Senior Salesforce Analyst & Admin: Elevate IT Solutions

C&S Wholesale Grocers; Grand Rapids (MI); On-site; USD 95,000 - 125,000; Full time

Job summary

C&S Wholesale Grocers, LLC is seeking an experienced Business Analyst and Salesforce Advanced Administrator to join our IT Salesforce team in Grand Rapids, MI. The role focuses on translating business needs into clear requirements and scalable Salesforce solutions across Sales Cloud, Service Cloud, and Marketing Cloud.

The ideal candidate has 5+ years in business analysis with hands-on Salesforce administration and project experience, plus strong stakeholder management and process mapping

Qualifications

• Bachelor’s degree or equivalent combination of education and experience.
• 5+ years of experience in business analysis and technology solution delivery, including hands-on Salesforce administration.
• Experience supporting Salesforce Sales Cloud, Service Cloud, and Marketing Cloud.
• Strong requirements gathering, process mapping, stakeholder management, and business process analysis experience across IT systems.
• Hands-on experience with Salesforce Flow, Reports, Dashboards, and security administration.

Responsibilities

• Partner with business stakeholders to understand objectives, challenges, and opportunities.
• Gather, document, and manage requirements, user stories, acceptance criteria, and process flows for Salesforce and IT initiatives.
• Lead requirements workshops and facilitate stakeholder discussions.
• Analyze business processes across Salesforce and IT systems to identify automation and optimization opportunities.
• Evaluate impacts and integration points to ensure solutions fit the broader IT landscape.
• Administer Salesforce Sales Cloud, Service Cloud, and Marketing Cloud environments.
• Manage users, profiles, permission sets, roles, and security settings.
• Configure Salesforce with Flows, Validation Rules, Approvals, and Lightning App Builder.
• Build and maintain reports, dashboards, and analytics.
• Create process documentation, training materials, and governance support.

Skills

Business analysis

Requirements gathering

Stakeholder management

Process mapping

Agile

Education

Bachelor’s degree in Computer Information Technology

Tools

Salesforce

Sales Cloud

Service Cloud

Marketing Cloud

Job description

C&S Wholesale Grocers, LLC is seeking an experienced Business Analyst and Salesforce Advanced Administrator to join our IT Salesforce team in Grand Rapids, MI. The role focuses on translating business needs into clear requirements and scalable Salesforce solutions across Sales Cloud, Service Cloud, and Marketing Cloud.

The ideal candidate has 5+ years in business analysis with hands-on Salesforce administration and project experience, plus strong stakeholder management and process mapping