Sr Business Analyst and Salesforce Administrator

C&S Wholesale Grocers; Grand Rapids (MI); On-site; USD 95,000 - 125,000; Full time

Job summary

C&S Wholesale Grocers, LLC is seeking an experienced Business Analyst and Salesforce Advanced Administrator to join our IT Salesforce team in Grand Rapids, MI. The role focuses on translating business needs into clear requirements and scalable Salesforce solutions across Sales Cloud, Service Cloud, and Marketing Cloud.

The ideal candidate has 5+ years in business analysis with hands-on Salesforce administration and project experience, plus strong stakeholder management and process mapping

Qualifications

• Bachelor’s degree or equivalent combination of education and experience.
• 5+ years of experience in business analysis and technology solution delivery, including hands-on Salesforce administration.
• Experience supporting Salesforce Sales Cloud, Service Cloud, and Marketing Cloud.
• Strong requirements gathering, process mapping, stakeholder management, and business process analysis experience across IT systems.
• Hands-on experience with Salesforce Flow, Reports, Dashboards, and security administration.

Responsibilities

• Partner with business stakeholders to understand objectives, challenges, and opportunities.
• Gather, document, and manage requirements, user stories, acceptance criteria, and process flows for Salesforce and IT initiatives.
• Lead requirements workshops and facilitate stakeholder discussions.
• Analyze business processes across Salesforce and IT systems to identify automation and optimization opportunities.
• Evaluate impacts and integration points to ensure solutions fit the broader IT landscape.
• Administer Salesforce Sales Cloud, Service Cloud, and Marketing Cloud environments.
• Manage users, profiles, permission sets, roles, and security settings.
• Configure Salesforce with Flows, Validation Rules, Approvals, and Lightning App Builder.
• Build and maintain reports, dashboards, and analytics.
• Create process documentation, training materials, and governance support.

Skills

Business analysis

Requirements gathering

Stakeholder management

Process mapping

Agile

Education

Bachelor’s degree in Computer Information Technology

Tools

Salesforce

Sales Cloud

Service Cloud

Marketing Cloud

Job description

Position Overview

C&S Wholesale Grocers is seeking an experienced Business Analyst and Salesforce Advanced Administrator to join our IT Salesforce team. This role serves as a liaison between business stakeholders and IT solution teams, with responsibility for translating business needs into clear requirements, process improvements, and scalable technology solutions across Salesforce and other enterprise IT initiatives. The ideal candidate will bring strong general business analysis skills, advanced Salesforce administration experience, and a proven ability to support Sales Cloud, Service Cloud, and Marketing Cloud initiatives.

Job Description

Key Responsibilities:

• Partner with business stakeholders to understand business objectives, challenges, and opportunities.
• Gather, document, and manage business requirements, user stories, acceptance criteria, and process flows for Salesforce and other IT-enabled business initiatives.
• Lead requirements workshops and facilitate stakeholder discussions.
• Analyze business processes across Salesforce and related IT systems, identifying opportunities for automation, optimization, and improved cross-functional workflows.
• Evaluate business impacts, dependencies, and integration points across enterprise applications to ensure proposed solutions fit the broader IT landscape.
• Administer Salesforce Sales Cloud, Service Cloud, and Marketing Cloud environments.
• Manage users, profiles, permission sets, roles, and security settings.
• Configure Salesforce using Flows, Validation Rules, Approval Processes, and Lightning App Builder.
• Build and maintain reports, dashboards, and analytics.
• Create process documentation, training materials, and support governance activities.

Required Qualifications:

• Bachelor’s degree or equivalent combination of education and experience.
• Minimum 5 years of experience in business analysis and technology solution delivery, including hands-on Salesforce administration and Salesforce project experience.
• Experience supporting Salesforce Sales Cloud, Service Cloud, and Marketing Cloud.
• Strong requirements gathering, process mapping, stakeholder management, and business process analysis experience across IT systems and business functions.
• Hands-on experience with Salesforce Flow, Reports, Dashboards, and security administration.

Required Certifications:

• Salesforce Certified Administrator
• Salesforce Certified Advanced Administrator
• Salesforce Certified Business Analyst

Preferred Qualifications:

• Experience working in Agile environments
• Experience supporting business analysis activities for enterprise IT projects involving multiple applications, integrations, reporting needs, or operational process changes.
• Salesforce Platform App Builder Certification
• Salesforce Service Cloud Consultant Certification
• Salesforce Marketing Cloud Administrator Certification
• Salesforce Marketing Cloud Email Specialist Certification
• Experience supporting enterprise-scale Salesforce implementations
• Understanding of Salesforce integrations and API concepts

Qualifications

Bachelor’s Degree - Computer Information Technology

Shift

1st Shift (United States of America)

Company

C&S Wholesale Grocers, LLC

About Our Company

C&S Wholesale Grocers, LLC is an industry leader in supply chain solutions and wholesale grocery supply in the United States. Founded in 1918 as a supplier to independent grocery stores, C&S now services customers of all sizes, supplying more than 7,500 independent supermarkets, chain stores, military bases and institutions with over 100,000 different products. C&S also proudly operates and supports corporate grocery stores and services independent franchisees under a chain-style model throughout the Midwest, South and Northeast. We are an engaged corporate citizen, supporting causes that positively impact our communities.

Working Safely is a Condition of Employment at C&S Wholesale Grocers, LLC. C&S Wholesale Grocers is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. The Company provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.