Business Analyst / Specialized Businesses Group

Popular; San Juan (PR); On-site; USD 60,000 - 90,000; Full time

Job summary

Popular in San Juan, PR seeks a Business Analyst for its Technical Requirements Gathering team. This full-time role bridges business needs and technical solutions, eliciting, documenting, and validating requirements to drive project success.

Requires a Bachelor’s degree and at least 2 years of BA experience, with skills in Excel, Power Query, and MS Access. English and Spanish proficiency, strong writing, and collaborative mindset are essential.

Qualifications

• Proven ability to elicit and document technical requirements from stakeholders.
• Excellent written and verbal communication in English and Spanish.
• Strong analytical and data analysis capabilities with attention to detail.

Responsibilities

• Elicit and document technical requirements through interviews, workshops, and surveys.
• Translate business needs into functional requirements and acceptance criteria.
• Collaborate with developers, testers, and project managers to ensure correct implementation of requirements.
• Support UAT by creating test scripts, validating solutions, and assisting in defect triage.
• Maintain traceability and version control for requirements and changes.
• Review data files and system extracts using Excel, Power Query, and MS Access to validate requirements.

Skills

Requirements elicitation

Technical writing

Analytical thinking

Data analysis

Bilingual English/Spanish

Education

Bachelor's degree in business administration or related field

Tools

Excel

Power Query

MS Access

Job description

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Date: Sep 10, 2026

Location: San Juan, PR

Company: Popular

Workplace Type: Hybrid

Business Analyst / Specialized Businesses Group

Popular is committed to developing and providing growth opportunities for our employees. To foster our commitment, we continually strive to expand our internal mobility options. We invite you to take look at the following opportunity:

Business Analyst
Ind. Contributor, 05

Applying for a position within the same job level as your current role may also represent a growth and development opportunity. Carefully review the tasks and responsibilities stated in the job description prior to applying.

Full Time Job Opportunity

General Description

The Business Analyst (BA) in the Technical Requirements Gathering team plays a critical role in bridging the gap between business needs and technical solutions. This role is responsible for eliciting, analyzing, documenting, and validating technical requirements to support the successful delivery of projects and initiatives. The BA collaborates closely with stakeholders across departments to ensure that business objectives are translated into clear, actionable technical specifications.

Essential Duties and Responsibilities

• Elicit and document technical requirements by engaging stakeholders through interviews, workshops, and surveys.
• Translate business needs into actionable technical specifications, including functional requirements and acceptance criteria.
• Collaborate with developers, testers, and project managers to ensure requirements are understood and implemented correctly.
• Support the User Acceptance Testing (UAT) process by assisting in the creation of test scripts, validating solutions, and providing clarifications during testing and defect triage.
• Maintain requirement traceability by tracking changes, updating traceability matrices, and ensuring version control and audit readiness.
• Review and analyze data files and system extracts to validate that technical requirements have been correctly implemented and identify discrepancies or issues, using tools such as Excel, Power Query, and MS Access.
• Participate in solution design discussions to confirm feasibility, business fit, and alignment with documented requirements.

Supervisory Responsibilities:

This Job has no supervisory responsibilities but in special circumstances may lead the work of others.

Education

Bachelor’s degree in business administration, Information Systems, or related field.

Experience

• At least two (2) years of experience in business analysis, data analysis, or a related area. Knowledge in mortgage business and operations is a plus.
• Experience participating in system implementations, requirements gathering, process improvement initiatives, and documenting processes is desirable.
• Exposure to cross-functional teams and technology projects is a plus.

Other Qualifications

• Strong skills in requirements elicitation, technical writing, and analytical problem-solving.
• Demonstrated business knowledge and quick learning of processes and systems.
• High attention to detail and documentation diligence.
• Strong relationship-building skills with stakeholders.
• Ability to work independently and collaboratively with stakeholders.
• Knowledge of regulatory and compliance standards in financial services.
• Proficient in data analysis using tools such as Excel, Power Query, or MS Access.
• Knowledge and experience working with MSP.
• Excellent written and verbal communication skills (English and Spanish).

Values

1. Passion for People

3. Succeed Together

2. Own Every Moment

4. Build the Future

Additional Requirements

The information provided here is only a general guide as to the nature of the position and does not constitute an exact description of the goals, tasks, duties and responsibilities of the position. The specific details of each position are described in the employee’s performance evaluation.

Important: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.

Our hybrid work model benefit applies to certain positions and is subject to changes based on the organizational needs.

Applicants must be authorized to work for any employer in the United States. This position is not open to applicants who need visa sponsorship or transfer of visa sponsorship at this time.

ABOUT US

Popular is Puerto Rico’s leading financial institution and have been evolving since it was founded over a century ago. From a small bank it has developed into a large corporation that offer a wide variety of services and financial solutions to our customers, with presence in the United States, the Caribbean and Latin America.

As employees, we are dedicated to making our customers dreams come true by offering financial solutions in each stage of their life. Our extensive trajectory demonstrates the resiliency and determination of our employees to innovate, reach for the right solutions and strongly support the communities we serve; therefore, we value their diverse skills, experiences and backgrounds.

We reaffirm our commitment to always offer essential financial services and solutions for our customers and communities, including during emergency situations and/or natural disasters. Popular’s employees are considered essential workers, whose role is critical in the continuity of these important services even under such circumstances. By applying to this position, you acknowledge that Popular may require your services during and immediately after any such events.

If you have a disability or need more information about requesting an accommodation, please contact us at [e-mail] . This email inbox is monitored for such types of requests only. All information you provide will be kept confidential and will be used only to the extent required to provide needed exemptions or reasonable accommodations. Any other correspondence will not receive a response.

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