Sr. Business Analyst, Service Now HRSD (remote)

Stryker Employment Company, LLC; Michigan; Hybrid; USD 70,000 - 144,000; Full time

Job summary

Stryker is seeking a Senior Business Analyst for ServiceNow HRSD to lead design, configuration, and continuous improvement of HR Service Delivery. You will translate business needs into platform configurations, work with HR, IT, and Compliance to deliver scalable HR solutions, and support AI-enabled HR use cases to improve self-service and efficiency.

We offer remote work within the United States, with 2+ years in business analysis and HR technology, and 1+ year with ServiceNow HRSD.

Qualifications

• Bachelor’s degree required.
• 2+ years of business analysis, HR technology or HR service delivery.
• 1+ year of ServiceNow HRSD or similar HR tech experience.
• 1+ year of requirements translation to technical specs, including case and knowledge management.

Responsibilities

• Design, config, optimize and operate ServiceNow HRSD platform.
• Translate business needs into functional requirements, user stories and success criteria.
• Coordinate testing, UAT, and regression testing for releases and upgrades.
• Develop dashboards and analytics to improve HR service delivery and employee experience.

Skills

ServiceNow CSA

HRSD cert

AI concepts

Agile

Education

Bachelor's degree

Job description

Work Flexibility

Remote

What you will do

As our Senior Business Analyst, ServiceNow HRSD, you will support the design, configuration, optimization, and ongoing operation of the ServiceNow HR Service Delivery (HRSD) platform. You will partner with HR process owners, technology teams, HR Operations, Compliance, and business stakeholders to deliver scalable, efficient, and user-centered HR solutions. You will be the functional bridge between HR, technology, and the employee experience. Additionally, you will be responsible for translating business requirements into platform configurations, supporting case management and knowledge management capabilities, performing testing and quality assurance activities, developing reporting and analytics, and driving continuous improvement across the employee experience. You may also support clearly defined AI-enabled HR use cases by documenting requirements, validating outputs, and helping identify opportunities to improve self-service and operational efficiency. You will play a critical part in ensuring the HRSD platform remains stable, compliant, and aligned with organizational goals while enabling automation, self-service adoption, and enhanced employee experiences. Partner with HR and cross-functional stakeholders to gather requirements and translate business needs into clear functional requirements, user stories and success criteria. Lead discovery and process design activities to simplify and standardize HR processes before applying technology solutions. Serve as the functional liaison between HR stakeholders and technical teams, translating business needs and technical concepts across audiences. Support backlog prioritization, release planning and delivery of HR technology solutions, including approved AI-enabled HR use cases. Configure and maintain ServiceNow HRSD capabilities, workflows and employee experiences in alignment with business needs and platform best practices. Review configurations and maintain platform standards, documentation, data models, roles and security requirements. Support knowledge management and employee self-service strategies, including content governance, search effectiveness and migration of legacy content. Ensure solutions meet change control, data privacy, security and compliance requirements while supporting audit readiness. Lead functional testing and coordinate User Acceptance Testing, defect resolution and regression testing for releases and upgrades. Develop dashboards, track KPIs and provide actionable insights to improve HR service delivery, adoption and employee experience. Partner with technical teams on integrations between ServiceNow and enterprise systems, while supporting change enablement, training and continuous improvement.

What you need

Required: Bachelor’s degree. 2+ years of professional experience in business analysis, HR technology or HR service delivery. 1+ year of experience working with ServiceNow HRSD or a similar HR technology platform, such as Workday or UKG. 1+ year of experience translating business needs into technical requirements, including requirements related to case management, knowledge management or service delivery. 1+ year of experience with knowledge management, portal optimization or business process mapping.

Preferred Skills

ServiceNow Certified System Administrator (CSA) certification. ServiceNow HRSD Implementation Specialist certification. Familiarity with AI or large language model concepts, responsible AI practices or testing AI-enabled employee experiences. Advanced AI development experience is not required. Knowledge of Agile delivery methodologies.

United States of America Pay Ranges

USN: $69,500 - $110,900 USD Annual US5: $73,000 - $116,400 USD Annual US10: $76,500 - $122,000 USD Annual US15: $79,900 - $127,500 USD Annual US20: $83,400 - $133,100 USD Annual US30: $90,400 - $144,200 USD Annual View the U.S. work location and transparency guide to find the pay range for your location.

Travel Percentage

10%

Equal Opportunity Employer

Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability. Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

Company Overview

Stryker is one of the world’s leading medical technology companies and, together with its customers, is driven to make healthcare better. We offer innovative products and services in Orthopaedics, Medical and Surgical, and Neurotechnology and Spine that help improve patient and hospital outcomes. We are proud to be named one of the World’s Best Workplaces! For more information, visit: www.stryker.com

Work Flexibility Detail

Remote – Role allows you to work the majority to 100% of time from an alternate workplace. These roles could have travel expectations, and you must work within the country of the job requisition location. Field-based – You can expect to regularly work a majority to 100% of time at customer facilities and has a set territory or expectation to travel within a set boundary. Almost all sales roles would likely be qualified as field-based. Onsite – Role is 100% located at a Stryker facility. Some ad hoc flexibility may be available depending on role, level, and job requirements. Manufacturing roles and any role that requires physical presence at the office would qualify under this category. Hybrid – You can expect to regularly work in both an alternate workplace and a Stryker facility. Roles that are partially remote or co-located would qualify as hybrid, and the expectation to be onsite would be defined and agreed upon by your manager/supervisor.