kept confidential and will be used only to the extent required to provide needed exemptions or reasonable accommodations. Any other correspondence will not receive a response.

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