Sr. Client Manager - Employee Benefits

Gallagher; Cincinnati (OH); On-site; Confidential; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits programs

Career development opportunities

People-first culture

Global reach with local impact

Job summary

Gallagher Benefit Services is seeking a Senior Client Manager to oversee a portfolio of accounts, ensuring client satisfaction and retention. The role focuses on delivering tailored solutions and maintaining strong client relationships.

You will collaborate with the Production team to secure new business and expand existing accounts, driving revenue and improvements across client engagements.

Qualifications

• Bachelor’s degree with 5+ years client service and/or claims management experience OR High School degree/GED with 10+ years client service and/or claims management experience.
• 1+ years supervisory experience.
• Appropriate licensing as required.

Responsibilities

• Manage a portfolio of accounts, ensuring client satisfaction and retention.
• Lead the renewal process, delivering high-quality solutions on time.
• Build strong relationships with clients, understanding their needs and providing ongoing support.
• Collaborate with the Production team to secure new business and expand existing accounts.
• Use your expertise to drive results, meet revenue goals, and contribute to a culture of continuous improvement.

Skills

Client service

Claims management

Supervisory experience

Licensing

Education

Bachelor's degree

High School/GED with 10+ years experience

Job description

Introduction

At Gallagher Benefit Services, you’re a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive. Whether it’s shaping benefit strategies, designing wellbeing programs, or advising on workforce challenges, the work you do here creates meaningful change for businesses and the people who power them. We’re a community of bold explorers, trusted experts, and compassionate partners; working side by side to solve problems, and shape the future of work. Here, curiosity is encouraged, collaboration is second nature, and your ideas have room to grow. If you’re looking for a place where your contribution matters and where you can help build a better world of work; think of Gallagher.

Overview

At Gallagher, we help businesses grow, communities thrive, and people prosper. As a Senior Client Manager, you’ll play a key role in delivering exceptional service to our clients. You’ll manage a portfolio of accounts, build strong relationships, and ensure our clients receive tailored solutions that meet their needs.

How You'll Make An Impact

• Manage a portfolio of accounts, ensuring client satisfaction and retention.
• Lead the renewal process, delivering high-quality solutions on time.
• Build strong relationships with clients, understanding their needs and providing ongoing support.
• Collaborate with the Production team to secure new business and expand existing accounts.
• Use your expertise to drive results, meet revenue goals, and contribute to a culture of continuous improvement.

About You

Required

• Bachelor's degree with 5+ years client service and/or claims management experience -OR- High School degree/GED with 10+ years client service and/or claims management experience.
• 1+ years supervisory experience.
• Appropriate licensing as required.

Preferred

• Previous insurance knowledge and experience managing client relationships.
• Solid financial acumen.

Behaviors

• Proficient in using technology as a tool to maximize productivity and quality.
• Strong written and verbal communication skills.
• Comfortably engages others in consultative discussion.
• Effectively manages/balances multiple and sometimes competing priorities.
• Works in a self-directed manner.

Compensation And Benefits

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being
• Career development opportunities and ongoing learning
• A collaborative, people-first culture with accessible leadership
• The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)