Business Analyst III : 25-07208

Akraya, Inc.; San Diego (CA); Remote; USD 96,432 - 110,208; Full time

Job summary

A leading IT staffing firm is seeking an experienced business analyst for a strategic role within their Operational Excellence & Automation team. The candidate will drive organizational efficiency through process improvements and technology. Key functions include collaborating with teams to enhance processes, leading customer-centric projects, and managing change initiatives. Expertise in business process redesign, change management, and effective communication is essential. This role offers a contract with competitive pay in a remote setting.

Qualifications

• Expertise in business process redesign and documentation.
• Proficient in managing change and transitioning to new technologies.
• Exceptional communication and collaboration abilities.

Responsibilities

• Collaborate with shared services teams to propose business process improvements, focusing on AI and automation.
• Lead projects with a customer-centric approach, making focused decisions and delivering actionable recommendations.
• Define requirements, create process documentation, and oversee change management initiatives.
• Work independently, manage priorities, and adhere to project timelines.
• Identify issues proactively and escalate them appropriately while ensuring clear communication regarding process changes.

Skills

Business Analysis

Process Redesign

ServiceNow Configuration

Change Management

Lucid Charts

Job description

Primary Skills: Business Analysis-Expert, Process Redesign-Advanced, ServiceNow Configuration-Advanced, Change Management-Advanced, Lucid Charts-Advanced

Contract Type: W2 Contract

Duration: 18 Months

Location: Remote (Remote)

Pay Range: $70.00 - $80.00 Per hour

Job Summary: This strategic role is for an experienced business analyst who will work within our Operational Excellence & Automation team, focused on enhancing organizational efficiency through process improvements and technological advancements. The ideal candidate will act as an internal consultant within our People & Places organization, dedicated to identifying, recommending, and implementing process changes and improvements, particularly leveraging AI and automation, to drive the company's success. You will be pivotal in transitioning HR service delivery to ServiceNow, ensuring that our workforce can perform optimally.

Responsibilities:

• Collaborate with shared services teams to propose business process improvements, focusing on AI and automation.
• Lead projects with a customer-centric approach, making focused decisions and delivering actionable recommendations.
• Define requirements, create process documentation, and oversee change management initiatives.
• Work independently, manage priorities, and adhere to project timelines.
• Identify issues proactively and escalate them appropriately while ensuring clear communication regarding process changes.

Must-Have Skills:

• Expertise in business process redesign and documentation.
• Proficient in managing change and transitioning to new technologies.
• Exceptional communication and collaboration abilities.

Industry Experience:

• Experience in HR organization process optimization preferred.
• ServiceNow implementation and process design experience is highly valuable.

About Akraya: Akraya is an award‑winning IT staffing firm consistently recognized for its commitment to excellence and a thriving work environment. Most recently, we were recognized by Inc’s Best Workplaces 2024, Silicon Valley’s Best Places to Work by the San Francisco Business Journal (2024), and Glassdoor’s Best Places to Work (2023 & 2022).

Seniority Level

• Entry level

Employment Type

• Contract

Job Function

• Research, Analyst, and Information Technology

Industries

• Software Development