Program Manager | Enterprise Architecture & Governance

Popular; San Juan (PR); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Popular is seeking a Program Manager for Enterprise Architecture Strategy & Governance. You will drive the EA program's execution, coordinate governance operations, and enable cross-functional collaboration with leadership-ready reporting.

The role emphasizes strong planning, risk management, and effective communication in a hybrid work environment. Requirements include a Bachelor’s degree and 5+ years in program management or governance, plus bilingual English/Spanish communication.

Qualifications

• Bachelor’s degree in a related field is required.
• Minimum 5 years in program/project governance or related roles.
• Strong written and verbal communication in English and Spanish.
• Experience coordinating cross-functional teams and reporting to leadership.

Responsibilities

• Coordinate EA program planning, priorities, and progress across workstreams.
• Monitor risks, dependencies, and action items for leadership visibility.
• Prepare reports, dashboards, and executive-ready communications.
• Maintain governance work plans, backlogs, and schedules across initiatives.
• Coordinate publication and lifecycle management of governance documents.

Skills

Communication skills

Bilingual English/Spanish

Cross-functional coordination

Education

Bachelor's degree in Business Administration, Project Management, Information Systems, Computer Science, Engineering, or related field

Tools

Microsoft Office

SharePoint

Job description

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Date: Sep 30, 2026

Location: San Juan, PR

Company: Popular

Workplace Type: Hybrid

Job Title: Program Manager

Full Time Opportunity | Enterprise Architecture Strategy & Governance | EA Program & Governance Operations

General Description

We are looking for a Program Manager under Enterprise Architecture Strategy & Governance to support the effective execution of the Enterprise Architecture program. The role coordinates technology governance operations, facilitates cross-functional collaboration, supports reporting and practice visibility, and ensures governance activities are executed efficiently and consistently across the organization.

Essential Duties and Responsibilities

• Coordinate Enterprise Architecture program planning activities, objectives, and progress tracking across program workstreams and participating teams.


• Monitor program risks, dependencies, commitments, and action items requiring leadership visibility.


• Coordinate recurring forums and other division-wide operational activities to support alignment across workstreams, including agendas, action items, and follow-up.


• Consolidate program metrics, accomplishments, and highlights for leadership reporting and practice visibility.


• Prepare reports, dashboards, presentations, summaries, and communications.


• Maintain the governance work plan, priorities, backlog, schedules, dependencies, and status across governance initiatives.


• Track governance document development, review and approval activities.


• Coordinate publication, communications, adoption and lifecycle management activities for governance documents.


• Maintain Enterprise Architecture repositories, collaboration platforms, and practice information, including SharePoint content and governance documentation.


• Coordinate responses to audit, regulatory, compliance, and governance-related information requests.

Education

Bachelor degree in Business Administration, Project Management, Information Systems, Computer Science, Engineering, or a related field.

Experience

• Minimum 5 years of combined experience in program management, project management, governance operations, business operations, process management, or a related function.


• Excellent oral and written communication skills in Spanish and English.Strong planning, organization, facilitation, prioritization, and follow-up skills.


• Experience coordinating cross-functional work, dependencies, approvals, publication activities, and multiple concurrent priorities.


• Experience maintaining work plans, backlogs, schedules, repositories, metrics, dashboards, and executive-ready reporting.


• Ability to identify blockers, elevate issues appropriately, and drive timely follow-through without direct authority.


• Proficient with Microsoft Office tools, especially Excel, PowerPoint, Word, Outlook, and SharePoint; experience with workflow, ticketing, reporting, or collaboration tools is preferred.


• Experience in financial services, technology governance, architecture governance, cybersecurity, risk, compliance, or audit support is a plus.


• Program or project management certification is a plus.

Important:

The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.

Our hybrid work model benefit applies to certain positions and is subject to changes based on the organizational needs.

Applicants must be authorized to work for any employer in the United States. This position is not open to applicants who need visa sponsorship or transfer of visa sponsorship at this time.

ABOUT US

Popular is Puerto Rico’s leading financial institution and have been evolving since it was founded over a century ago. From a small bank it has developed into a large corporation that offer a wide variety of services and financial solutions to our customers, with presence in the United States, the Caribbean and Latin America.

As employees, we are dedicated to making our customers dreams come true by offering financial solutions in each stage of their life. Our extensive trajectory demonstrates the resiliency and determination of our employees to innovate, reach for the right solutions and strongly support the communities we serve; therefore, we value their diverse skills, experiences and backgrounds.

We reaffirm our commitment to always offer essential financial services and solutions for our customers and communities, including during emergency situations and/or natural disasters. Popular’s employees are considered essential workers, whose role is critical in the continuity of these important services even under such circumstances. By applying to this position, you acknowledge that Popular may require your services during and immediately after any such events.

If you have a disability or need more information about requesting an accommodation, please contact us at [e-mail] . This email inbox is monitored for such types of requests only. All information you provide will be kept confidential and will be used only to the extent required to provide needed exemptions or reasonable accommodations. Any other correspondence will not receive a response.

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