Sr Business Systems Administrator

Pacific Life; Washington (District of Columbia); Remote; USD 121,000 - 149,000; Full time

Job summary

An innovative firm is seeking a Sr Business Systems Administrator to enhance their Global Procurement Solutions. This fully remote position offers the opportunity to lead application configuration, manage integrations, and provide end-user support. With a focus on continuous improvement and customer satisfaction, you'll play a pivotal role in streamlining processes and ensuring system efficiency. Join a collaborative team dedicated to making a positive impact in the financial services industry. This role not only offers competitive compensation but also a comprehensive benefits package, making it a remarkable career opportunity.

Benefits

Health benefits

Paid time off

Parental leave

401k plans

Qualifications

• 8+ years of experience in relevant fields with a focus on Coupa administration.
• Strong understanding of accounting and budget processes.

Responsibilities

• Lead software issue resolution and system updates for Coupa.
• Manage user administration and support end users with training.

Skills

Coupa system administration

Release management

Supplier onboarding

Interpersonal skills

Organizational skills

Customer-first approach

Education

Bachelor’s degree in finance

Bachelor’s degree in computer science

Tools

SQL

Python

Archer

SailPoint

MuleSoft

OpenText

Postman

SharePoint

Snowflake

Job description

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Job Description

Providing for loved ones, planning rewarding retirements, saving enough for whatever lies ahead – our policyholders count on us to be there when it matters most. It’s a big ask, but it’s one that we have the power to deliver when we work together. We collaborate and innovate – pushing one another to transform not just Pacific Life, but the entire industry for the better. Why? Because it’s the right thing to do. Pacific Life is more than a job, it’s a career with purpose. It’s a career where you have the support, balance, and resources to make a positive impact on the future – including your own.

Role Overview

We’re actively seeking a talented Global Procurement Solutions Senior Business Systems Administrator to join our Enterprise Finance Technology Delivery. This role supports the Global Procurement Solutions (“GPS”) team in Finance as their primary customer.

This role is 100% remote, preferably in the EST timezone. You’ll stay connected to Pacific Life from your home office.

Key Responsibilities

1. Application Configuration & Administration:
   • Lead evaluation and resolution of software issues and plan for system updates, including coordination of environment upgrades and refreshes
   • Maintain configuration and documentation, incorporating impacts from change requests and new functionality implemented through release upgrades
   • Engage directly with end users in support of issue resolution and enhancement activities as part of production support
   • Manage user administration including assignment of roles and user access levels
   • Support global Coupa instance with multiple currencies, localizations, charts of accounts, and configurations
2. Integration Management:
   • Partner with technology teams on development and support of system integrations and future enhancements
   • Coordinate integration testing and error resolution
3. General & End User Support:
   • Triaging tickets and managing escalations
   • Performing root cause analysis for incidents
   • Training users and team members on relevant processes and tools

Qualifications

• Bachelor’s degree in finance, computer science, or similar
• 8+ years of relevant experience, with 5+ years in Coupa system administration
• Experience with release management, system controls, testing, supplier onboarding, and integrations
• Understanding of accounting and budget processes
• Excellent interpersonal skills and ability to work independently
• Strong organizational skills and business acumen
• Customer-first approach and commitment to continuous improvement

Preferred Skills

• Experience in Life Insurance or Financial Services and ERP systems
• Knowledge of SQL, Python, Archer, SailPoint, MuleSoft, OpenText, Postman, SharePoint, Snowflake
• Experience with change management and end user training
• Understanding of Segregation of Duties and ICFR controls

Additional Information

Pacific Life values diversity and inclusion. Learn more at www.pacificlife.com and @lifeatpacificlife on Instagram.

Compensation & Benefits

Base pay: $121,770 - $148,830. Benefits start day 1, including health, wellness, paid time off, parental leave, and 401k plans.

Equal Opportunity Statement

Pacific Life is an EEO/AAP employer. Qualified individuals with disabilities or veterans may request accommodations.