Sr Business Analyst and Salesforce Administrator

Family Fare, LLC; Byron Township (MI); On-site; USD 90,000 - 125,000; Full time

Job summary

SpartanNash is seeking a Salesforce Business Analyst to bridge business needs and IT solutions. The role focuses on requirements, process improvement, and scalable Salesforce initiatives across Sales Cloud, Service Cloud, and Marketing Cloud.

The ideal candidate brings 5+ years of business analysis and hands‑on Salesforce administration, with strong stakeholder management and workshop leadership. The position is on site in Michigan and offers a comprehensive total rewards package.

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• 5+ years in business analysis and technology solution delivery, including hands‑on Salesforce administration.
• Experience supporting Salesforce Sales Cloud, Service Cloud, and Marketing Cloud.
• Strong requirements gathering, process mapping, stakeholder management, and business process analysis across IT systems.
• Hands‑on experience with Salesforce Flow, Reports, Dashboards, and security administration.
• Salesforce Certifications listed in the ad (Administrator, Advanced Administrator, Business Analyst).

Responsibilities

• Partner with business stakeholders to understand objectives, challenges, and opportunities.
• Gather, document, and manage business requirements, user stories, acceptance criteria, and process flows.
• Lead requirements workshops and facilitate stakeholder discussions.
• Analyze business processes across Salesforce and related IT systems for automation and optimization.
• Evaluate integration points to ensure fit with the IT landscape.
• Administer Salesforce environments and manage users, profiles, and security.
• Configure Salesforce with Flows, Validation Rules, and Lightning App Builder.
• Build and maintain reports and dashboards; create process documentation and training materials.

Skills

Business analysis

Requirements gathering

Stakeholder management

Sales Cloud

Salesforce administration

Education

Bachelor's degree or equivalent

Tools

Salesforce

Sales Cloud

Service Cloud

Marketing Cloud

Salesforce Flow

Lightning App Builder

Job description

As a member of the C&S Wholesale Grocers family of companies, SpartanNash is a food solutions company that delivers the ingredients for a better life. A distributor, wholesaler and retailer with a global supply chain network, SpartanNash distributes grocery and household goods, including fresh produce and the Our Family portfolio of products, to locations in all 50 states. Our braggingly happy team members — ranging from bakery managers to order selectors; from IT developers to vice presidents of finance; from HR Business Partners to export specialists — create braggingly happy customers spanning national accounts, independent and chain grocers, e-commerce retailers, U.S. military commissaries and exchanges, and the Company’s own brick-and-mortar grocery stores, pharmacies and fuel centers.

Location: 850 76th Street S.W. - Byron Center, Michigan 49315

Position Summary:

This role serves as a liaison between business stakeholders and IT solution teams, with responsibility for translating business needs into clear requirements, process improvements, and scalable technology solutions across Salesforce and other enterprise IT initiatives. The ideal candidate will bring strong general business analysis skills, advanced Salesforce administration experience, and a proven ability to support Sales Cloud, Service Cloud, and Marketing Cloud initiatives.

Here’s what you’ll do:

• Partner with business stakeholders to understand business objectives, challenges, and opportunities.
• Gather, document, and manage business requirements, user stories, acceptance criteria, and process flows for Salesforce and other IT-enabled business initiatives.
• Lead requirements workshops and facilitate stakeholder discussions.
• Analyze business processes across Salesforce and related IT systems, identifying opportunities for automation, optimization, and improved cross-functional workflows.
• Evaluate business impacts, dependencies, and integration points across enterprise applications to ensure proposed solutions fit the broader IT landscape.
• Administer Salesforce Sales Cloud, Service Cloud, and Marketing Cloud environments.
• Manage users, profiles, permission sets, roles, and security settings.
• Configure Salesforce using Flows, Validation Rules, Approval Processes, and Lightning App Builder.
• Build and maintain reports, dashboards, and analytics.
• Create process documentation, training materials, and support governance activities.

Here’s what you’ll need:

• Bachelor's degree or equivalent combination of education and experience.
• Minimum 5 years of experience in business analysis and technology solution delivery, including hands‑on Salesforce administration and Salesforce project experience.
• Experience supporting Salesforce Sales Cloud, Service Cloud, and Marketing Cloud.
• Strong requirements gathering, process mapping, stakeholder management, and business process analysis experience across IT systems and business functions.
• Hands‑on experience with Salesforce Flow, Reports, Dashboards, and security administration.

Required Certifications:

• Salesforce Certified Administrator
• Salesforce Certified Advanced Administrator
• Salesforce Certified Business Analyst

Preferred Qualifications:

• Experience working in Agile environments
• Experience supporting business analysis activities for enterprise IT projects involving multiple applications, integrations, reporting needs, or operational process changes.
• Salesforce Platform App Builder Certification
• Salesforce Service Cloud Consultant Certification
• Salesforce Marketing Cloud Administrator Certification
• Salesforce Marketing Cloud Email Specialist Certification
• Experience supporting enterprise-scale Salesforce implementations
• Understanding of Salesforce integrations and API concepts

Physical Requirements:

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. May be required to lift and/or move 20 pounds. The associate is frequently required to sit/stand/walk. While performing the duties of this position, the associate is subject to a typical office environment and is rarely exposed to outside weather conditions. Temperatures may vary for those subject to any of the following areas: computer/server room, print shop, production area). The noise level in the work environment is usually low to moderate but may be high in distribution settings. Travel requirements vary by assignment.

As part of our People First culture, SpartanNash is proud to offer a robust and competitive Total Rewards benefits package.

SpartanNash is an Equal Opportunity Employer that invests in Associate development, recognizes and celebrates success, fosters two-way communication, and promotes a sense of belonging. We are committed to providing equal employment opportunities to all individuals, including those with disabilities and Veterans. We are not able to sponsor work visas for this position.

C&S Wholesale Grocers, LLC is a leader in food solutions across the United States. Established in 1918, C&S had its start as a supplier to independent grocery stores. Today, the C&S family of companies — including Grocers Supply, Hansen Distribution Group, FreshKo Produce Services, The Davidson Specialty Food Group and SpartanNash — delivers innovative supply chain solutions, products and services to chain, independent and military customers from 60 distribution centers nationwide. C&S offers a comprehensive range of products for every aisle of the grocery store, from fresh produce to household goods, including within our private label portfolio. C&S operates more than 200 corporate‑run grocery stores primarily under the banners: D&W Fresh Market, Grand Union, Family Fare, Martin's Super Markets and Piggly Wiggly. C&S is deeply committed to corporate citizenship, actively supporting various charitable causes that help enrich and feed our communities.