Sr Business Systems Administrator

Pacific Life; Bloomington (IN); Remote; USD 121,000 - 149,000; Full time

Job summary

An established industry player is seeking a talented Senior Business Systems Administrator to lead their Coupa application support. In this vital role, you'll engage with multiple teams to enhance system integrations and ensure efficient application configurations. This position offers the flexibility of remote work, allowing you to balance your professional and personal life while making a significant impact on the company's global procurement strategy. If you're passionate about driving improvements and delivering exceptional service, this opportunity is perfect for you.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Wellbeing Reimbursement

Paid Time Off

Holidays

Parental Leave

Adoption Assistance

401k with company match

Additional company contributions

Qualifications

• 8+ years of relevant experience with direct Coupa system administration.
• Ability to influence decisions and work independently under tight deadlines.

Responsibilities

• Lead Coupa application support and manage user administration.
• Coordinate integration testing and provide end-user support.

Skills

Coupa System Administration

SQL

Python

Integration Configuration

Release Management

Customer Service

Education

Bachelor’s degree in finance

Bachelor’s degree in computer science

Tools

Archer

SailPoint

MuleSoft

OpenText

Postman

SharePoint

Snowflake

Job description

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Job Description

Providing for loved ones, planning rewarding retirements, saving enough for whatever lies ahead – our policyholders count on us to be there when it matters most. It’s a big ask, but it’s one that we have the power to deliver when we work together. We collaborate and innovate – pushing one another to transform not just Pacific Life, but the entire industry for the better. Why? Because it’s the right thing to do. Pacific Life is more than a job, it’s a career with purpose. It’s a career where you have the support, balance, and resources to make a positive impact on the future – including your own.

Role Overview

We’re actively seeking a talented Global Procurement Solutions Senior Business Systems Administrator to join our Enterprise Finance Technology Delivery. This role supports the Global Procurement Solutions (“GPS”) team in Finance as their primary customer.

This role is 100% remote. You’ll stay connected to Pacific Life from your home office. We prefer candidates in the EST timezone for this role.

As a GPS Sr. Business Systems Administrator, you will be the lead Coupa administrator and primary liaison across all functional groups for the support of Coupa and related integrations. You are the subject matter expert representing Coupa application to provide guidance in the areas of application support, process governance, data analysis, reporting and general application services activities. You will be expected to triage system issues, maintain system configurations, and lead release and enhancement activities in an efficient and effective manner. The role will also support other applications and processes, as needed, in support of the Pacific Life global procure-to-pay strategy.

Key Responsibilities

1. Application Configuration & Administration:
   • Lead evaluation and resolution of software issues and plan for system updates, including coordination of environment upgrades and refreshes
   • Maintain configuration and documentation, incorporating impacts from change requests and new functionality implemented through release upgrades
   • Engage directly with end users in support of issue resolution and enhancement activities as part of production support
   • Manage user administration including assignment of roles and user access levels
   • Primary support of global Coupa instance utilizing multiple currencies, localizations, charts of accounts and configuration scenarios.
2. Integration Management:
   • Partner with multiple Pacific Life or third-party technology teams on development and support of integrations with interfacing systems and future enhancements
   • Coordinate integration testing and error resolution
3. General & End User Support:
   • Triage tickets and manage escalation, as appropriate
   • Perform Root cause analysis for incidents as required
   • Guide and train users and team members on relevant processes and tools

Qualifications

• Bachelor’s degree in finance, computer science, or similar
• 8+ years of relevant professional experience, with at least 5+ years of direct Coupa system administration experience
• Experience with release management, system controls, testing, supplier onboarding, and integration configuration
• Ability to understand business requirements, including accounting and budgeting processes
• Excellent interpersonal skills and the ability to influence decisions professionally
• Ability to work independently and handle multiple tasks under tight deadlines
• Strong organizational skills and business acumen
• Customer-first approach emphasizing service and continuous improvement

Preferred Skills

• Experience in Life Insurance or Financial Services and ERP systems
• Knowledge of SQL, Python, Archer, SailPoint, MuleSoft, OpenText, Postman, SharePoint, Snowflake
• Experience with change management and end-user training
• Understanding of Segregation of Duties and ICFR controls

Additional Information

Pacific Life values diversity, equity, and inclusion. Learn more at www.pacificlife.com. Visit Instagram.com/lifeatpacificlife for insights into life at Pacific Life.

Compensation & Benefits

Base pay range: $121,770 - $148,830. Compensation depends on experience, qualifications, and location. Employees are eligible for additional incentives.

• Benefits include Medical, Dental, Vision, Wellbeing Reimbursement, Paid Time Off, Holidays, Parental Leave, Adoption Assistance, 401k with company match and additional contribution.

Equal Opportunity Statement

Pacific Life is an Equal Opportunity Employer. Accommodations available for qualified individuals with disabilities or disabled veterans.

Job Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Information Technology
• Industry: Insurance