Business Analyst II

LexisNexis Risk Solutions; Boca Raton, Northern (FL, KY); Hybrid; USD 65,000 - 109,000; Full time

Benefits offered by this job

401(k) with match

Wellbeing platform

Headspace app subscription

Employee Assistance Program

Time-off Programs

Disability and life insurance

Family benefits

Health Savings and Care Accounts

Job summary

LexisNexis Risk Solutions in the United States is seeking a Business Analyst to partner with business units, gather requirements, map current and future processes, and identify improvements to support solution delivery.

The role requires hands-on Salesforce CRM experience, strong stakeholder management, and comfort in Agile environments (Scrum/Kanban). You will facilitate workshops, create user stories and acceptance criteria, and collaborate across technical teams.

Qualifications

• Bachelor's degree or equivalent experience.
• Experience gathering and documenting requirements.
• Hands-on Salesforce CRM experience including testing and stakeholder engagement.
• Experience in Agile environments (Scrum/Kanban).
• Strong communication and facilitation skills.
• ISEB Business Analyst certification or equivalent preferred.

Responsibilities

• Gather, analyze, and document business and functional requirements.
• Facilitate stakeholder workshops and elicitation sessions.
• Create user stories, acceptance criteria, and process maps.
• Document current and future state business processes and identify improvements.
• Collaborate with stakeholders, developers, and technical teams throughout the project lifecycle.
• Support Salesforce-related projects, testing, and UAT activities.

Skills

Stakeholder management

Communication skills

Facilitation

Requirements documentation

Data analysis

Data flow mapping

User stories & acceptance criteria

Workshop facilitation

SDLC knowledge

Education

Bachelor's degree

ISEB BA certification

Tools

Salesforce CRM

Job description

The Business Analyst will partner with Business Units to support technology projects that deliver business value and align with organizational objectives. The role is responsible for gathering and analyzing requirements, documenting current and future state processes, identifying improvement opportunities, and supporting solution delivery.

Experience working with Salesforce CRM is required, including requirements gathering, process analysis, testing, and supporting system enhancements.

Requirements:

• 1+ years of Business Analyst experience within an IT environment.
• Bachelor's degree in a relevant discipline or equivalent experience.
• Experience working with Salesforce CRM.
• Experience working in Agile environments using Scrum, Kanban, or similar methodologies.
• Strong stakeholder management, communication, and facilitation skills.
• Experience documenting business and functional requirements.
• Preferred Qualifications
• ISEB Business Analyst certification (or equivalent).
• Experience supporting Salesforce implementations or enhancement projects.
• must demonstrate hands‑on experience working with Salesforce CRM, including requirements gathering, business process analysis, testing, and stakeholder engagement.

Responsibilities:

• Gather, analyze, and document business and functional requirements.
• Facilitate stakeholder workshops, interviews, and requirements elicitation sessions.
• Create user stories, acceptance criteria, process maps, and business documentation.
• Document and analyze current ("as-is") and future ("to-be") business processes.
• Identify process improvements, business gaps, and solution opportunities.
• Support Salesforce-related projects, enhancements, testing, and user acceptance activities.
• Collaborate with business stakeholders, developers, and technical teams throughout the project lifecycle.
• Support solution evaluation, testing, and implementation activities.
• Requirements Gathering & Analysis
• Agile Delivery (Scrum/Kanban)
• Business Process Mapping
• User Stories & Acceptance Criteria
• Stakeholder Management
• Workshop Facilitation
• Data Analysis & Data Flow Mapping
• UAT & Test Support
• Process Improvement
• SDLC Knowledge
• Strong Communication & Documentation Skills

Working for you:

We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:

• Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan
• Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs
• Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity
• Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits
• Health Savings, Health Care, Dependent Care and Commuter Spending Accounts
• In addition to annual Paid Time Off, we offer up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice

U.S. National Base Pay Range: $65,100 - $108,500. Geographic differentials may apply in some locations to better reflect local market rates.

This job is eligible for an annual incentive bonus.

We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.

We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.