Sr Business Analyst

Socket.dev; Rolling Meadows (IL); On-site; USD 90,000 - 120,000; Full time

Job summary

Gallagher Bassett is seeking a Senior Business Analyst to serve as the liaison between our customer community and the technical development team. You will elicit, analyze, validate, specify, verify, and manage business needs across projects.

The role requires strong collaboration with business units and subject matter experts to identify requirements, develop solutions, and ensure delivery. You will support QA planning and help shape testing strategies to manage risk and quality.

Qualifications

• Typically requires a University Degree and minimum 5 years of prior relevant experience, or equivalent experience.
• Experience liaising between customers and technical teams to define business needs.

Responsibilities

• Elicit requirements using interviews, workshops, and analysis.
• Define user interfaces and data requirements.
• Evaluate information, reconcile conflicts, and decompose details.
• Collaborate with developers and subject matter experts to translate requirements into design.
• Assist in quality assurance and testing strategy.

Skills

Requirements elicitation

Stakeholder management

Process analysis

Documentation

Education

University degree

Job description

Introduction

At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it's our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people's lives. It takes empathy, precision, and a strong sense of partnership-and that’s exactly what you'll find here. We're a team of fast-paced fixers, empathetic experts, and outcomes drivers - people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you'll play a vital role in helping businesses and individuals move forward with confidence. Here, you'll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you're here, you're part of something bigger. You're part of a team that shows up, stands together, and leads with purpose.

How you'll make an impact

Gallagher Bassett is seeking a seasoned Senior Business Analyst that will serve as the liaison between the customer community and the technical development team. This person will be responsible for eliciting, analyzing, validating, specifying, verifying, and managing the business needs of the project stakeholders, including customers and end users. The successful candidate will work closely with business units, subject matter experts and technical resources to identify business needs, define projects, develop requirements and manage the development effort to completion.

• Elicit requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, task and workflow analysis.

• Define and document internal and external user interfaces and support system and data requirement clarification and definition.

• Critically evaluate information gathered from multiple sources, reconcile conflicts and decompose high-level information into details.

• Work with functional leads to transform and develop new requirements into design and implementation.

• Create and maintain workflows, approval processes, and validation rules based on internal stakeholder requirements.

• Collaborate with developers and subject matter experts to establish the technical vision and analyze tradeoffs between usability and performance needs.

• Assist in quality assurance and defining testing strategy and risks.

About You

Required: Typically requires a University Degree and minimum 5 years of prior relevant experience, or equivalent experience.

Compensation and benefits

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

• Competitive compensation

• Comprehensive benefits programs designed to support your well-being

• Career development opportunities and ongoing learning

• A collaborative, people-first culture with accessible leadership

• The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn't align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)