Industrial Engineer | Customer Journey

Popular; San Juan (PR); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Popular is seeking a full-time professional to lead technology-driven process improvements, evaluating and implementing digital solutions that boost efficiency and data visibility. The role partners with systems, data, and IT stakeholders to align initiatives with business goals.

The ideal candidate has experience in process optimization, project management, and cross-functional leadership to drive successful digital change and measurable business outcomes.

Qualifications

• Bachelor's Degree in Industrial Engineering.
• Experience with process improvement and digital transformation methodologies such as design thinking, Lean, Agile, Six Sigma, analytics, and process automation.
• Strong collaboration across business and technology stakeholders.

Responsibilities

• Identify and lead technology-enabled initiatives to improve efficiency and profitability.
• Translate operational needs into technology solutions with cross-functional teams.
• Document current and future state workflows for system implementations and automation.
• Design standardized workflows and operating procedures for technology adoption.
• Define KPIs, SLAs, dashboards, and performance monitoring for projects.

Skills

Process improvement

Lean Six Sigma

Design thinking

Agile

Analytics

Cross-functional teamwork

Communication

Change agent

Project management

Education

Bachelor's degree in Industrial Engineering

Tools

Microsoft Office 365

Word

PowerPoint

Excel

Visio

Job description

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Date: Sep 10, 2026

Location: San Juan, PR

Company: Popular

Workplace Type: Hybrid

Popular is committed to developing and providing growth opportunities for our employees. To foster our commitment, we continually strive to expand our internal mobility options. We invite you to take look at the following opportunity:

Applying for a position within the same job level as your current role may also represent a growth and development opportunity. Carefully review the tasks and responsibilities stated in the job description prior to applying.

Full Time Job Opportunity

General Description

Lead and support technology-driven process improvement initiatives by evaluating, testing, and implementing digital solutions that increase operational efficiency, strengthen data visibility, and improve business performance.

Essential Duties and Responsibilities

• Identify, prioritize, and lead technology-enabled initiatives that improve operational efficiency, scalability, and business unit profitability.
• Partner with business and technology teams, including systems, data, and IT stakeholders, to translate operational needs into technology solutions aligned with business objectives.
• Lead end-to-end process discovery and mapping, documenting current and future state workflows to support system implementations, digital transformation, and automation initiatives.
• Design and implement standardized digital workflows and operating procedures as a foundation for continuous improvement and technology adoption.
• Drive stakeholder alignment and secure leadership support for technology projects, process redesign efforts, and digital change initiatives.
• Design and implement process governance tools, including RACIs, requirements documentation, and workflow ownership models for technology-enabled processes.
• Support technology project planning by coordinating resources, managing priorities, and tracking delivery timelines across multiple initiatives.
• Define and implement KPIs, SLAs, dashboards, and performance management routines to monitor system performance, process outcomes, and project impact.
• Monitor project execution, identify implementation risks, and remove roadblocks affecting technology deployments, process improvements, and transformation goals.
• Lead cross-functional teams through technology and transformation projects to ensure successful implementation, adoption, and measurable business results.
• Provide expertise in process improvement, digital transformation, and continuous improvement methodologies while coaching teams on technology-enabled ways of working.

Supervisory Responsibilities:

This Job has no supervisory responsibilities but in special circumstances may lead the work of others.

Education

Bachelor's Degree in Industrial Engineering

Experience

At least two (2) years of experience in business analysis, process improvement, digital transformation, systems implementation, and/or technology projects.

Other Qualifications

• Proficient knowledge of process improvement and digital transformation methodologies such as design thinking, Lean, Agile, Six Sigma, customer journey mapping, analytics, and process automation.
• Capability to build effective cross-functional teams and foster collaboration between business and technology stakeholders.
• Communication and Collaboration skillset.
• Customer Centric mentality.
• Strong analytical discipline.
• Change agent.
• Project management skills with the ability to coordinate technology initiatives, manage timelines, and support implementation milestones.
• Strong analytical and problem-solving skills.
• Detail oriented with the ability to multi-task.
• Experience working with business systems, dashboards, reporting tools, or automation platforms to support data-driven decision-making and operational improvement.
• Experience with Microsoft Office 365 Tools, such as Word, PowerPoint and Microsoft Excel.
• Experience with Visio is preferred.
• Proficiency in written and oral English/Spanish language.

Values

1. Passion for People

3. Succeed Together

2. Own Every Moment

4. Build the Future

Additional Requirements

The information provided here is only a general guide as to the nature of the position and does not constitute an exact description of the goals, tasks, duties and responsibilities of the position. The specific details of each position are described in the employee’s performance evaluation.

Important: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.

Our hybrid work model benefit applies to certain positions and is subject to changes based on the organizational needs.

Applicants must be authorized to work for any employer in the United States. This position is not open to applicants who need visa sponsorship or transfer of visa sponsorship at this time.

ABOUT US

Popular is Puerto Rico’s leading financial institution and have been evolving since it was founded over a century ago. From a small bank it has developed into a large corporation that offer a wide variety of services and financial solutions to our customers, with presence in the United States, the Caribbean and Latin America.

As employees, we are dedicated to making our customers dreams come true by offering financial solutions in each stage of their life. Our extensive trajectory demonstrates the resiliency and determination of our employees to innovate, reach for the right solutions and strongly support the communities we serve; therefore, we value their diverse skills, experiences and backgrounds.

We reaffirm our commitment to always offer essential financial services and solutions for our customers and communities, including during emergency situations and/or natural disasters. Popular’s employees are considered essential workers, whose role is critical in the continuity of these important services even under such circumstances. By applying to this position, you acknowledge that Popular may require your services during and immediately after any such events.

If you have a disability or need more information about requesting an accommodation, please contact us at [e-mail] . This email inbox is monitored for such types of requests only. All information you provide will be kept confidential and will be used only to the extent required to provide needed exemptions or reasonable accommodations. Any other correspondence will not receive a response.

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