Sr. Business App Admin

Echo Global Logistics, Inc; Chicago (IL); Remote; USD 112,000 - 164,000; Full time

Job summary

Echo Global Logistics, Inc. seeks a Senior Business Applications Administrator to own the engineering and administration of the Microsoft 365 platform for ~4,600 users, including Exchange Online, Teams, SharePoint Online, and OneDrive.

This is a hands-on role focused on reliability, security and efficient operations across the tenant. You will lead projects, manage integrations, and partner with Security/GRC; strong scripting and ITIL experience are required.

Qualifications

• 7+ years of IT engineering experience, including 5+ years administering Microsoft 365 in a large enterprise.
• Deep Exchange Online expertise: mail flow, connectors, SMTP, SPF, DKIM, DMARC.
• Advanced Teams, SharePoint Online and OneDrive administration with external sharing.
• Entra ID from a platform view: app registrations, Graph permissions, conditional access.
• Production PowerShell and Microsoft Graph scripting.
• Experience with ITIL processes in ServiceNow and on-call support.
• Strong communication and documentation skills; able to explain technical topics clearly.
• Preferred: Microsoft 365 certifications.
• Tenant-to-tenant migration experience.
• Defender for Office 365 and Microsoft Purview experience.
• Copilot and Power Platform administration.

Responsibilities

• Own the engineering and administration of Exchange Online, Teams, SharePoint Online, OneDrive and Viva Engage.
• Serve as Tier 3 escalation for Microsoft 365 and participate in the 24x7 on-call rotation for Email and Teams.
• Set and maintain configuration standards and documentation across the tenant.
• Build and maintain integrations between Microsoft 365 and other tools: app registrations, Graph permissions, certificates and secrets.
• Automate administration and reporting with PowerShell and Microsoft Graph.
• Lead Microsoft 365 projects, including tenant migrations and consolidations from acquisitions, and new feature rollouts.
• Track the Microsoft roadmap and Message Center, assess the impact of changes, and plan rollouts.
• Partner with Security and GRC to implement security and compliance controls in the platform with minimal user impact.
• Support Microsoft 365 Copilot and Power Platform at the platform level: settings, licensing, readiness and escalations.
• Serve as the go-to Microsoft 365 expert for IT and the business, mentor operations engineers, and enable the Service Desk with clear documentation.
• Work changes, incidents and requests through ITIL processes in ServiceNow.

Skills

Microsoft 365 administration

PowerShell scripting

Microsoft Graph

ITIL processes

Security & GRC coordination

Tools

ServiceNow

PowerShell

Microsoft Graph

Microsoft Entra ID

Job description

As a Senior Business Applications Administrator, you'll be the senior engineer for Echo's Microsoft 365 platform in our E5 environment: Exchange Online, Teams, SharePoint, OneDrive, the tenant, and the integrations that connect Microsoft 365 to the rest of the business. This is a hands-on engineering role focused on keeping core collaboration services reliable, secure and well run for about 4,600 users. You'll own design, configuration, Tier 3 escalation and platform projects, working alongside a product owner, operations engineers, and our Security and GRC teams. The role also spans Microsoft 365 Copilot, Power Platform and automation, helping the business get more from the platform.

Key Responsibilities

• Own the engineering and administration of Exchange Online, Teams, SharePoint Online, OneDrive and Viva Engage, including mail flow, connectors, external collaboration and sharing
• Serve as Tier 3 escalation for Microsoft 365 and take part in the 24x7 on-call rotation for Email and Teams
• Set and maintain configuration standards and documentation across the tenant
• Build and maintain integrations between Microsoft 365 and other tools: app registrations, least-privilege Graph permissions, certificates and secrets
• Automate administration and reporting with PowerShell and Microsoft Graph
• Lead Microsoft 365 projects, including tenant migrations and consolidations from acquisitions, and new feature rollouts
• Track the Microsoft roadmap and Message Center, assess the impact of changes, and plan rollouts
• Partner with Security and GRC to implement security and compliance controls in the platform with minimal user impact
• Support Microsoft 365 Copilot and Power Platform at the platform level: settings, licensing, readiness and escalations
• Serve as the go-to Microsoft 365 expert for IT and the business, mentor operations engineers, and enable the Service Desk with clear documentation
• Work changes, incidents and requests through ITIL processes in ServiceNow

Qualifications

• 7+ years of IT engineering experience, including 5+ years administering Microsoft 365 in an enterprise of 1,000+ users
• Deep Exchange Online expertise, including mail flow, connectors, SMTP, SPF, DKIM and DMARC
• Advanced Teams, SharePoint Online and OneDrive administration, including external collaboration and sharing
• Microsoft Entra ID from a platform view: app registrations, Graph permissions, conditional access and hybrid identity
• Production PowerShell and Microsoft Graph scripting
• Experience with ITIL processes in ServiceNow and with on-call support
• Strong communication and documentation skills, including explaining technical topics in plain language
• Preferred: Microsoft 365 based certifications
• Tenant-to-tenant migration experience
• Defender for Office 365 and Microsoft Purview experience
• Copilot and Power Platform administration

Echo Global Logistics is a leading provider of technology-enabled transportation management services. As a third-party logistics provider, we simplify transportation management for our clients and carriers, handling crucial tasks so they can focus on what they do best. From coast to coast, dock to dock, and across all major transportation modes, Echo connects businesses that need to ship their products with carriers who transport goods quickly, securely, and cost-effectively.

Work environment/physical demands summary

This job operates in an office environment and uses a computer, telephone and other office equipment as needed to perform duties. The noise level in the work environment is typical of that of an office with an open seating floor plan. The employee may encounter frequent interruptions throughout the work day. The employee is regularly required to sit, talk, or hear.

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, status as a qualified individual with a disability, or Vietnam era or other protected veteran.

#LI-SG1 #Remote

Benefits For more information about our benefit offerings, please visit our careers page at https://www.echo.com/company/careers.

Compensation $112,498.00-163,571.00 per year. This role is eligible for a bonus that is based on a combination of personal and business performance.

Echo Global Logistics is a leading provider of technology-enabled transportation management services. As a third-party logistics provider, we at Echo Global Logistics, we’re in the business of simplifying transportation management. We didn’t become a Fortune 1000 company by chance. We got here because of our team members, who are unwavering in their pursuit to solve complex problems, provide exceptional service, and make an impact every day. Come join Echo and accelerate your career!